TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Easy to use with lots of resources Very user friendly and they make sure to take care of every last detail before filing.
Date published: 2023-02-24
Rated 3 out of 5 by from First Time User This is my first time filing with Turbo Tax...the process was easy and understandable...3 stars for now...will update
Date published: 2023-02-24
Rated 5 out of 5 by from Love TurboTax Love this service! I will use it as long as it’s this easy!
Date published: 2023-02-24
Rated 4 out of 5 by from Turbo tax made it easy Easy step by step instructions and easy to use. Use it every year
Date published: 2023-02-24
Rated 3 out of 5 by from Buggy and difficult to follow The business classification codes apparently changed this year, and yet their tool to help you search for and pick the right code still has last year's codes. You pick a code and it puts the value in the field and then it immediately blanks itself out. You try and type it in manually and similar experience. There was no explanation for why it kept clearing the value. Only after searching the internet for the most up to date codes and typing that code in would it allow the value to stick. Later, I started an amended return with the software, but that process is super confusing. I'm still not sure what I'm supposed to do. There's other confusing pieces to it, these were just the two most memorable. Most of the process and forms are good though, I'm mostly satisfied with the product.
Date published: 2023-02-24
Rated 3 out of 5 by from Good, but still has issues. During final review, it said there was an issue to fix with my address. It said there were foreign and domestic elements in the address, and it wouldn't let me pass that process. I looked back at my address, and it looked fine--exactly as I've entered it in past years. I still don't know how it finally worked, but after much frustratioon it suddenly worked. Aggravating.
Date published: 2023-02-24
Rated 5 out of 5 by from SO GOOD Last year, we figured after buying a new home and having IRAs, 401k, etc it would be better to try one of the companies that you bring your paperwork to and have them do the filing for you. BIG MISTAKE. Due to a ridiculous error on their part, they almost cost us THOUSANDS in return and tried telling us we actually owed the government. Luckily we questioned it and another of their employees found the mistake after us requesting more eyes on it numerous times -_- Long story short: we're back to Turbo Tax and this year was easier than ever. Love that every single w2 is automatically uploaded after filling in just two fields.
Date published: 2023-02-24
Rated 5 out of 5 by from TurboTax Awesome UI I loved the TurboTax UI which made it very easy to navigate and file taxes.
Date published: 2023-02-24
Rated 5 out of 5 by from TURBO TAX ITS GREAT THE BEST ITS WAS FAST, SIMPLY AND CLEAN. I WOULD RECOMMEND TO EVERYONE
Date published: 2023-02-24
Rated 5 out of 5 by from Goof Good morning gigdofupgipph hi really good tool to is
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10132
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use with lots of resources Very user friendly and they make sure to take care of every last detail before filing.
Date published: 2023-02-24
Rated 3 out of 5 by from First Time User This is my first time filing with Turbo Tax...the process was easy and understandable...3 stars for now...will update
Date published: 2023-02-24
Rated 5 out of 5 by from Love TurboTax Love this service! I will use it as long as it’s this easy!
Date published: 2023-02-24
Rated 4 out of 5 by from Turbo tax made it easy Easy step by step instructions and easy to use. Use it every year
Date published: 2023-02-24
Rated 3 out of 5 by from Buggy and difficult to follow The business classification codes apparently changed this year, and yet their tool to help you search for and pick the right code still has last year's codes. You pick a code and it puts the value in the field and then it immediately blanks itself out. You try and type it in manually and similar experience. There was no explanation for why it kept clearing the value. Only after searching the internet for the most up to date codes and typing that code in would it allow the value to stick. Later, I started an amended return with the software, but that process is super confusing. I'm still not sure what I'm supposed to do. There's other confusing pieces to it, these were just the two most memorable. Most of the process and forms are good though, I'm mostly satisfied with the product.
Date published: 2023-02-24
Rated 3 out of 5 by from Good, but still has issues. During final review, it said there was an issue to fix with my address. It said there were foreign and domestic elements in the address, and it wouldn't let me pass that process. I looked back at my address, and it looked fine--exactly as I've entered it in past years. I still don't know how it finally worked, but after much frustratioon it suddenly worked. Aggravating.
Date published: 2023-02-24
Rated 5 out of 5 by from SO GOOD Last year, we figured after buying a new home and having IRAs, 401k, etc it would be better to try one of the companies that you bring your paperwork to and have them do the filing for you. BIG MISTAKE. Due to a ridiculous error on their part, they almost cost us THOUSANDS in return and tried telling us we actually owed the government. Luckily we questioned it and another of their employees found the mistake after us requesting more eyes on it numerous times -_- Long story short: we're back to Turbo Tax and this year was easier than ever. Love that every single w2 is automatically uploaded after filling in just two fields.
Date published: 2023-02-24
Rated 5 out of 5 by from TurboTax Awesome UI I loved the TurboTax UI which made it very easy to navigate and file taxes.
Date published: 2023-02-24
Rated 5 out of 5 by from TURBO TAX ITS GREAT THE BEST ITS WAS FAST, SIMPLY AND CLEAN. I WOULD RECOMMEND TO EVERYONE
Date published: 2023-02-24
Rated 5 out of 5 by from Goof Good morning gigdofupgipph hi really good tool to is
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10132