TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Not as good as it used to be 1st I was charged $25for my state return. I thought it was included??!! 2nd There are way too many extra categories but i guess that is just the tax code. 3rd some areas are not clear enough in their explanations/
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo tax was not good this year for me Turbo tax was not good this year for me. I wrongly paid over $200 for the live person and could not and did get the emergency Help I needed. I will file for a partial refund since I only used the rental section not the self employed and no one live would help me.
Date published: 2022-04-19
Rated 5 out of 5 by from Step by step process easy to use Easy Language for the step by step process for Federal and State
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is great! TurboTax was very easy to use I was surprised. I will definitely be using them next year to file my taxes again.
Date published: 2022-04-19
Rated 2 out of 5 by from Over charging me! Very frustrating! This return process is getting so complicated on your end. It's extremely frustrating. In addition to that, you keep adding costs that don't add up. I'm supposed to be charged $59 and $49 equalling $108. Yet, you've deducting $152 from my federal return. Why is there this extra cost not explained?
Date published: 2022-04-19
Rated 5 out of 5 by from So Grateful to TurboTax I had a mixup with another tax service that left me filing my taxes at the very last minute. I was stressed and overwhelmed, but TurboTax made everything so simple. And honestly, the thoughtful, clear and supportive language were the emotional support blanked I needed! Taxes can be stressful, but TurboTax honestly saved the day for me. And actually, I ultimately enjoyed the experience and feel confident my taxes were filed correctly.
Date published: 2022-04-19
Rated 2 out of 5 by from Ridiculous fees I used it to do my mom’s taxes. She has Alzheimer’s and is on a limited income, and she was charged $98. (Because she has 2 incomes) and paid it out of her refund. When I did mine and my husband’s we got a reduction because we had to pay. She is 86 years old and files because her pension takes out taxes. The elderly should get a break!!!!!!
Date published: 2022-04-19
Rated 4 out of 5 by from Turn tax. Great job Was the easiest way to File. Highly recommend. Anybody can do it
Date published: 2022-04-19
Rated 5 out of 5 by from Easy enough! Walked through the process. Good Experience. Each year I get better at it.
Date published: 2022-04-19
Rated 3 out of 5 by from Program is great, paying to file state stinks Free Federal and State taxes filings is one of the reasons I went with Turbo Tax every year, an additional $25.00 to file state. HR Block here I come.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 1014
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not as good as it used to be 1st I was charged $25for my state return. I thought it was included??!! 2nd There are way too many extra categories but i guess that is just the tax code. 3rd some areas are not clear enough in their explanations/
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo tax was not good this year for me Turbo tax was not good this year for me. I wrongly paid over $200 for the live person and could not and did get the emergency Help I needed. I will file for a partial refund since I only used the rental section not the self employed and no one live would help me.
Date published: 2022-04-19
Rated 5 out of 5 by from Step by step process easy to use Easy Language for the step by step process for Federal and State
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is great! TurboTax was very easy to use I was surprised. I will definitely be using them next year to file my taxes again.
Date published: 2022-04-19
Rated 2 out of 5 by from Over charging me! Very frustrating! This return process is getting so complicated on your end. It's extremely frustrating. In addition to that, you keep adding costs that don't add up. I'm supposed to be charged $59 and $49 equalling $108. Yet, you've deducting $152 from my federal return. Why is there this extra cost not explained?
Date published: 2022-04-19
Rated 5 out of 5 by from So Grateful to TurboTax I had a mixup with another tax service that left me filing my taxes at the very last minute. I was stressed and overwhelmed, but TurboTax made everything so simple. And honestly, the thoughtful, clear and supportive language were the emotional support blanked I needed! Taxes can be stressful, but TurboTax honestly saved the day for me. And actually, I ultimately enjoyed the experience and feel confident my taxes were filed correctly.
Date published: 2022-04-19
Rated 2 out of 5 by from Ridiculous fees I used it to do my mom’s taxes. She has Alzheimer’s and is on a limited income, and she was charged $98. (Because she has 2 incomes) and paid it out of her refund. When I did mine and my husband’s we got a reduction because we had to pay. She is 86 years old and files because her pension takes out taxes. The elderly should get a break!!!!!!
Date published: 2022-04-19
Rated 4 out of 5 by from Turn tax. Great job Was the easiest way to File. Highly recommend. Anybody can do it
Date published: 2022-04-19
Rated 5 out of 5 by from Easy enough! Walked through the process. Good Experience. Each year I get better at it.
Date published: 2022-04-19
Rated 3 out of 5 by from Program is great, paying to file state stinks Free Federal and State taxes filings is one of the reasons I went with Turbo Tax every year, an additional $25.00 to file state. HR Block here I come.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 1014