TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from TurboTax Business Isn't compatible QuickBooks Onli We love TurboTax Business BUT it isn't compatible QuickBooks Online. We paid all of that money for Quickbooks, then had to STILL enter all of its accounting information manually.
Date published: 2022-03-20
Rated 2 out of 5 by from Disappointed in Turbo Tax I am very disappointed in the fact that there is a known issue in the way that Turbo Tax treats the "charitable giving" for tax year 2021 and Turbo Tax has NOT DONE ANYTHING TO RESOLVE THE ISSUE! The government allowed up to $600 deduction for charity for 2021 but Turbo Tax would only allow and keeps reverting back to only a $300 deduction no matter the amount you put in. You are able to change it but then after you run a new "Smart" check, Turbo Tax changes it back to $300. NOT VERY "SMART"! I think probably a lot of your customers would likely not even catch this error and overpay or miss out on their maximum refund for 2021 because of this error in your program. Why do you not have programmers that could have fixed this issue with an update months ago! Just makes me VERY LEERY of using Turbo Tax in the future, I mean what other errors might be hidden in your program that I didn't discover? It's not as though you were not aware of the problem, it's questioned extensively on you chat board and your tech support people were not any help either.
Date published: 2022-03-20
Rated 4 out of 5 by from TurboTax is getting cheap with their taxpayers TurboTax still has good platform, but each year the cost for their flagship product increase. Coupled with the "free e-file" for just the federal taxes. No state taxes are free anymore. Very sad. With the mainstreaming of e-file it should become cheaper to file, not aore expensive.
Date published: 2022-03-20
Rated 5 out of 5 by from Solid everytime Just a lovely, guided, helpful experience. Will continue to use time and again.
Date published: 2022-03-20
Rated 5 out of 5 by from Using TurboTax for 6 years now! Easy to navigate through, reasonable price to pay for service, wonderful live customer service! I only paid $119 for my taxes to be filed which included filing jointly, child, 3 different W-2's, & a 1099-G.
Date published: 2022-03-20
Rated 5 out of 5 by from QUICK AND EASY TO USE I HAVE USED THE FREE VERISON FOR 3 YEARS. EASY TO USE HAD SOMEONE PREPARE IN THE PAST SO WAS HESITANT BUT I GOT IT DONE IN NO TIME
Date published: 2022-03-20
Rated 2 out of 5 by from Turbotax still has issues Buying the business edition, I still had to search how to add Door Dash mileage deduction. You would think the program would walk you through it but not this year.
Date published: 2022-03-20
Rated 5 out of 5 by from Long time TurboTax user. Have always used TurboTax I just absolutely love how easy they make everything plus the peace of mind I get using there max benefits package.
Date published: 2022-03-20
Rated 5 out of 5 by from It was easier than I thought It was all very easy and my accountant helped me through previous years errors! Awesome.
Date published: 2022-03-20
Rated 2 out of 5 by from why are you charging money this year for returns? Not Happy with the additional chargs to file after paying $50 for the disc
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 10037
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax Business Isn't compatible QuickBooks Onli We love TurboTax Business BUT it isn't compatible QuickBooks Online. We paid all of that money for Quickbooks, then had to STILL enter all of its accounting information manually.
Date published: 2022-03-20
Rated 2 out of 5 by from Disappointed in Turbo Tax I am very disappointed in the fact that there is a known issue in the way that Turbo Tax treats the "charitable giving" for tax year 2021 and Turbo Tax has NOT DONE ANYTHING TO RESOLVE THE ISSUE! The government allowed up to $600 deduction for charity for 2021 but Turbo Tax would only allow and keeps reverting back to only a $300 deduction no matter the amount you put in. You are able to change it but then after you run a new "Smart" check, Turbo Tax changes it back to $300. NOT VERY "SMART"! I think probably a lot of your customers would likely not even catch this error and overpay or miss out on their maximum refund for 2021 because of this error in your program. Why do you not have programmers that could have fixed this issue with an update months ago! Just makes me VERY LEERY of using Turbo Tax in the future, I mean what other errors might be hidden in your program that I didn't discover? It's not as though you were not aware of the problem, it's questioned extensively on you chat board and your tech support people were not any help either.
Date published: 2022-03-20
Rated 4 out of 5 by from TurboTax is getting cheap with their taxpayers TurboTax still has good platform, but each year the cost for their flagship product increase. Coupled with the "free e-file" for just the federal taxes. No state taxes are free anymore. Very sad. With the mainstreaming of e-file it should become cheaper to file, not aore expensive.
Date published: 2022-03-20
Rated 5 out of 5 by from Solid everytime Just a lovely, guided, helpful experience. Will continue to use time and again.
Date published: 2022-03-20
Rated 5 out of 5 by from Using TurboTax for 6 years now! Easy to navigate through, reasonable price to pay for service, wonderful live customer service! I only paid $119 for my taxes to be filed which included filing jointly, child, 3 different W-2's, & a 1099-G.
Date published: 2022-03-20
Rated 5 out of 5 by from QUICK AND EASY TO USE I HAVE USED THE FREE VERISON FOR 3 YEARS. EASY TO USE HAD SOMEONE PREPARE IN THE PAST SO WAS HESITANT BUT I GOT IT DONE IN NO TIME
Date published: 2022-03-20
Rated 2 out of 5 by from Turbotax still has issues Buying the business edition, I still had to search how to add Door Dash mileage deduction. You would think the program would walk you through it but not this year.
Date published: 2022-03-20
Rated 5 out of 5 by from Long time TurboTax user. Have always used TurboTax I just absolutely love how easy they make everything plus the peace of mind I get using there max benefits package.
Date published: 2022-03-20
Rated 5 out of 5 by from It was easier than I thought It was all very easy and my accountant helped me through previous years errors! Awesome.
Date published: 2022-03-20
Rated 2 out of 5 by from why are you charging money this year for returns? Not Happy with the additional chargs to file after paying $50 for the disc
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 10037