TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 2021 Turbo Tax is NOT what it used to be The background may be 'turbo'charged, but the customer view is quite different and quite hard to follow. Also, for 55 years I've been doing my taxes while actually seeing the forms I was completing. This 'new and improved' version just asks for the amounts and it does all there plugging into the form. I managed to plug away and get my taxes filed, but boy did I rush for that print out once they had been filed! Plus... the increased fees were a huge surprise after all the work was done and the filing completed.
Date published: 2022-02-19
Rated 4 out of 5 by from Turbo Tax is good I like that I have the ability to see all of my files in one place. The process is fairly easy and you have access to live chat. I rated my experience as only 4 stars because I'm having a lot of trouble with filing my daughter's SSN / name. She has a hyphenated last name so I'm not sure if it is the turbo tax system or a problem on the social security administration's end but it is very frustrating because this is the 3rd time I am having to file. The first time I put the hyphen the second time just a space and now this is the 3rd time I put no space. I'm hoping 3rd time is the charm. I also didn't have the greatest experience using the live chat for assistance this year. Maybe it is just overly busy but I couldn't get an actual person to chat with me in regards to this issue and a few of my other questions.
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax is easy to use with confdence I have used Turbo Tax for 14 years to file our taxes. I find it is very easy to navigate with help FAQ's along the way. I feel confident they research all the options for our best return.
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo tax is awesome The live help I got was spot on thank you very much
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax was easy to use Easy way to file your taxes, online support if you need it
Date published: 2022-02-19
Rated 5 out of 5 by from easy peasy it is always a breeze to complete your taxes this way
Date published: 2022-02-19
Rated 5 out of 5 by from Easy Tells you what to do step by step ! Very easy to use
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax is the Best! Filed my Taxes for year 2021 with Ease! Once again very satisfied with Turbo Tax.
Date published: 2022-02-19
Rated 5 out of 5 by from Lovin' Turbo Tax! I really appreciate how easy your process is. Much easier than meeting with an accountant like we've done in the past.
Date published: 2022-02-19
Rated 3 out of 5 by from Got Tired of Waiting I've used TurboTax for several years. It's easier than sitting in a person-to-person interview, and the results are good. My complaint this year is that I waited for live chat nearly an hour in order to answer a question, and it never connected.
Date published: 2022-02-19
All TurboTax® Offerings Reviews - Page 10125
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 2021 Turbo Tax is NOT what it used to be The background may be 'turbo'charged, but the customer view is quite different and quite hard to follow. Also, for 55 years I've been doing my taxes while actually seeing the forms I was completing. This 'new and improved' version just asks for the amounts and it does all there plugging into the form. I managed to plug away and get my taxes filed, but boy did I rush for that print out once they had been filed! Plus... the increased fees were a huge surprise after all the work was done and the filing completed.
Date published: 2022-02-19
Rated 4 out of 5 by from Turbo Tax is good I like that I have the ability to see all of my files in one place. The process is fairly easy and you have access to live chat. I rated my experience as only 4 stars because I'm having a lot of trouble with filing my daughter's SSN / name. She has a hyphenated last name so I'm not sure if it is the turbo tax system or a problem on the social security administration's end but it is very frustrating because this is the 3rd time I am having to file. The first time I put the hyphen the second time just a space and now this is the 3rd time I put no space. I'm hoping 3rd time is the charm. I also didn't have the greatest experience using the live chat for assistance this year. Maybe it is just overly busy but I couldn't get an actual person to chat with me in regards to this issue and a few of my other questions.
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax is easy to use with confdence I have used Turbo Tax for 14 years to file our taxes. I find it is very easy to navigate with help FAQ's along the way. I feel confident they research all the options for our best return.
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo tax is awesome The live help I got was spot on thank you very much
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax was easy to use Easy way to file your taxes, online support if you need it
Date published: 2022-02-19
Rated 5 out of 5 by from easy peasy it is always a breeze to complete your taxes this way
Date published: 2022-02-19
Rated 5 out of 5 by from Easy Tells you what to do step by step ! Very easy to use
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax is the Best! Filed my Taxes for year 2021 with Ease! Once again very satisfied with Turbo Tax.
Date published: 2022-02-19
Rated 5 out of 5 by from Lovin' Turbo Tax! I really appreciate how easy your process is. Much easier than meeting with an accountant like we've done in the past.
Date published: 2022-02-19
Rated 3 out of 5 by from Got Tired of Waiting I've used TurboTax for several years. It's easier than sitting in a person-to-person interview, and the results are good. My complaint this year is that I waited for live chat nearly an hour in order to answer a question, and it never connected.
Date published: 2022-02-19
All TurboTax® Offerings Reviews - Page 10125