TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from confusing with retirement/investment income Generally pretty easy and self explanatory, but I found it confusing with retirement income and energy tax credits.
Date published: 2021-02-20
Rated 4 out of 5 by from I love TurboTax I have used TurboTax going on 10 years and I love it! its easy to use and follow. Many questions I have are answered with the "Common Q&A" section that guides me through the process.
Date published: 2021-02-20
Rated 2 out of 5 by from easy but expensive easy to use, love the product.$40 to file federal, $40 to file state, $40 to have it paid out of refund is ridiculously high.
Date published: 2021-02-20
Rated 1 out of 5 by from Upcharged to Inadequacy This is the second year that I used TurboTax and my experience was remarkably worse than it was last year. It automatically upgraded me to "self-employed" when I was not self-employed and had no self-employment income to report. Nevertheless, TT conveniently took my money after upcharging me, despite not needing that particular service. My federal return was then rejected for an inaccuracy, which was not inaccurate. The rejected federal return caused my state return to be rejected, and because of TT's payment/filing system, I could not undue or reverse the state filing so I could file it by mail. In summary, I paid for services that I did not need, and the services that I did use were mediocre at best. I paid almost $200 for TT's software to tell me which numbers go where with sufficient accuracy to get my returns rejected immediately. Thanks Turbo Tax! 1/5 stars.
Date published: 2021-02-20
Rated 5 out of 5 by from Great service! Easy and helpful, thank you! I will recommend to my family and friends.
Date published: 2021-02-20
Rated 5 out of 5 by from Great support This year for the first time I had to consult a live chat twice. both times Maria and Soumya were professional and supportive. Soumya stayed with me to the completion of filing the tax forms. Feeling relieved and grateful to Turbo Tax
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax is so awesome!!! My turbotax agent was so awesome. She was very very helpful. She made it so easy to file my taxes this year.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy To Use Wonderful product, easy to use and highly efficient.
Date published: 2021-02-20
Rated 5 out of 5 by from User Friendly & Affordable Up until 5 years ago, I used to pay a CPA $650 to file my individual tax return. Since then, I've been filing my own tax returns through Turbo Tax and will never go back to paying hundreds of dollars more to have a CPA do my taxes, which I can easily do on my own.
Date published: 2021-02-20
Rated 5 out of 5 by from So Far So Good. We Shall See! We Shall See If This Was Effective When The Return Arrives!
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 10020
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from confusing with retirement/investment income Generally pretty easy and self explanatory, but I found it confusing with retirement income and energy tax credits.
Date published: 2021-02-20
Rated 4 out of 5 by from I love TurboTax I have used TurboTax going on 10 years and I love it! its easy to use and follow. Many questions I have are answered with the "Common Q&A" section that guides me through the process.
Date published: 2021-02-20
Rated 2 out of 5 by from easy but expensive easy to use, love the product.$40 to file federal, $40 to file state, $40 to have it paid out of refund is ridiculously high.
Date published: 2021-02-20
Rated 1 out of 5 by from Upcharged to Inadequacy This is the second year that I used TurboTax and my experience was remarkably worse than it was last year. It automatically upgraded me to "self-employed" when I was not self-employed and had no self-employment income to report. Nevertheless, TT conveniently took my money after upcharging me, despite not needing that particular service. My federal return was then rejected for an inaccuracy, which was not inaccurate. The rejected federal return caused my state return to be rejected, and because of TT's payment/filing system, I could not undue or reverse the state filing so I could file it by mail. In summary, I paid for services that I did not need, and the services that I did use were mediocre at best. I paid almost $200 for TT's software to tell me which numbers go where with sufficient accuracy to get my returns rejected immediately. Thanks Turbo Tax! 1/5 stars.
Date published: 2021-02-20
Rated 5 out of 5 by from Great service! Easy and helpful, thank you! I will recommend to my family and friends.
Date published: 2021-02-20
Rated 5 out of 5 by from Great support This year for the first time I had to consult a live chat twice. both times Maria and Soumya were professional and supportive. Soumya stayed with me to the completion of filing the tax forms. Feeling relieved and grateful to Turbo Tax
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax is so awesome!!! My turbotax agent was so awesome. She was very very helpful. She made it so easy to file my taxes this year.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy To Use Wonderful product, easy to use and highly efficient.
Date published: 2021-02-20
Rated 5 out of 5 by from User Friendly & Affordable Up until 5 years ago, I used to pay a CPA $650 to file my individual tax return. Since then, I've been filing my own tax returns through Turbo Tax and will never go back to paying hundreds of dollars more to have a CPA do my taxes, which I can easily do on my own.
Date published: 2021-02-20
Rated 5 out of 5 by from So Far So Good. We Shall See! We Shall See If This Was Effective When The Return Arrives!
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 10020