TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281589 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from it is convenient some annoying moments but overall it wasn't too bad
Date published: 2021-02-28
Rated 5 out of 5 by from Great It was simple, easy, with pointed questions and lots of extra detail if you have questions
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is the BEST!!!! Every year, while listening to friends and family members complain about doing their taxes, I use TurboTax and get my taxes done in under an hour. The returns are always just directly deposited into my bank account with no stress or worry. I will be a loyal TurboTax customer for every year to come!!!
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax disappointed me this time Disapointed: After entering mortgage informing received message with refrence code, sorry did not write down, would not let me out of screen, walked so had to call for help. 20 mins walked away from computer> Let me move to next screen, I am to payment screen when receive call CARL, Useless did not understand a word I told him. Very unfair being charged $190.00 when program fixed it's self. So I would appreciate extra amount refunded/ Thank You
Date published: 2021-02-28
Rated 5 out of 5 by from TurboxTax Rocks TurboTax was easy to follow to process my return. This is the first time I have attempted to do my own taxes due to COVID-19.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax is Good I needed the tax defense for future IRS audits but did not realize the cost of the tax preparation is now at $170 that is expensive, granted a CPA charges start at $185 and go up from there but the difference is they are doing all of the work. Here you do 85% of the work and get charged the regular CPA cost. So I frown on the cost of the preparation. The response time was very slow when I requested help, in fact I was hung-up on by one of the representatives while asking a question. The second representative apologize for that. If you cut the response time then the Expert rating could be 5 stars Thank you, HEG
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome It was easy & efficient. It was very thorough and easy to file and navigate.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo is quick, easy and awesome I was able to sit down and quickly do my taxes with no issue. Turbo takes all the stress and headaches away. I highly recommend this program.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy Easy to work with, help tools were convenient, confident with product
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome 1st Time Experience! This was my first time ever doing my taxes myself, I have always worked with an accountant. I must say, the software makes this was a fairly simple process. Thank you!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10006
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from it is convenient some annoying moments but overall it wasn't too bad
Date published: 2021-02-28
Rated 5 out of 5 by from Great It was simple, easy, with pointed questions and lots of extra detail if you have questions
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is the BEST!!!! Every year, while listening to friends and family members complain about doing their taxes, I use TurboTax and get my taxes done in under an hour. The returns are always just directly deposited into my bank account with no stress or worry. I will be a loyal TurboTax customer for every year to come!!!
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax disappointed me this time Disapointed: After entering mortgage informing received message with refrence code, sorry did not write down, would not let me out of screen, walked so had to call for help. 20 mins walked away from computer> Let me move to next screen, I am to payment screen when receive call CARL, Useless did not understand a word I told him. Very unfair being charged $190.00 when program fixed it's self. So I would appreciate extra amount refunded/ Thank You
Date published: 2021-02-28
Rated 5 out of 5 by from TurboxTax Rocks TurboTax was easy to follow to process my return. This is the first time I have attempted to do my own taxes due to COVID-19.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax is Good I needed the tax defense for future IRS audits but did not realize the cost of the tax preparation is now at $170 that is expensive, granted a CPA charges start at $185 and go up from there but the difference is they are doing all of the work. Here you do 85% of the work and get charged the regular CPA cost. So I frown on the cost of the preparation. The response time was very slow when I requested help, in fact I was hung-up on by one of the representatives while asking a question. The second representative apologize for that. If you cut the response time then the Expert rating could be 5 stars Thank you, HEG
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome It was easy & efficient. It was very thorough and easy to file and navigate.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo is quick, easy and awesome I was able to sit down and quickly do my taxes with no issue. Turbo takes all the stress and headaches away. I highly recommend this program.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy Easy to work with, help tools were convenient, confident with product
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome 1st Time Experience! This was my first time ever doing my taxes myself, I have always worked with an accountant. I must say, the software makes this was a fairly simple process. Thank you!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10006