TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 1 out of 5 by from Returns rejected, terrible customer support I've submitted Federal & CA returns twice for e-filing... rejected both times. Triple checked... the 2019 AGI I entered matches IRS records... according to TurboTax's review my returns should be good to go. Trying to get ahold of customer support to fix or get my money back (for e-filing in CA)... the "OK, let's get you an answer" page has been "spinning;' for about 20 minutes now. And don't get me started on charging $25 to file a state return. I am a long time TurboTax user but will be considering other options going forward.
Date published: 2021-10-14
Rated 2 out of 5 by from TurboTax is painful to use TurboTax does not adequately explain where the final numbers come from, and it doesn't allow me to view forms until I've first paid. The modules to complete state taxes are particularly poorly constructed - they are not user friendly and have inadequate to no help options. I tried TurboTax this year, but I will go back to using a CPA the next time I file my taxes.
Date published: 2021-10-14
Rated 4 out of 5 by from Good as always, but a little confusing on the flow I had to reach out for support several times for issue and the tax professions were great.
Date published: 2021-10-14
Rated 5 out of 5 by from I should have used this service earlier I would have been so confused trying to do my taxes by myself. I am glad Turbo Tax has real tax specialist who can help with small business owners like myself. I went somewhere else in the beginning and I felt like the accountant knew just as much as I did.
Date published: 2021-10-14
Rated 5 out of 5 by from TurboTax is great Am filing late. TurboTax eased my anxiety & was easy to follow.
Date published: 2021-10-14
Rated 5 out of 5 by from Easy to use Great software...so easy to use and what I like best about it, they explain the forms and what they mean in detail. Lay man's terms.
Date published: 2021-10-14
Rated 5 out of 5 by from Excellent Plus Very very efficient, knowledgeable and VERY PATIENT with me and my questions. OUTSTANDING!!
Date published: 2021-10-14
Rated 3 out of 5 by from ok, but tone deaf about fonts i have been asking for 20 years for the fonts to be made adjustable to no avail...it couldn't be that hard to do and i would keep elderly nd sight challenged people like myself from harsh eye-strain
Date published: 2021-10-14
Rated 5 out of 5 by from Turbotax made a tedious task so much easier! I hate doing taxes and had someone else do it for many years. I still hate it, but Turbotax made it so much easier and I so appreciate being walked through each step. The informational pop-up boxes were really helpful.
Date published: 2021-10-14
Rated 5 out of 5 by from Makes Taxes (Relatively) Easy I have a complicated tax return with multiple states. For the most part the step-by-step format works well. One note, in the NY State form there is no option to split applying the refund to next year or getting cash back (Federal and California had that covered). I had to go into the actual tax forms and force the change to apply most to 2021 taxes and have the rest refunded.
Date published: 2021-10-14
All TurboTax® Offerings Reviews - Page 1003
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Returns rejected, terrible customer support I've submitted Federal & CA returns twice for e-filing... rejected both times. Triple checked... the 2019 AGI I entered matches IRS records... according to TurboTax's review my returns should be good to go. Trying to get ahold of customer support to fix or get my money back (for e-filing in CA)... the "OK, let's get you an answer" page has been "spinning;' for about 20 minutes now. And don't get me started on charging $25 to file a state return. I am a long time TurboTax user but will be considering other options going forward.
Date published: 2021-10-14
Rated 2 out of 5 by from TurboTax is painful to use TurboTax does not adequately explain where the final numbers come from, and it doesn't allow me to view forms until I've first paid. The modules to complete state taxes are particularly poorly constructed - they are not user friendly and have inadequate to no help options. I tried TurboTax this year, but I will go back to using a CPA the next time I file my taxes.
Date published: 2021-10-14
Rated 4 out of 5 by from Good as always, but a little confusing on the flow I had to reach out for support several times for issue and the tax professions were great.
Date published: 2021-10-14
Rated 5 out of 5 by from I should have used this service earlier I would have been so confused trying to do my taxes by myself. I am glad Turbo Tax has real tax specialist who can help with small business owners like myself. I went somewhere else in the beginning and I felt like the accountant knew just as much as I did.
Date published: 2021-10-14
Rated 5 out of 5 by from TurboTax is great Am filing late. TurboTax eased my anxiety & was easy to follow.
Date published: 2021-10-14
Rated 5 out of 5 by from Easy to use Great software...so easy to use and what I like best about it, they explain the forms and what they mean in detail. Lay man's terms.
Date published: 2021-10-14
Rated 5 out of 5 by from Excellent Plus Very very efficient, knowledgeable and VERY PATIENT with me and my questions. OUTSTANDING!!
Date published: 2021-10-14
Rated 3 out of 5 by from ok, but tone deaf about fonts i have been asking for 20 years for the fonts to be made adjustable to no avail...it couldn't be that hard to do and i would keep elderly nd sight challenged people like myself from harsh eye-strain
Date published: 2021-10-14
Rated 5 out of 5 by from Turbotax made a tedious task so much easier! I hate doing taxes and had someone else do it for many years. I still hate it, but Turbotax made it so much easier and I so appreciate being walked through each step. The informational pop-up boxes were really helpful.
Date published: 2021-10-14
Rated 5 out of 5 by from Makes Taxes (Relatively) Easy I have a complicated tax return with multiple states. For the most part the step-by-step format works well. One note, in the NY State form there is no option to split applying the refund to next year or getting cash back (Federal and California had that covered). I had to go into the actual tax forms and force the change to apply most to 2021 taxes and have the rest refunded.
Date published: 2021-10-14
All TurboTax® Offerings Reviews - Page 1003