TurboTax
Customer Ratings & Product Reviews
Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.
out of 5 average
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| 135103 reviews)
Rated 4 out of
5
by
Nao88 from
Solid
Would be better if we could skip more questions such as credits.
Date published: 2019-02-19
Rated 1 out of
5
by
Fckturdbotax from
Horrible
The fact I had to upgrade because I have a retirement plan is ridiculous. An extra $40 for having a retirement plan. Unreal.
Date published: 2019-02-19
Rated 3 out of
5
by
HelpStudents from
Great Except for Students
Turbo tax is great and easy and worth it if all you have are W-2's to input, which is ideal for college students - until you realize that you have to pay 40$ extra just to be able to input your 1098-T. I ended up redoing mine and submitting without any of my education info because it cost more (124$ to be exact) when I didn't receive any deductions from my education information anyways! There should be a smart solution for college students to submit their taxes for free and not have to pay extra to submit a SCHOOL FORM!
Date published: 2019-02-19
Rated 3 out of
5
by
Thoron from
Quick but pricing was misleading
I have done my taxes for the last 8 years on taxact. I never spent more than $40 to file. This year they wanted to charge me $115! I came to turbotax for this reason. When I started I was expecting to pay $20. All my return needed was my W-2, Health insurance info, and my student loan interest paid for the year. By the end I had to pay $84.95 to file electronically. Apparently this is what electronic filing has become..
Date published: 2019-02-19
Rated 2 out of
5
by
mwllstn from
The CPA's were awesome to help answer any and all questions. but the fees are killing me smalls! I had to pay to get the CPA's help, then had to pay more because I took money out of a 401K and then finally I had to pay without any other option to combine my Federal and State Returns. So I get about half of my returns after ALL those fees. This will be my last year with you guys.
Date published: 2019-02-19
Rated 2 out of
5
by
lealealea from
A 4 year user who wont be back
I typically use the free version of the program. This year, I hadtwo W-2 documents and a 1098-T form. I then chose the option around 35 dollars, as I was submitting, I noticed that I was being charged 119.00.
Let me know why, and let me confirm before taking on an extra 90 dollars. I can support local for less expensive and more loyal to me.
The school entries were more elusive and complicated than they have been as well.
Date published: 2019-02-19
Rated 3 out of
5
by
paradisoDX from
TurboTax really needs to let taxpayers use multiple credit cards to pay tax bills. I have great credit but my tax bill was beyond the limits on several cards. So instead of getting miles and other credits on my cards, I had to do a direct bank payment. Total bummer.
Date published: 2019-02-19
Rated 3 out of
5
by
alfiemack from
turbo tax disappointed me - for the first time
I bought premier edition disc through Amazon. Things worked well until after I finished with income category. At this point I could no longer enter any info on any section - deductions, credits, etc.
I returned the product to Amazon for credit and ordered another one.
The same thing happened. I finally finished the return by finding forms, such as estimated tax payments, and filling them out by hand.
I don't know if this problem showed up only in the Amazon edition of Turbo Tax or if all of the premier editions were glitched - but this was definitely a major hassle for me this year; I have been using Turbo Tax for 15-20 years.
Date published: 2019-02-19
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* Important Offer Details and Disclosures
TURBOTAX ONLINE/MOBILE
- Try for Free/Pay When You File:TurboTax online and mobile pricing is based on your tax situation and varies by product. $0 federal (for simple tax returns) + $0 state + $0 to file offer only available with TurboTax Free Edition; offer may change or end at any time without notice. Actual prices are determined at the time of print or e-file and are subject to change without notice. Savings and price comparisons based on anticipated price increase. Special discount offers may not be valid for mobile in-app purchases.
- QuickBooks Self-Employed Offer with TurboTax Self-Employed and TurboTax Live Self-Employed: To receive your complimentary subscription to QuickBooks Self-Employed through 4/30/20, you must pay for your 2018 TurboTax Self-Employed or TurboTax Live Self-Employed return by 4/15/19 and sign-in and access your QuickBooks Self-Employed account via mobile app or at https://selfemployed.intuit.com/turbotax at least twice by 7/15/19. You will have the option of renewing your QuickBooks Self-Employed subscription by 4/30/20 for another year at the then-current subscription rate. You may cancel your subscription at any time from within the QuickBooks Self-Employed billing section. See QuickBooks.com for price comparison. Offer not valid for existing QuickBooks Self-Employed subscribers already on a payment plan.
- Pays for itself (TurboTax Self-Employed): Estimates based on deductible business expenses calculated at the self-employment tax income rate (15.3%) for tax year 2018. Actual results will vary based on your tax situation.
- Anytime, anywhere: Internet access required; standard data rates apply to download and use mobile app.
- Fastest refund possible: Fastest tax refund with e-file and direct deposit; tax refund time frames will vary. The IRS issues more than 9 out of 10 refunds in less than 21 days.
- Pay for TurboTax out of your federal refund: A $X.XX Refund Processing Service fee applies to this payment method. Prices are subject to change without notice.
