TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Pleasant She was great and helped me feel good about my return
Date published: 2023-02-25
Rated 1 out of 5 by from 2023 Turbo Interface Unnecessarily Cumbersome User of TTx for many, many years (TTx interstitial "welcome" page says 2011, but that's only the first of their errors -- been much longer). Do they not focus group or conduct any simulated user testing to identify and resolve confusion points, illogical interfaces, or bad web design? Routine documents like OPM 1099-R and Soc Sec SSA-1099 would not pull from the source and had to be manually entered. Needlessly requires you to input "itemized" information that you know you will not need because the system is going to default you to the Standard Deduction anyway. Although they have lots of useless animation and graphics, INTUIT opts not to define "new terms" you encounter (Qualified Business, [WHAT??!! -- in 20 years I've never been put on this path]) on the page, but requires you to click for more info and loads even more boxes on the already crowded screen. At least 20 interstitial pages of UPGRADE to MAX / PRO (or whatever INTUIT calls it) many with the DEFAULT opting IN pre-selected in Blue, so that the user has to deselect and select to opt OUT -- that's just unscrupulous. Oh, and they have this "Race the Clock" feature to time the user, which would be very nice, except the goal is like 3 hours to do an hours worth of data entry -- so that at the end INTUIT gives the user a gold star for completing early. INTUIT this year has outdone themselves in focusing on the irrelevant and ignoring the relevant feature needed to file your return. All this with an increasingly cumbersome interface (move the fricking CONTINUE button UP into the user's page-view so that the user does not have to continually scroll down), means this is probably the very last time I'll use TurboTax.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax Rule Thanks for making it easy Had a situation I couldn't figure out and Tommy was like Bam! There ya go!
Date published: 2023-02-25
Rated 4 out of 5 by from Helpful This service was quick, easy, and to the point. I appreciated the text alert when I put down the wrong year for one of my children's birthdates and how easy it was to make the corrections needed.
Date published: 2023-02-25
Rated 5 out of 5 by from I love Turbo Tax I have been using Turbo Tax for 17 years, it keeps getting better and easier to use! The live expert feature is very helpful.
Date published: 2023-02-25
Rated 5 out of 5 by from Great! Melanie was awesome! She was very helpful..........
Date published: 2023-02-25
Rated 4 out of 5 by from LOVELY Lovely experience of simply following the steps. wow
Date published: 2023-02-25
Rated 1 out of 5 by from I had to pay back 10000+ Because of a discontinued carryover that I was not asked to review, year after year after year I unknowingly claimed a low-emission vehicle and had to pay the IRS $3500+ plus interest four years in a row.
Date published: 2023-02-25
Rated 5 out of 5 by from easy to use my first time using turbo tax on my own and it was easier than expected.
Date published: 2023-02-25
Rated 5 out of 5 by from Tax Review TurboTax was easy to use, Have been using it for years
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 10107
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Pleasant She was great and helped me feel good about my return
Date published: 2023-02-25
Rated 1 out of 5 by from 2023 Turbo Interface Unnecessarily Cumbersome User of TTx for many, many years (TTx interstitial "welcome" page says 2011, but that's only the first of their errors -- been much longer). Do they not focus group or conduct any simulated user testing to identify and resolve confusion points, illogical interfaces, or bad web design? Routine documents like OPM 1099-R and Soc Sec SSA-1099 would not pull from the source and had to be manually entered. Needlessly requires you to input "itemized" information that you know you will not need because the system is going to default you to the Standard Deduction anyway. Although they have lots of useless animation and graphics, INTUIT opts not to define "new terms" you encounter (Qualified Business, [WHAT??!! -- in 20 years I've never been put on this path]) on the page, but requires you to click for more info and loads even more boxes on the already crowded screen. At least 20 interstitial pages of UPGRADE to MAX / PRO (or whatever INTUIT calls it) many with the DEFAULT opting IN pre-selected in Blue, so that the user has to deselect and select to opt OUT -- that's just unscrupulous. Oh, and they have this "Race the Clock" feature to time the user, which would be very nice, except the goal is like 3 hours to do an hours worth of data entry -- so that at the end INTUIT gives the user a gold star for completing early. INTUIT this year has outdone themselves in focusing on the irrelevant and ignoring the relevant feature needed to file your return. All this with an increasingly cumbersome interface (move the fricking CONTINUE button UP into the user's page-view so that the user does not have to continually scroll down), means this is probably the very last time I'll use TurboTax.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax Rule Thanks for making it easy Had a situation I couldn't figure out and Tommy was like Bam! There ya go!
Date published: 2023-02-25
Rated 4 out of 5 by from Helpful This service was quick, easy, and to the point. I appreciated the text alert when I put down the wrong year for one of my children's birthdates and how easy it was to make the corrections needed.
Date published: 2023-02-25
Rated 5 out of 5 by from I love Turbo Tax I have been using Turbo Tax for 17 years, it keeps getting better and easier to use! The live expert feature is very helpful.
Date published: 2023-02-25
Rated 5 out of 5 by from Great! Melanie was awesome! She was very helpful..........
Date published: 2023-02-25
Rated 4 out of 5 by from LOVELY Lovely experience of simply following the steps. wow
Date published: 2023-02-25
Rated 1 out of 5 by from I had to pay back 10000+ Because of a discontinued carryover that I was not asked to review, year after year after year I unknowingly claimed a low-emission vehicle and had to pay the IRS $3500+ plus interest four years in a row.
Date published: 2023-02-25
Rated 5 out of 5 by from easy to use my first time using turbo tax on my own and it was easier than expected.
Date published: 2023-02-25
Rated 5 out of 5 by from Tax Review TurboTax was easy to use, Have been using it for years
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 10107