TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Quirks in the system I found myself in "loops" within the system as I tried to navigate around.
Date published: 2021-02-28
Rated 5 out of 5 by from VERY EASY TO USE HAD A QUESTION ABOIT MY STATE TAXES. AMBER HELPED ME TO UNDERSTAND THE NUMBERS
Date published: 2021-02-28
Rated 5 out of 5 by from Tax Prep Way to go I used to buy my TurboTax software at Costco for the added benefits but after being stuck in a loop of loading the CD back to uninstall and reinstall when launching I finally gave up. I bought it online and paid AGAIN which sucks but doing it online works just fine and I'm satisfied with everything except paying twice. The disappointment is that I tried emailing but got no response. Just have to decide if I want Costco to refund my disc cost. I heard if you return too much you can get booted out of membership. Overall, I am a huge fan of TurboTax. I appreciate the step-by-step walk throughs, clear directions, define the scope of what will be happening. It really lessens the stress and anxiety related to tax filing. I tried the IRS site preparation while I was having trouble loading Turbo. It's probably fine for simple and straight forward returns but I had a qualified funds rollover with a partial withdrawal and it was too stressful with the messages I was getting! I think buying the service twice is a huge testament. Next year, of course, I'll go directly to the online program.
Date published: 2021-02-28
Rated 5 out of 5 by from Very Helpful Easy to use and provided me with peace of mind. The representative I spoke to for advice was courteous and professional.
Date published: 2021-02-28
Rated 3 out of 5 by from Program needs improvement But live support, Great! You can't really pick-up where you left off!When you stop or get "Timed out"-You should be able to pick up from Exactly where you left off. (The exact page!) Many times I have to search for that page-as I seldom get brought directly back because of it's unique tax situation. Also, many times towards the end, I was stuck in a loop of the same questions being asked without the program moving forward.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is where IT'S at The Person that helped was fast accurate and very nice
Date published: 2021-02-28
Rated 4 out of 5 by from Just a bit confusing This is the 4th year we're using TurboTax and, for the last 2 years, we had to request a Live Expert to correct certain items. Thanks to her, we went from owing the state to getting a refund.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax isss 0rgasmic Everything went smooth and quick did it all myself no expert
Date published: 2021-02-28
Rated 5 out of 5 by from Great Product Always so easy, especially the way previous year's information uploads automatically.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is convenient Its literally as accurate as going to a tax building but its free
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10034
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Quirks in the system I found myself in "loops" within the system as I tried to navigate around.
Date published: 2021-02-28
Rated 5 out of 5 by from VERY EASY TO USE HAD A QUESTION ABOIT MY STATE TAXES. AMBER HELPED ME TO UNDERSTAND THE NUMBERS
Date published: 2021-02-28
Rated 5 out of 5 by from Tax Prep Way to go I used to buy my TurboTax software at Costco for the added benefits but after being stuck in a loop of loading the CD back to uninstall and reinstall when launching I finally gave up. I bought it online and paid AGAIN which sucks but doing it online works just fine and I'm satisfied with everything except paying twice. The disappointment is that I tried emailing but got no response. Just have to decide if I want Costco to refund my disc cost. I heard if you return too much you can get booted out of membership. Overall, I am a huge fan of TurboTax. I appreciate the step-by-step walk throughs, clear directions, define the scope of what will be happening. It really lessens the stress and anxiety related to tax filing. I tried the IRS site preparation while I was having trouble loading Turbo. It's probably fine for simple and straight forward returns but I had a qualified funds rollover with a partial withdrawal and it was too stressful with the messages I was getting! I think buying the service twice is a huge testament. Next year, of course, I'll go directly to the online program.
Date published: 2021-02-28
Rated 5 out of 5 by from Very Helpful Easy to use and provided me with peace of mind. The representative I spoke to for advice was courteous and professional.
Date published: 2021-02-28
Rated 3 out of 5 by from Program needs improvement But live support, Great! You can't really pick-up where you left off!When you stop or get "Timed out"-You should be able to pick up from Exactly where you left off. (The exact page!) Many times I have to search for that page-as I seldom get brought directly back because of it's unique tax situation. Also, many times towards the end, I was stuck in a loop of the same questions being asked without the program moving forward.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is where IT'S at The Person that helped was fast accurate and very nice
Date published: 2021-02-28
Rated 4 out of 5 by from Just a bit confusing This is the 4th year we're using TurboTax and, for the last 2 years, we had to request a Live Expert to correct certain items. Thanks to her, we went from owing the state to getting a refund.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax isss 0rgasmic Everything went smooth and quick did it all myself no expert
Date published: 2021-02-28
Rated 5 out of 5 by from Great Product Always so easy, especially the way previous year's information uploads automatically.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is convenient Its literally as accurate as going to a tax building but its free
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10034