TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
Gordo63 from
Always Reliable
Pretty basic return, but K-1 statements are a problem. TT walks me through everything.
Date published: 2022-04-03
Rated 5 out of 5 by
Rikardo from
makes it easy to follow along
A bit nervous but it makes things easy enough glitches are easily resolved
Date published: 2022-04-03
Rated 1 out of 5 by
txt23 from
Too Expensive
Why do we have to pay $20 for each state return. We've like 5 to file :(
Date published: 2022-04-03
Rated 5 out of 5 by
Zack 88 from
Thank you.
Thank you. We are going to use Turbo Tax in 2022!!!
Date published: 2022-04-03
Rated 4 out of 5 by
DWBt from
Turbo Tax is more difficult to use.
I seemed to have more trouble navigating around Turbo Tax. It was somewhat harder to find forms. The drop-down menu was very faint and and almost off the screen. I did finally get help with the problem that generated that issue.
Date published: 2022-04-03
Rated 3 out of 5 by
JsunTurboTaxChargesToMuch from
Great Program, Not upfront on Cost $
Easy to follow, informative Trick you into paying way to much at the end! Please be more upfront about this turbotax
Date published: 2022-04-03
Rated 5 out of 5 by
Stevotto08 from
Amazing TurboTax experience!
I was having some difficulties with my state tax, so I thought the best way to get this done as soon as possible was with the full-service option. My preparatory assistant and tax expert, Cheri, were not only organized, but both of them clearly communicated what documents and information were needed to work on my tax return. During our call, Cheri clarified all of the tax credits that I received and how it was computed overall. I had such a great chat and time with her, so I hope that I can have her back as my tax expert.
Date published: 2022-04-03
Rated 4 out of 5 by
PicklePatty from
Turbo Tax Experts Were Very Helpful
The 3 Turbo Tax Live Experts I talked to were very knowledgeable. Barbara helped me navigate through the review and referred me to Michelle, who solved the Federal review issues. I appreciated them all and they were very friendly too. I will now recommend Turbo Tax!
Date published: 2022-04-03
Rated 3 out of 5 by
armoccr from
Gets worse every year
I have been using TT for years, and this year is by far the worst of the bunch. They have taken away so many helpful features (jumping to a specific form, f.e.), that it is really not nearly as user friendly as it used to be. Same old story: new-and-improved is not!
Date published: 2022-04-03
Rated 4 out of 5 by
Lady Gwen from
Excellent phone help, software problems
Hi, I got excellent phone help, but I had some software problems. I did not know that I did not need to input my stimulus payment, which caused an unnecessary phone call and delay. Also the software incorrectly calculated my estimated tax payments due, which caused another delay.
All TurboTax® Offerings Reviews - Page 10073
Date published: 2022-04-03
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Gordo63 from
Always Reliable
Pretty basic return, but K-1 statements are a problem. TT walks me through everything.
Date published: 2022-04-03
Rated 5 out of 5 by
Rikardo from
makes it easy to follow along
A bit nervous but it makes things easy enough glitches are easily resolved
Date published: 2022-04-03
Rated 1 out of 5 by
txt23 from
Too Expensive
Why do we have to pay $20 for each state return. We've like 5 to file :(
Date published: 2022-04-03
Rated 5 out of 5 by
Zack 88 from
Thank you.
Thank you. We are going to use Turbo Tax in 2022!!!
Date published: 2022-04-03
Rated 4 out of 5 by
DWBt from
Turbo Tax is more difficult to use.
I seemed to have more trouble navigating around Turbo Tax. It was somewhat harder to find forms. The drop-down menu was very faint and and almost off the screen. I did finally get help with the problem that generated that issue.
Date published: 2022-04-03
Rated 3 out of 5 by
JsunTurboTaxChargesToMuch from
Great Program, Not upfront on Cost $
Easy to follow, informative Trick you into paying way to much at the end! Please be more upfront about this turbotax
Date published: 2022-04-03
Rated 5 out of 5 by
Stevotto08 from
Amazing TurboTax experience!
I was having some difficulties with my state tax, so I thought the best way to get this done as soon as possible was with the full-service option. My preparatory assistant and tax expert, Cheri, were not only organized, but both of them clearly communicated what documents and information were needed to work on my tax return. During our call, Cheri clarified all of the tax credits that I received and how it was computed overall. I had such a great chat and time with her, so I hope that I can have her back as my tax expert.
Date published: 2022-04-03
Rated 4 out of 5 by
PicklePatty from
Turbo Tax Experts Were Very Helpful
The 3 Turbo Tax Live Experts I talked to were very knowledgeable. Barbara helped me navigate through the review and referred me to Michelle, who solved the Federal review issues. I appreciated them all and they were very friendly too. I will now recommend Turbo Tax!
Date published: 2022-04-03
Rated 3 out of 5 by
armoccr from
Gets worse every year
I have been using TT for years, and this year is by far the worst of the bunch. They have taken away so many helpful features (jumping to a specific form, f.e.), that it is really not nearly as user friendly as it used to be. Same old story: new-and-improved is not!
Date published: 2022-04-03
Rated 4 out of 5 by
Lady Gwen from
Excellent phone help, software problems
Hi, I got excellent phone help, but I had some software problems. I did not know that I did not need to input my stimulus payment, which caused an unnecessary phone call and delay. Also the software incorrectly calculated my estimated tax payments due, which caused another delay.
All TurboTax® Offerings Reviews - Page 10073
Date published: 2022-04-03