TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 4 out of 5 by from Great Experience Easy to navigate and understand. Friendly for uses at any education level.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax Business TurboTax Business does a great job of walking you through the process and offers great support when you need a question answered!
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax is easy! TurboTax has been helpful as our family builds a business and our tax requirements have changed. The program uses prompting questions to easily guides us through every step of our tax needs. I am not completely sold on the benefit of the Live features because I struggled to get connected to an expert, thanks to rural internet, on the day I needed one.
Date published: 2022-04-17
Rated 5 out of 5 by from Super Easy Highly recommend if you wanna do your taxes easily
Date published: 2022-04-17
Rated 1 out of 5 by from Turbo tax charged me twice to do state taxes Turbo tax charged me twice to do state taxes. That is absurd
Date published: 2022-04-17
Rated 1 out of 5 by from Turbo Tax is not helpful. Waste of money. My return was not accepted by the IRS due to "IND-996 - The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN)". There is no indication of how to fix this or who on my taxes had the problem. Redirected me to an IRS website which predictably, is no help at all. You emailed me saying it was no problem and you would "walk me through the process" of this easily fixable error. Subsequent attempts with your website proved fruitless.
Date published: 2022-04-17
Rated 1 out of 5 by from Extremely overpriced and built to confuse Every year this has gotten more and more expensive to file. Everything is seems to be an option and they push you towards that option, even if you don't need it. I would love to see tax laws change to make it easier to file, but companies like this prevent that. I bet even doing your own taxes online via the IRS is a challenge because of this. $120 to file this year because I had a schedule D with one item that didn't alter anything on my return. That was with a discount. I'm glad my mother didn't try to do these herself on here otherwise they probably would have gotten her for $100s.
Date published: 2022-04-17
Rated 4 out of 5 by from Still bitter about 2020 tax return When attempting to file in 2021 for TY2020, I encountered the "income does not match" message for no less than 6 times throughout TY21, even approaching the end of the extension period. Was never resolved and mailed a return in desperation near the end of the year, still no refund, it's April '22!
Date published: 2022-04-17
Rated 5 out of 5 by from Best Process Ever I recommend everyone use TurboTax! It's the best company out there!
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is just the best! I just love using Turbo Tax, it so easy. I have been a customer for many years
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1004
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great Experience Easy to navigate and understand. Friendly for uses at any education level.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax Business TurboTax Business does a great job of walking you through the process and offers great support when you need a question answered!
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax is easy! TurboTax has been helpful as our family builds a business and our tax requirements have changed. The program uses prompting questions to easily guides us through every step of our tax needs. I am not completely sold on the benefit of the Live features because I struggled to get connected to an expert, thanks to rural internet, on the day I needed one.
Date published: 2022-04-17
Rated 5 out of 5 by from Super Easy Highly recommend if you wanna do your taxes easily
Date published: 2022-04-17
Rated 1 out of 5 by from Turbo tax charged me twice to do state taxes Turbo tax charged me twice to do state taxes. That is absurd
Date published: 2022-04-17
Rated 1 out of 5 by from Turbo Tax is not helpful. Waste of money. My return was not accepted by the IRS due to "IND-996 - The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN)". There is no indication of how to fix this or who on my taxes had the problem. Redirected me to an IRS website which predictably, is no help at all. You emailed me saying it was no problem and you would "walk me through the process" of this easily fixable error. Subsequent attempts with your website proved fruitless.
Date published: 2022-04-17
Rated 1 out of 5 by from Extremely overpriced and built to confuse Every year this has gotten more and more expensive to file. Everything is seems to be an option and they push you towards that option, even if you don't need it. I would love to see tax laws change to make it easier to file, but companies like this prevent that. I bet even doing your own taxes online via the IRS is a challenge because of this. $120 to file this year because I had a schedule D with one item that didn't alter anything on my return. That was with a discount. I'm glad my mother didn't try to do these herself on here otherwise they probably would have gotten her for $100s.
Date published: 2022-04-17
Rated 4 out of 5 by from Still bitter about 2020 tax return When attempting to file in 2021 for TY2020, I encountered the "income does not match" message for no less than 6 times throughout TY21, even approaching the end of the extension period. Was never resolved and mailed a return in desperation near the end of the year, still no refund, it's April '22!
Date published: 2022-04-17
Rated 5 out of 5 by from Best Process Ever I recommend everyone use TurboTax! It's the best company out there!
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is just the best! I just love using Turbo Tax, it so easy. I have been a customer for many years
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1004