TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from excellent used for several years, first time i had to use live assistance. walked me through until we found an input error. very polite and helpfull.
Date published: 2023-02-25
Rated 4 out of 5 by from Update Issues Had to remove and reinstall program each time I wanted to get updates
Date published: 2023-02-25
Rated 5 out of 5 by from I have always loved Turbo Tax! It was fast and efficient. I am an older person and I appreciate the ease of operation and the fact that I can file from home.
Date published: 2023-02-25
Rated 4 out of 5 by from Good but lost visibility to details Still good but in an effort to simplify Turbotax has lost the ability to toggle back and forth from forms to question format. As a result, it can also be tricky to "undo" something you did using question format if you make a mistake or need to update. You have to find your way into tools, decode the list of forms and delete the one in error. It's also not easy to use for tax estimating purposes during the course of the year since it always wants to guide you through all the questions. In prior versions I could just plug a few numbers into forms to generate an estimate. I always rated the earlier versions with these capabilities as "excellent".
Date published: 2023-02-25
Rated 2 out of 5 by from UI Excellent! Required data sharing sucks!!! The UI experience is excellent! But requiring that we share our financial lives with Intuit to allow downloading of 1099 Bs, INTs and DIVs is reprehensible!!! Intuit does not need all my financial transactions details to prepare my taxes. I manually entered by information to avoid unnecessary sharing. I'm very disappointed with this aspect of your product.
Date published: 2023-02-25
Rated 3 out of 5 by from Not too happy with "improvements" I realize that some people need a little extra help wading through all the new tax laws, but I am not one of those people. I would really appreciate the option to minimize the "help" and just use a more basic Turbo Tax that gets the job done with minimal fluff. I also really hated the "permission" that I had to give in order to even start my taxes this year. I tried to not give permission, but Turbo Tax wouldn't let me proceed with the product unless I did. Even then, I was promised the ability to specify the length of time for my permission, but I was never given that option. Very annoying.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbotax is a great product. I have used Turbo Tax for years. Love it. I have recommended it to all my frinds.
Date published: 2023-02-25
Rated 4 out of 5 by from Turbotax download I have used this product for many years. I wish you didn't have to pay for federal and state products separately
Date published: 2023-02-25
Rated 5 out of 5 by from easy to read, simple questions, simple, easy to complete if you have all of your info collected ahead of time. I had to use live help, and they were prompt and stayed with me until all my questions were answered.
Date published: 2023-02-25
Rated 5 out of 5 by from simple and easy to use just click and go. So simple you dont even have to do any math
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 10045
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from excellent used for several years, first time i had to use live assistance. walked me through until we found an input error. very polite and helpfull.
Date published: 2023-02-25
Rated 4 out of 5 by from Update Issues Had to remove and reinstall program each time I wanted to get updates
Date published: 2023-02-25
Rated 5 out of 5 by from I have always loved Turbo Tax! It was fast and efficient. I am an older person and I appreciate the ease of operation and the fact that I can file from home.
Date published: 2023-02-25
Rated 4 out of 5 by from Good but lost visibility to details Still good but in an effort to simplify Turbotax has lost the ability to toggle back and forth from forms to question format. As a result, it can also be tricky to "undo" something you did using question format if you make a mistake or need to update. You have to find your way into tools, decode the list of forms and delete the one in error. It's also not easy to use for tax estimating purposes during the course of the year since it always wants to guide you through all the questions. In prior versions I could just plug a few numbers into forms to generate an estimate. I always rated the earlier versions with these capabilities as "excellent".
Date published: 2023-02-25
Rated 2 out of 5 by from UI Excellent! Required data sharing sucks!!! The UI experience is excellent! But requiring that we share our financial lives with Intuit to allow downloading of 1099 Bs, INTs and DIVs is reprehensible!!! Intuit does not need all my financial transactions details to prepare my taxes. I manually entered by information to avoid unnecessary sharing. I'm very disappointed with this aspect of your product.
Date published: 2023-02-25
Rated 3 out of 5 by from Not too happy with "improvements" I realize that some people need a little extra help wading through all the new tax laws, but I am not one of those people. I would really appreciate the option to minimize the "help" and just use a more basic Turbo Tax that gets the job done with minimal fluff. I also really hated the "permission" that I had to give in order to even start my taxes this year. I tried to not give permission, but Turbo Tax wouldn't let me proceed with the product unless I did. Even then, I was promised the ability to specify the length of time for my permission, but I was never given that option. Very annoying.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbotax is a great product. I have used Turbo Tax for years. Love it. I have recommended it to all my frinds.
Date published: 2023-02-25
Rated 4 out of 5 by from Turbotax download I have used this product for many years. I wish you didn't have to pay for federal and state products separately
Date published: 2023-02-25
Rated 5 out of 5 by from easy to read, simple questions, simple, easy to complete if you have all of your info collected ahead of time. I had to use live help, and they were prompt and stayed with me until all my questions were answered.
Date published: 2023-02-25
Rated 5 out of 5 by from simple and easy to use just click and go. So simple you dont even have to do any math
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 10045