TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Quick and easy! 7th year using this app and it's just as easy each year!
Date published: 2022-04-18
Rated 5 out of 5 by from fast and easy This is my second time with Turbo Tax. I really like the ability to import a lot of my data. It saves a lot of time.
Date published: 2022-04-18
Rated 3 out of 5 by from better than in past when states wouldn't load let us choose whether or not to update turbo tax or look for latest updates. It takes 5 minutes at least every time you revisit, very frustrating also when on long pages entering tax information on everything the only way to scroll down is to slide side bar on the computer, it would make it so easy if you could just page down or slide within the page. lets get more user friendly. cmon..
Date published: 2022-04-18
Rated 5 out of 5 by from Love TurboTax!!! The product is step by step, explanations along the way if you need it. The representatives I've spoken to have been knowledgeable, helpful and explains everything well.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax takes the stress out of filing Very easy and helpful tips along the way. We have used Turbo Tax for years and would never pay someone to do our taxes when it is this simple!
Date published: 2022-04-18
Rated 1 out of 5 by from unable to speak with anyone concerning my filing. I purchased Turbo Tax from Staples, I don't have a CD drive therefore I downloaded . Apparently, when I downloaded the software It was to work from the Turbo site and not my laptop. Could not get anyone at Turbo to see how this could be addressed. I have used Turbo Tax for over 10 years and was not happy with this experience.
Date published: 2022-04-18
Rated 5 out of 5 by from cheaper than going to H&R Block It works for us. I believe we shouldn't be charged $25 for filing two state returns.
Date published: 2022-04-18
Rated 1 out of 5 by from Over rated Experts were not helpful at all. Nothing else came of my consults with live experts. One of the experts lacked initiation and overall customer service.
Date published: 2022-04-18
Rated 4 out of 5 by from The software was fine - the adviser not so much The software is easy to use and walks you through the process pretty easily with lot of helpful tips. This was the first time I used the chat feature. It wasn't much help. I was having issues with my ESPP and they just pointed to the same sections which I completed several times. They did however tell me what date to put into the date field so at least I was able to push forward this time but it was mostly me trial and error - with the exception of the date.
Date published: 2022-04-18
Rated 5 out of 5 by from Very Satisfied! Very easy to use. Very informative and comprehensive!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1012
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quick and easy! 7th year using this app and it's just as easy each year!
Date published: 2022-04-18
Rated 5 out of 5 by from fast and easy This is my second time with Turbo Tax. I really like the ability to import a lot of my data. It saves a lot of time.
Date published: 2022-04-18
Rated 3 out of 5 by from better than in past when states wouldn't load let us choose whether or not to update turbo tax or look for latest updates. It takes 5 minutes at least every time you revisit, very frustrating also when on long pages entering tax information on everything the only way to scroll down is to slide side bar on the computer, it would make it so easy if you could just page down or slide within the page. lets get more user friendly. cmon..
Date published: 2022-04-18
Rated 5 out of 5 by from Love TurboTax!!! The product is step by step, explanations along the way if you need it. The representatives I've spoken to have been knowledgeable, helpful and explains everything well.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax takes the stress out of filing Very easy and helpful tips along the way. We have used Turbo Tax for years and would never pay someone to do our taxes when it is this simple!
Date published: 2022-04-18
Rated 1 out of 5 by from unable to speak with anyone concerning my filing. I purchased Turbo Tax from Staples, I don't have a CD drive therefore I downloaded . Apparently, when I downloaded the software It was to work from the Turbo site and not my laptop. Could not get anyone at Turbo to see how this could be addressed. I have used Turbo Tax for over 10 years and was not happy with this experience.
Date published: 2022-04-18
Rated 5 out of 5 by from cheaper than going to H&R Block It works for us. I believe we shouldn't be charged $25 for filing two state returns.
Date published: 2022-04-18
Rated 1 out of 5 by from Over rated Experts were not helpful at all. Nothing else came of my consults with live experts. One of the experts lacked initiation and overall customer service.
Date published: 2022-04-18
Rated 4 out of 5 by from The software was fine - the adviser not so much The software is easy to use and walks you through the process pretty easily with lot of helpful tips. This was the first time I used the chat feature. It wasn't much help. I was having issues with my ESPP and they just pointed to the same sections which I completed several times. They did however tell me what date to put into the date field so at least I was able to push forward this time but it was mostly me trial and error - with the exception of the date.
Date published: 2022-04-18
Rated 5 out of 5 by from Very Satisfied! Very easy to use. Very informative and comprehensive!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1012