TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from downgrade they didn't have the question bubble by each place you were supposed to input some information or for additional help. it wouldn't import my banks stuff, even though it has in the past. usually it has a link. it said there was a link, but there was no link on the page.
Date published: 2022-04-04
Rated 5 out of 5 by from Great value Thank you it was so super easy to use and now I feel so much better.
Date published: 2022-04-04
Rated 1 out of 5 by from need to add features for crypto the online version is different from the desktop needs improvement.
Date published: 2022-04-04
Rated 2 out of 5 by from Full Service feels bare I was expecting more features, trackers, updates, and visibility while using the full service version. It was very expensive to include the self-employed version we apparently needed and yet it came with nothing but a chat and a button to add documents. I was very disappointed with the level of insight the website provides. Didn't even have a clue what the balance owed was as it added up and was hit with a whopping $28k tax bill - the largest of our entire lives. Our tax pro was great, she was prompt and answered the chat. But the actual turbo tax side of things was bare. No features, no visibility. Just waiting and wondering.
Date published: 2022-04-04
Rated 1 out of 5 by from why did i have to pay 65 for a o balance state had to pay 65 in total for a o balance state return that is crazy
Date published: 2022-04-04
Rated 1 out of 5 by from This year's live assistant was not as expected I was disappointed with the quality of assistance provided. Not sure I will use this service again.
Date published: 2022-04-04
Rated 5 out of 5 by from It's ok . Kinda confusing. But with some patients. Kinda confusing but works out for the good . Still don't know why I was short $600.00 last yr on an audit. Called every day for a month and not even a return call or anything telling me what happened?????
Date published: 2022-04-04
Rated 3 out of 5 by from TurboTax is not awesome this year Until the latest update (3/20/2022) TurboTax worked great. The automatic updater did not work with the late March update. Tried multiple times & got error 1603. From an internet search found many users with the same problem. Tried the "manual update" & still same error. Had to uninstall, then reinstall, then update again & pray the update would work. What a waste of time & stressful. Today is April 3rd - given the high number of complaints about the 3/20 update, was surprised a patch had not been released by 4/3 - it's getting close to tax filing deadline. I've been using TurboTax for more than 20 years. This experience is not like prior years.
Date published: 2022-04-04
Rated 1 out of 5 by from TurboTax is bad, terrible and problematic TurboTax was supposed to integrate with my brokers and CoinTracker. It did not. I had to re-submit the documents. It also doesn't give you an option to go back and re-submit update QuickBooks entries.
Date published: 2022-04-04
Rated 1 out of 5 by from Will not use again! I was doing state and federal. Federal took, but it was incorrect and this was after working with a “tax expert “! State would not go because of a Turbo tax glitch. They were supposed to notify me. Never got the notification. Plus ended up paying way more than I expected. Would not recommend!!!!!
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 10013
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from downgrade they didn't have the question bubble by each place you were supposed to input some information or for additional help. it wouldn't import my banks stuff, even though it has in the past. usually it has a link. it said there was a link, but there was no link on the page.
Date published: 2022-04-04
Rated 5 out of 5 by from Great value Thank you it was so super easy to use and now I feel so much better.
Date published: 2022-04-04
Rated 1 out of 5 by from need to add features for crypto the online version is different from the desktop needs improvement.
Date published: 2022-04-04
Rated 2 out of 5 by from Full Service feels bare I was expecting more features, trackers, updates, and visibility while using the full service version. It was very expensive to include the self-employed version we apparently needed and yet it came with nothing but a chat and a button to add documents. I was very disappointed with the level of insight the website provides. Didn't even have a clue what the balance owed was as it added up and was hit with a whopping $28k tax bill - the largest of our entire lives. Our tax pro was great, she was prompt and answered the chat. But the actual turbo tax side of things was bare. No features, no visibility. Just waiting and wondering.
Date published: 2022-04-04
Rated 1 out of 5 by from why did i have to pay 65 for a o balance state had to pay 65 in total for a o balance state return that is crazy
Date published: 2022-04-04
Rated 1 out of 5 by from This year's live assistant was not as expected I was disappointed with the quality of assistance provided. Not sure I will use this service again.
Date published: 2022-04-04
Rated 5 out of 5 by from It's ok . Kinda confusing. But with some patients. Kinda confusing but works out for the good . Still don't know why I was short $600.00 last yr on an audit. Called every day for a month and not even a return call or anything telling me what happened?????
Date published: 2022-04-04
Rated 3 out of 5 by from TurboTax is not awesome this year Until the latest update (3/20/2022) TurboTax worked great. The automatic updater did not work with the late March update. Tried multiple times & got error 1603. From an internet search found many users with the same problem. Tried the "manual update" & still same error. Had to uninstall, then reinstall, then update again & pray the update would work. What a waste of time & stressful. Today is April 3rd - given the high number of complaints about the 3/20 update, was surprised a patch had not been released by 4/3 - it's getting close to tax filing deadline. I've been using TurboTax for more than 20 years. This experience is not like prior years.
Date published: 2022-04-04
Rated 1 out of 5 by from TurboTax is bad, terrible and problematic TurboTax was supposed to integrate with my brokers and CoinTracker. It did not. I had to re-submit the documents. It also doesn't give you an option to go back and re-submit update QuickBooks entries.
Date published: 2022-04-04
Rated 1 out of 5 by from Will not use again! I was doing state and federal. Federal took, but it was incorrect and this was after working with a “tax expert “! State would not go because of a Turbo tax glitch. They were supposed to notify me. Never got the notification. Plus ended up paying way more than I expected. Would not recommend!!!!!
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 10013