- TurboTax Help and Support: Access to a TurboTax specialist is included with TurboTax Deluxe, Premier, Self-Employed and TurboTax Live; not included with Free Edition (but is available as an upgrade). TurboTax specialists are available to provide general customer help and support using the TurboTax product. SmartLook on-screen help is available on a PC, laptop or the TurboTax mobile app. Service, area of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice.
- Tax Advice, Expert Review and TurboTax Live: Access to tax advice and Expert Review (the ability to have a Tax Expert review and/or sign your tax return) is included with TurboTax Live or as an upgrade from another version, and available through December 31, 2019. These services are provided only by credentialed CPAs, EAs or tax attorneys. Some tax topics or situations may not be included as part of this service, which shall be determined in the tax expert’s sole discretion. In the event your return is reviewed by a tax expert and requires a significant level of tax advice or actual preparation, the tax expert may be required to sign your return as the preparer at which point they will assume primary responsibility for the preparation of your return (payment by the federal refund not available when tax expert signs your return). On-screen help is available on a desktop, laptop or the TurboTax mobile app. Unlimited access to TurboTax Live CPAs and EAs refers to an unlimited quantity of contacts available to each customer, but does not refer to hours of operation or service coverage. Service, area of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice.
- Tax Return Access, Smart Insights and My Docs features: Included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live or with PLUS benefits. Access to all tax-related documents we have on file for you is available through 10/31/2020. Terms and conditions may vary and are subject to change without notice.
- Easy Online Amend: Included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live or with PLUS benefits. Make changes to your 2018 tax return online for up to 3 years after it has been filed and accepted by the IRS through 10/31/2021. Terms and conditions may vary and are subject to change without notice.
- #1 best-selling tax software: Based on aggregated sales data for all tax year 2017 TurboTax products.
- Most Popular: TurboTax Deluxe is our most popular product among TurboTax Online users with more complex tax situations.
- CompleteCheck: Covered under the TurboTax accurate calculations and maximum refund guarantees.
- #1 rated online tax prep provider: Based on independent comparison of the best online tax software by TopTenReviews.com January 29, 2018.
- Get tips from Turbo based on your tax and credit data to help get you to where you want to be: Tax and credit data accessed upon your consent.
TURBOTAX GUARANTEES
- 100% Accurate Calculations Guarantee: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we’ll pay you the penalty and interest.
- Maximum Refund Guarantee - or Your Money Back: If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax federal and/or state purchase price paid. TurboTax Online Free Edition customers are entitled to payment of $14.99 and a refund of your state purchase price paid.
- 100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a TurboTax CPA, EA, or Tax Attorney made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.
- Audit Support Guarantee: If you received an audit letter based on your 2018 TurboTax return and are not satisfied with how we responded to your inquiry, we’ll refund the applicable TurboTax federal 1040 and/or state purchase price you paid. TurboTax Free Edition customers are entitled to payment of $14.99 and a refund of your state purchase price paid. We will not represent you or provide legal advice. Excludes TurboTax Business.
- TurboTax Free Guarantee: $0 Federal + $0 State + $0 To File offer is available for simple tax returns with TurboTax Free Edition. A simple tax return is Form 1040 only, with no attached schedules.
- Satisfaction Guaranteed:
- If you use TurboTax Online or Mobile:
Satisfaction Guaranteed — or you don't pay. You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product. - If you bought or downloaded TurboTax from a retailer:
Try TurboTax software. If you're not satisfied, return it to Intuit within 60 days of purchase with your dated receipt for a full refund. - If you bought or downloaded TurboTax directly from us:
Try TurboTax software. If you're not satisfied, return it within 60 days of shipment with your dated receipt for a full refund (excluding shipping & handling). TURBOTAX CD/DOWNLOAD
- TurboTax CD/Download products: Price includes tax preparation and printing of federal tax returns and free federal e-file of up to 5 federal tax returns. Additional fees apply for e-filing state returns. E-file fees do not apply to New York state returns. Savings and price comparison based on anticipated price increase. Prices subject to change without notice.
- Fastest refund possible: Fastest tax refund with e-file and direct deposit; tax refund time frames will vary. The IRS issues more than 9 out of 10 refunds in less than 21 days.
- Pay for additional TurboTax services out of your federal refund: A $X.XX Refund Processing Service fee applies to this payment method. Prices are subject to change without notice. This benefit is available with TurboTax Federal products except TurboTax Business.
- About our TurboTax Product Experts: Customer service and product support vary by time of year.
- #1 best-selling tax software: Based on aggregated sales data for all tax year 2017 TurboTax products.
- Data Import: Imports financial data from participating companies; may require a free Intuit online account. Quicken and QuickBooks import not available with TurboTax installed on a Mac. Imports from Quicken (2016 and higher) and QuickBooks Desktop (2014 and higher); both Windows only. Quicken import not available for TurboTax Business. Quicken products provided by Quicken Inc., Quicken import subject to change.