TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Live Full Service
Rated 5 out of 5 by
wjakubik from
Well Done
Easy to use. no problem going through the prompts to get results.
Date published: 2022-03-15
Rated 1 out of 5 by
HKCK6942 from
Was not able to e-file
Two days and five phone calls with no resolution. Epic failure on Turbo Tax Business desktop version. Glitch in the software, was not able to attach form 8825 signature page. It all revolved around 'SafeHarborSt' form which does not exist in this version of Turbo Tax.
Date published: 2022-03-15
Rated 4 out of 5 by
Jenny Qi from
TurboTax is easy to be used.
Sometimes it is Hard to find answers for my questions.
Date published: 2022-03-15
Rated 5 out of 5 by
Jazzyjj02 from
Turbo Tax Review
Ms. Tamekia was amazing, she made everything easy for me to understand and was very helpful. It was my first time filing alone and the process wasn't stressful at all.
Date published: 2022-03-15
Rated 3 out of 5 by
Jesscalvin420 from
Nice alternative to coming in person
It was good and user friendly. Very easy and quick
Date published: 2022-03-15
Rated 4 out of 5 by
AGIDidNotMatch from
One Annoying Problem
TurboTax was great overall. When it came to e-filling, I ran into a problem with AGI. I had the right number, but it did not work. I had to use ID me to verify my transcript. The number matched there. However, I did have a small balance. Paid that. Today it worked correctly. Not sure why. Maybe it was due to having a balance. An answer to this question would be appreciate. Great product overall.
Date published: 2022-03-15
Rated 5 out of 5 by
Jamele2021 from
TurboTax is Great!
TurboTax has always been a better experience than any other tax professional office. I did use the TurboTax expert option and she was FANTASTIC. Very resourceful and prompt to any questions I had!
Date published: 2022-03-15
Rated 5 out of 5 by
SusmitaBose from
Very helpful!
The live agents are super helpful. They reviewed my file thoroughly for a long time and helped me with the process.
Date published: 2022-03-15
Rated 4 out of 5 by
Dessbest from
My experience
My experience with Lori was good, she was very quick to respond to me and finished my return quickly. She explained why my refund was the amount it was and gave me context and clarification when I asked.
Date published: 2022-03-15
Rated 5 out of 5 by
Captain Rob L4K from
Comforting to know I'm covered and complete
I like the simple steps TurboTax provides to accomplish the mission. When I had a question, Vincent called me within 60 seconds and walked me through the legal process. I'm finished with the most stressful task of the year. Semper Fi!
All TurboTax® Offerings Reviews - Page 10115
Date published: 2022-03-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
wjakubik from
Well Done
Easy to use. no problem going through the prompts to get results.
Date published: 2022-03-15
Rated 1 out of 5 by
HKCK6942 from
Was not able to e-file
Two days and five phone calls with no resolution. Epic failure on Turbo Tax Business desktop version. Glitch in the software, was not able to attach form 8825 signature page. It all revolved around 'SafeHarborSt' form which does not exist in this version of Turbo Tax.
Date published: 2022-03-15
Rated 4 out of 5 by
Jenny Qi from
TurboTax is easy to be used.
Sometimes it is Hard to find answers for my questions.
Date published: 2022-03-15
Rated 5 out of 5 by
Jazzyjj02 from
Turbo Tax Review
Ms. Tamekia was amazing, she made everything easy for me to understand and was very helpful. It was my first time filing alone and the process wasn't stressful at all.
Date published: 2022-03-15
Rated 3 out of 5 by
Jesscalvin420 from
Nice alternative to coming in person
It was good and user friendly. Very easy and quick
Date published: 2022-03-15
Rated 4 out of 5 by
AGIDidNotMatch from
One Annoying Problem
TurboTax was great overall. When it came to e-filling, I ran into a problem with AGI. I had the right number, but it did not work. I had to use ID me to verify my transcript. The number matched there. However, I did have a small balance. Paid that. Today it worked correctly. Not sure why. Maybe it was due to having a balance. An answer to this question would be appreciate. Great product overall.
Date published: 2022-03-15
Rated 5 out of 5 by
Jamele2021 from
TurboTax is Great!
TurboTax has always been a better experience than any other tax professional office. I did use the TurboTax expert option and she was FANTASTIC. Very resourceful and prompt to any questions I had!
Date published: 2022-03-15
Rated 5 out of 5 by
SusmitaBose from
Very helpful!
The live agents are super helpful. They reviewed my file thoroughly for a long time and helped me with the process.
Date published: 2022-03-15
Rated 4 out of 5 by
Dessbest from
My experience
My experience with Lori was good, she was very quick to respond to me and finished my return quickly. She explained why my refund was the amount it was and gave me context and clarification when I asked.
Date published: 2022-03-15
Rated 5 out of 5 by
Captain Rob L4K from
Comforting to know I'm covered and complete
I like the simple steps TurboTax provides to accomplish the mission. When I had a question, Vincent called me within 60 seconds and walked me through the legal process. I'm finished with the most stressful task of the year. Semper Fi!
All TurboTax® Offerings Reviews - Page 10115
Date published: 2022-03-15