TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Very efficient help and easy to connect Amy was great. Didn't take long to review and we fixed the issue. I would not have known enough to correct the item myself.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is the best Great service to do your taxes. I am impressed with how quick it was
Date published: 2023-02-24
Rated 5 out of 5 by from TurboTax is easy to use! It only take less than 30 minutes to file! It is so helpful and take you through everything step by step.
Date published: 2023-02-24
Rated 2 out of 5 by from Poor with unique situations; forced higher price My situation resulted in a poor experience and TurboTax unnecessarily charging too much. I received a one-time payment from a foreign trust fund. I had already upgraded my TurboTax account, so I contacted the Live Support. The rep obviously did not know how to handle the situation. She led me to select that I had received an American trust fund (which I had made clear was not the case). This required that I upgrade my account further. After a while, she finally found out how to deal with this situation, which did not require the upgrade. So, because of the rep's lack of knowledge, I was required to pay for an unnecessary upgrade. Also, the additional cost for State returns was new this year and not visible. I found this in poor taste, deceitful, unprofessional and inappropriate. So, if you have a straightfoward situation, TurboTax is fine. However, if you have unique situations, don't expect the live experts to know what they're doing, which may incur unnecessary costs from further upgrades
Date published: 2023-02-24
Rated 5 out of 5 by from Awesome Agent The Agent was awesome! She knows what she's doing. She's a rockstar!!!!
Date published: 2023-02-24
Rated 5 out of 5 by from very easy to do had a good turbo tax pro helping me they walk me through the steps easy
Date published: 2023-02-24
Rated 5 out of 5 by from Long Term User I cannot remember when I started using TurboTax, but each year it gets easier to use. I appreciate all the hard work it takes to keep this software current and simple to use.
Date published: 2023-02-24
Rated 5 out of 5 by from turbo tax is great I have been using turbo tax tax for many years and i will not go anywhere else
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is awesome..I highly recommend 👌 👍 👏 Easy great getting a great refund back and very fast
Date published: 2023-02-24
Rated 5 out of 5 by from Very easy to follow instructions. Quick and easy not hard to follow along with my paperwork i have.
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10066
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very efficient help and easy to connect Amy was great. Didn't take long to review and we fixed the issue. I would not have known enough to correct the item myself.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is the best Great service to do your taxes. I am impressed with how quick it was
Date published: 2023-02-24
Rated 5 out of 5 by from TurboTax is easy to use! It only take less than 30 minutes to file! It is so helpful and take you through everything step by step.
Date published: 2023-02-24
Rated 2 out of 5 by from Poor with unique situations; forced higher price My situation resulted in a poor experience and TurboTax unnecessarily charging too much. I received a one-time payment from a foreign trust fund. I had already upgraded my TurboTax account, so I contacted the Live Support. The rep obviously did not know how to handle the situation. She led me to select that I had received an American trust fund (which I had made clear was not the case). This required that I upgrade my account further. After a while, she finally found out how to deal with this situation, which did not require the upgrade. So, because of the rep's lack of knowledge, I was required to pay for an unnecessary upgrade. Also, the additional cost for State returns was new this year and not visible. I found this in poor taste, deceitful, unprofessional and inappropriate. So, if you have a straightfoward situation, TurboTax is fine. However, if you have unique situations, don't expect the live experts to know what they're doing, which may incur unnecessary costs from further upgrades
Date published: 2023-02-24
Rated 5 out of 5 by from Awesome Agent The Agent was awesome! She knows what she's doing. She's a rockstar!!!!
Date published: 2023-02-24
Rated 5 out of 5 by from very easy to do had a good turbo tax pro helping me they walk me through the steps easy
Date published: 2023-02-24
Rated 5 out of 5 by from Long Term User I cannot remember when I started using TurboTax, but each year it gets easier to use. I appreciate all the hard work it takes to keep this software current and simple to use.
Date published: 2023-02-24
Rated 5 out of 5 by from turbo tax is great I have been using turbo tax tax for many years and i will not go anywhere else
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is awesome..I highly recommend 👌 👍 👏 Easy great getting a great refund back and very fast
Date published: 2023-02-24
Rated 5 out of 5 by from Very easy to follow instructions. Quick and easy not hard to follow along with my paperwork i have.
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10066