TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Multimillion dollar company charges to wait for $$ I had to call 6 times to get help to navigate the system. Twice the calls were disconnected before I spoke with anyone. As I went forward - I would get stuck again and have to wait for another call back. Without any mention of a fee for TT having to wait for their payment an extra $39 was added to my bill. In 30 years of having accountants do my paltry taxes I have never been charged when asked to wait to get their payment. I am on a fixed LOW income and that $39 means far more to me than to a large company. Very petty. And definitely not consumer friendly.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is awesome! We're old, on our way to the looney bin, and still did it!
Date published: 2022-04-16
Rated 5 out of 5 by from Live Expert (Edna) Was Amazing! Turbo Tax is very helpful and they paired me with Edna and she was amazing, super nice and informative.
Date published: 2022-04-16
Rated 4 out of 5 by from My 2021 taxes I was having problems. I think I have it fixed. I was asking for a form that I didn't have.
Date published: 2022-04-16
Rated 2 out of 5 by from Really PATHETIC international support I am a regular turbo tax filer and recently had a property transaction in India. It was a pain to learn how to file this properly. Not only does the product (and that too TT Premier) not support this scenario well, it asks confusing questions and is very unfriendly at best. Apparently the product only caters to mainline scenarios and any minor deviation it falls on its face.
Date published: 2022-04-16
Rated 2 out of 5 by from Fees and TAx Provide our information to auditing 3rd part should comes prior you pay the service, it is not a clear disclosure, seems it is hided and informed to have, once you pay it is most likely difficult to clay back. Fee to use credit car is really expensive, bank does not charge this amount for this services.
Date published: 2022-04-16
Rated 4 out of 5 by from Tax filing process Straight-forward Navigation takes getting used to. Lots of ground covered and sometimes had to search. Review steps excellent
Date published: 2022-04-16
Rated 5 out of 5 by from Love that this is so easy to use They make doing taxes easy. I really like the easy to understand explanations
Date published: 2022-04-16
Rated 2 out of 5 by from Over price! I will not be using you next year should had got it for free like every year before this.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax was great! Taxes were more complicated this year than most. I had two phone conversations with Turbo Tax support people - they were friendly, helpful and made me more confident in my filing!
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 10107
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Multimillion dollar company charges to wait for $$ I had to call 6 times to get help to navigate the system. Twice the calls were disconnected before I spoke with anyone. As I went forward - I would get stuck again and have to wait for another call back. Without any mention of a fee for TT having to wait for their payment an extra $39 was added to my bill. In 30 years of having accountants do my paltry taxes I have never been charged when asked to wait to get their payment. I am on a fixed LOW income and that $39 means far more to me than to a large company. Very petty. And definitely not consumer friendly.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is awesome! We're old, on our way to the looney bin, and still did it!
Date published: 2022-04-16
Rated 5 out of 5 by from Live Expert (Edna) Was Amazing! Turbo Tax is very helpful and they paired me with Edna and she was amazing, super nice and informative.
Date published: 2022-04-16
Rated 4 out of 5 by from My 2021 taxes I was having problems. I think I have it fixed. I was asking for a form that I didn't have.
Date published: 2022-04-16
Rated 2 out of 5 by from Really PATHETIC international support I am a regular turbo tax filer and recently had a property transaction in India. It was a pain to learn how to file this properly. Not only does the product (and that too TT Premier) not support this scenario well, it asks confusing questions and is very unfriendly at best. Apparently the product only caters to mainline scenarios and any minor deviation it falls on its face.
Date published: 2022-04-16
Rated 2 out of 5 by from Fees and TAx Provide our information to auditing 3rd part should comes prior you pay the service, it is not a clear disclosure, seems it is hided and informed to have, once you pay it is most likely difficult to clay back. Fee to use credit car is really expensive, bank does not charge this amount for this services.
Date published: 2022-04-16
Rated 4 out of 5 by from Tax filing process Straight-forward Navigation takes getting used to. Lots of ground covered and sometimes had to search. Review steps excellent
Date published: 2022-04-16
Rated 5 out of 5 by from Love that this is so easy to use They make doing taxes easy. I really like the easy to understand explanations
Date published: 2022-04-16
Rated 2 out of 5 by from Over price! I will not be using you next year should had got it for free like every year before this.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax was great! Taxes were more complicated this year than most. I had two phone conversations with Turbo Tax support people - they were friendly, helpful and made me more confident in my filing!
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 10107