TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Worst experience in 20 years I had many issues with this year's Turbo Tax. It didn't carry prior years numbers correctly, could file electronically for 2 of my family's returns, not updated regularly and other bad experiences.
Date published: 2021-03-30
Rated 3 out of 5 by from Too expensive very disappointed this year in the price. I do my sons taxes every year and had to pay $45 for his state download and another $25 to file. All he has is a W2 and student loan interest, very simple return. Its never been like this in the 30 years I have been using Turbotax. Will investigate other programs next year.
Date published: 2021-03-30
Rated 5 out of 5 by from Turbo Tax was very helpful I was able to get through all my taxes quickly and even used a tax expert for advise to find the excluded unemployment funds I was curious about by phone.
Date published: 2021-03-30
Rated 1 out of 5 by from Not Actually Free As much as they harp about how free their services are I had to pay $110 to file this year. Understand, this doesn't include the amount I owed. This is the charge for Deluxe and to file my state taxes. I've never been charged $50 to file my state taxes before now. On top of that Turbo Tax insisted on applying a $10 tax credit for my 401k. It refused to let me remove it and because it was there the website claimed an additional form had to be placed to apply the credit and I had to have Turbo Tax Deluxe in order to get that form. That was a $60 charge for a $10 credit I could have obviously lived without but there was no way to remove it. I started the whole process over again in hopes I could take it off but it never worked. Then, in order to contact someone about the issue I was informed by Turbo Tax that I had to pay for Deluxe if I wanted assistance. I'm not sure if I'll be filing with them again next year.
Date published: 2021-03-30
Rated 5 out of 5 by from Outstanding Great Experience working with the TurboTax App. The agent's expertise concerning my tax questions were excellent
Date published: 2021-03-30
Rated 4 out of 5 by from TurboTax Gets The Job Done Again TurboTax was able to help me through tax situations involving multiple students, multiple local tax jurisdictions and multiple retirement transactions. It is not totally intuitive but much of the complexity is removed using TurboTax.
Date published: 2021-03-30
Rated 5 out of 5 by from Turbotax gets me through a maze of IRS forms We appreciate TurboTax's tax expertise. We could never find our way through the required tax forms!
Date published: 2021-03-30
Rated 5 out of 5 by from So easy This took maybe 30 minutes. incredible. recommend to anyone
Date published: 2021-03-30
Rated 5 out of 5 by from Awesome! I've done my taxes with Turbo Tax for 7yrs and it's an easy software and it guides you through everything. Highly reccomended!
Date published: 2021-03-30
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is Great! Thanks for your time. And for you help.
Date published: 2021-03-30
All TurboTax® Offerings Reviews - Page 1014
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Worst experience in 20 years I had many issues with this year's Turbo Tax. It didn't carry prior years numbers correctly, could file electronically for 2 of my family's returns, not updated regularly and other bad experiences.
Date published: 2021-03-30
Rated 3 out of 5 by from Too expensive very disappointed this year in the price. I do my sons taxes every year and had to pay $45 for his state download and another $25 to file. All he has is a W2 and student loan interest, very simple return. Its never been like this in the 30 years I have been using Turbotax. Will investigate other programs next year.
Date published: 2021-03-30
Rated 5 out of 5 by from Turbo Tax was very helpful I was able to get through all my taxes quickly and even used a tax expert for advise to find the excluded unemployment funds I was curious about by phone.
Date published: 2021-03-30
Rated 1 out of 5 by from Not Actually Free As much as they harp about how free their services are I had to pay $110 to file this year. Understand, this doesn't include the amount I owed. This is the charge for Deluxe and to file my state taxes. I've never been charged $50 to file my state taxes before now. On top of that Turbo Tax insisted on applying a $10 tax credit for my 401k. It refused to let me remove it and because it was there the website claimed an additional form had to be placed to apply the credit and I had to have Turbo Tax Deluxe in order to get that form. That was a $60 charge for a $10 credit I could have obviously lived without but there was no way to remove it. I started the whole process over again in hopes I could take it off but it never worked. Then, in order to contact someone about the issue I was informed by Turbo Tax that I had to pay for Deluxe if I wanted assistance. I'm not sure if I'll be filing with them again next year.
Date published: 2021-03-30
Rated 5 out of 5 by from Outstanding Great Experience working with the TurboTax App. The agent's expertise concerning my tax questions were excellent
Date published: 2021-03-30
Rated 4 out of 5 by from TurboTax Gets The Job Done Again TurboTax was able to help me through tax situations involving multiple students, multiple local tax jurisdictions and multiple retirement transactions. It is not totally intuitive but much of the complexity is removed using TurboTax.
Date published: 2021-03-30
Rated 5 out of 5 by from Turbotax gets me through a maze of IRS forms We appreciate TurboTax's tax expertise. We could never find our way through the required tax forms!
Date published: 2021-03-30
Rated 5 out of 5 by from So easy This took maybe 30 minutes. incredible. recommend to anyone
Date published: 2021-03-30
Rated 5 out of 5 by from Awesome! I've done my taxes with Turbo Tax for 7yrs and it's an easy software and it guides you through everything. Highly reccomended!
Date published: 2021-03-30
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is Great! Thanks for your time. And for you help.
Date published: 2021-03-30
All TurboTax® Offerings Reviews - Page 1014