TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax Awesome Urica was my guide throughout the filing process. She was OUTSTANDING explaining what I needed to know as we went step by step through the process. I had questions regarding what some of the terms or requests for information were. She helped me through all of them.
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo tax is great Very easy to use. Thanks for how well it is set up
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo Tax is Easy! I have used Turbo Tax for years and have always had good results.
Date published: 2021-04-09
Rated 4 out of 5 by from Easy Step by Step process This will be out 5th year using TurboTax. They are always up-to-date on the latest tax code changes and walk through step by step making it so easy to understand.
Date published: 2021-04-09
Rated 2 out of 5 by from Turbo Tax should be renamed No Live Help Tax The product does what it says in that it is a straight forward fairly easy way to do your taxes. HOWEVER its help center offers little help. Both my returns were rejected and I was only once able to talk to a live specialist (3 tries) who proceeded to hang up on me. I received absolutely NO help personally or on line. Have used it for several years. Probably won't use it again.
Date published: 2021-04-09
Rated 5 out of 5 by from Easy to use Been using it for years...will continue this application for taxes
Date published: 2021-04-09
Rated 3 out of 5 by from turbo tax 2020 I have used TT for years and find it is efficient however I am finding it is becoming less user friendly and I would have greatly appreciated being notified (as a registered user) when forms were updated for the 2021 CARES act changes. I tried to adjust my state taxes by overriding the program and adding to Schedule M and I couldn't do it. So I waited for the update but I had to Google search daily to find out when the updates occured. You have my email and send me lots of promotional info so I don't think it would have been too difficult to update me whenever the 2021 updates occured. Over all it is easier to use a tax program but I find it difficult to get help (scrolling through pages and pages of on line forums) if I have exceptions or to find and correct errors if I accidently hit the wrong answer to a question in the step-by-step.
Date published: 2021-04-09
Rated 5 out of 5 by from TURBO TAX IS AMAZING AND VERY EASY TO NAVIGATE SO MUCH BETTER THAN H & R BLOCK ONLINE. I WILL USE TURBO TAX FROM NOW ON!
Date published: 2021-04-09
Rated 5 out of 5 by from Great to go with Turbo Tax I have used turbo tax for several years and will continue todo so. it meets my needs uses the information from prior years and the instructions are straightforward,
Date published: 2021-04-09
Rated 3 out of 5 by from TurboTax Review It is called "Turbo-Tax Free Edition" although I still had to pay to upgrade to be able to file.
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 1004
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax Awesome Urica was my guide throughout the filing process. She was OUTSTANDING explaining what I needed to know as we went step by step through the process. I had questions regarding what some of the terms or requests for information were. She helped me through all of them.
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo tax is great Very easy to use. Thanks for how well it is set up
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo Tax is Easy! I have used Turbo Tax for years and have always had good results.
Date published: 2021-04-09
Rated 4 out of 5 by from Easy Step by Step process This will be out 5th year using TurboTax. They are always up-to-date on the latest tax code changes and walk through step by step making it so easy to understand.
Date published: 2021-04-09
Rated 2 out of 5 by from Turbo Tax should be renamed No Live Help Tax The product does what it says in that it is a straight forward fairly easy way to do your taxes. HOWEVER its help center offers little help. Both my returns were rejected and I was only once able to talk to a live specialist (3 tries) who proceeded to hang up on me. I received absolutely NO help personally or on line. Have used it for several years. Probably won't use it again.
Date published: 2021-04-09
Rated 5 out of 5 by from Easy to use Been using it for years...will continue this application for taxes
Date published: 2021-04-09
Rated 3 out of 5 by from turbo tax 2020 I have used TT for years and find it is efficient however I am finding it is becoming less user friendly and I would have greatly appreciated being notified (as a registered user) when forms were updated for the 2021 CARES act changes. I tried to adjust my state taxes by overriding the program and adding to Schedule M and I couldn't do it. So I waited for the update but I had to Google search daily to find out when the updates occured. You have my email and send me lots of promotional info so I don't think it would have been too difficult to update me whenever the 2021 updates occured. Over all it is easier to use a tax program but I find it difficult to get help (scrolling through pages and pages of on line forums) if I have exceptions or to find and correct errors if I accidently hit the wrong answer to a question in the step-by-step.
Date published: 2021-04-09
Rated 5 out of 5 by from TURBO TAX IS AMAZING AND VERY EASY TO NAVIGATE SO MUCH BETTER THAN H & R BLOCK ONLINE. I WILL USE TURBO TAX FROM NOW ON!
Date published: 2021-04-09
Rated 5 out of 5 by from Great to go with Turbo Tax I have used turbo tax for several years and will continue todo so. it meets my needs uses the information from prior years and the instructions are straightforward,
Date published: 2021-04-09
Rated 3 out of 5 by from TurboTax Review It is called "Turbo-Tax Free Edition" although I still had to pay to upgrade to be able to file.
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 1004