TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from 2021 tax filing three years in a row, the software keeps adding the Audit Defense onto my final page. I finally chose to pay with credit card so I could prevent it Choosing pay with refund automatically adds it in. This is a simple return but took 2 hours to do and then to have extra costs added on when I clearly said NO is insulting.
Date published: 2022-04-16
Rated 1 out of 5 by from Meh It was okay and made things easy. Just did not like that every product can only do a certain amount of things and as I continued on to file my taxes more products would show up requesting me to pay otherwise I couldn't finish.
Date published: 2022-04-16
Rated 3 out of 5 by from Couldn't pay by Credit Card for State E-File Like many other Turbo Tax users, I couldn't pay by credit card for e-file State tax. I have read comments on the Turbo Tax forum and followed instructions but it still couldn't complete the e-file.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo tax was easy Turbo tax was easy to use and we were able to maximize our deductions, but it was a bit disappointing to be charged this tax year for a service that was free in the past.
Date published: 2022-04-16
Rated 4 out of 5 by from It was decent having been my 1st time using it The experts were a great help. I have never filed my taxes myself before. They were very helpful and walked me through each step
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax was great The program was easy and stress free. I enjoy doing my taxes this year
Date published: 2022-04-16
Rated 3 out of 5 by from Making it so simple lost some important functions I need to be able to look at my tax forms to get information needed to answer questions for other entries and to see that my entries are correct. I also like looking at the forms so I understand what matters and how to improve my tax situation. Long ago Turbo Tax would let you click on a field to see where the data came from. It let you mark fields for returning later. I miss these features.
Date published: 2022-04-16
Rated 2 out of 5 by from Tax Problems and 8 hours later I have been trying to file since 9:30 04/15/2022 and I have been denied 4 times. You would think there would be a way to fix the issue or someone live on a chat to help you. Nope!
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo tax is great Very easy any dummy can do it … it’s answers the questions for you
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is awesome This is a very user-friendly and informative platform that aids you to complete your tax return in an enjoyable and fast way.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 10027
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 2021 tax filing three years in a row, the software keeps adding the Audit Defense onto my final page. I finally chose to pay with credit card so I could prevent it Choosing pay with refund automatically adds it in. This is a simple return but took 2 hours to do and then to have extra costs added on when I clearly said NO is insulting.
Date published: 2022-04-16
Rated 1 out of 5 by from Meh It was okay and made things easy. Just did not like that every product can only do a certain amount of things and as I continued on to file my taxes more products would show up requesting me to pay otherwise I couldn't finish.
Date published: 2022-04-16
Rated 3 out of 5 by from Couldn't pay by Credit Card for State E-File Like many other Turbo Tax users, I couldn't pay by credit card for e-file State tax. I have read comments on the Turbo Tax forum and followed instructions but it still couldn't complete the e-file.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo tax was easy Turbo tax was easy to use and we were able to maximize our deductions, but it was a bit disappointing to be charged this tax year for a service that was free in the past.
Date published: 2022-04-16
Rated 4 out of 5 by from It was decent having been my 1st time using it The experts were a great help. I have never filed my taxes myself before. They were very helpful and walked me through each step
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax was great The program was easy and stress free. I enjoy doing my taxes this year
Date published: 2022-04-16
Rated 3 out of 5 by from Making it so simple lost some important functions I need to be able to look at my tax forms to get information needed to answer questions for other entries and to see that my entries are correct. I also like looking at the forms so I understand what matters and how to improve my tax situation. Long ago Turbo Tax would let you click on a field to see where the data came from. It let you mark fields for returning later. I miss these features.
Date published: 2022-04-16
Rated 2 out of 5 by from Tax Problems and 8 hours later I have been trying to file since 9:30 04/15/2022 and I have been denied 4 times. You would think there would be a way to fix the issue or someone live on a chat to help you. Nope!
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo tax is great Very easy any dummy can do it … it’s answers the questions for you
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is awesome This is a very user-friendly and informative platform that aids you to complete your tax return in an enjoyable and fast way.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 10027