TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 2 out of 5 by from You wanted me to add "Plus" to get my old return filed online for $50? That's excess and exculpatory.
Date published: 2019-11-03
Rated 4 out of 5 by from Quicken Data Downloaded To TurboTax Tax summary report in Quicken did not exactly correlate line for line with TurboTax to easily check for download accuracy. For example medical insurance in the same Quicken category split into two separate Schedule A lines in TurboTax.
Date published: 2019-10-31
Rated 4 out of 5 by from 99% Great Been using Turbo for MANY years....thumbs up.
Date published: 2019-10-31
Rated 1 out of 5 by from disappointed in amendment process I filed an amendment, when done amending the instructions were to send in my original payment amount when I was getting a refund, process had lousy instructions and I may not use turbo tax again.
Date published: 2019-10-31
Rated 1 out of 5 by from Not Worth It One of the most frustrating programs that Ive ever used. Will not be using Turbo again!
Date published: 2019-10-30
Rated 4 out of 5 by from tax year 2018 it was quick and easy.
Date published: 2019-10-30
Rated 5 out of 5 by from Simple, Easy to use I was VERY happy with how easy this SW is to use. It guided me through every step and let me go back if I wasn't sure. I liked being to suspend to look for more information and then go back where I left off!
Date published: 2019-10-30
Rated 5 out of 5 by from Fast and thorough
Date published: 2019-10-30
Rated 5 out of 5 by from Turbotax Returns The program did a great job showing me all the deductions I was able to take. It made the necessary corrections and showed me where I was missing or need to correct an item. I will continue to use turbotax to complete my taxes.
Date published: 2019-10-30
Rated 5 out of 5 by from Best Application on my PC I've been using Turbo Tax for "many" years. The application software just gets better and better. I think back when I had to do my taxes manually -now- that was a serious chore.
Date published: 2019-10-29
Rated 5 out of 5 by from Excellent 12th year with Turbotax. Not sure why anyone would use any other product or preparer.
Date published: 2019-10-29
Rated 1 out of 5 by from every year Every year i tell turbotax I live in Canada, and every year it leads to problems.
Date published: 2019-10-29
Rated 3 out of 5 by from Lyft Section for Tax return I paid for the extra stuff because I drove lyft and was considered as self-employed because I didn't make a certain amount. The only part was clear was that I had to pay extra to see the self employed file. From there things weren't really clear on how to fill out the forms.
Date published: 2019-10-29
Rated 5 out of 5 by from Late and Rushing Great for people like myself that wait until the last minute to do taxes. Improved late out and quick to get through
Date published: 2019-10-29
Rated 2 out of 5 by from shut down... TT (download version) would shut down each time I would go to the next phase of questions. It was extremely frustrating. I would restart my computer just in case the RAM was corrupt. Luckily, I was able to re-start TruboTax 2017 but continued to shut down. I did not lose the information. I hope my return is accurate.
Date published: 2019-10-27
Rated 5 out of 5 by from You Rock!
Date published: 2019-10-27
Rated 5 out of 5 by from Easiest filing ever In spite of the fact that I'm filing late and past returns as well, this product was simple and easy for all of the returns. I also have the option of going back and filing amended returns if I find additional information and documents; from the comfort of my own home
Date published: 2019-10-27
Rated 1 out of 5 by from Don't rely on this program One of the benefits of using a computer program is that you should be able to rely on it to remind or warn you of errors. Well, I paid over $200 to file my taxes online and thought I had filed them. None of them were filed.
Date published: 2019-10-27
Rated 1 out of 5 by from 2018 Federal Tax Return e-file I filed late...my bad When it came time to e-file, TT advised I was too late and had to mail in return. Hit continue, and it asked me if I wished to e-file and took me all the way through and gathered my debit card info...your bad!
Date published: 2019-10-26
Rated 5 out of 5 by from Good System Had a problem with getting data in the correct areas. Had to scrap one return and start over. Home office was controlled by Personal and Business Once I realized that(through) help section (numerous) and started the second return, it worked So a map in detail would really make it easier
Date published: 2019-10-26
Rated 2 out of 5 by from We filed late so we have to print and mail copies to IRS. The back of the form left out the bottom part where we sign and attest to the veracity of the return.
Date published: 2019-10-24
Rated 4 out of 5 by from I keep coming back year after year! Turbo Tax actually makes taxes enjoyable for the most part. I've been using it for years, so I know my way around and mostly things go smoothly. Last year and the year before I submitted comments to Customer Support about the failure of all my previous year's info from Sched F to transfer to the next year's return. In particular the total amounts for different types of income and expenses were missing. Too bad they don't seem to listen to my comments. It's still not fixed. The only other annoyance is sometimes getting caught in a loop in the interview process, not able to advance to the next section. I get tired of putting a lot of time into feedback though if the folks at TT don't listen. They know they have the best product out there, so why work any harder?
Date published: 2019-10-22
Rated 1 out of 5 by from NOT IMPRESSED Wasted 3 days and many hours trying to sync quickbooks and turbo tax only to find out that the dont work together. I was lied to multiple times by employees. These programs are from the same company and should work hand and hand.
Date published: 2019-10-21
Rated 1 out of 5 by from Almost Inadequate TT needs to improve instructions for which amounts should be entered as negative - inconsistent. The average person will be misled. Seriously inadequate for my Hawaii state return, and for Federal PTP calculations. I wish I had done my returns manually, without TT. I sought help from TT Support, which was worse than useless. OK for simple returns?
Date published: 2019-10-21
Rated 5 out of 5 by from Using Turbo Tax makes the estate taxes so easy. I would never be able to do this on my own. Saves so much in time and accountant fees.
Date published: 2019-10-20
Rated 5 out of 5 by from Easy Easy Tax Filing Been using Turbo Tax for 3 years. Very easy to use and I feel comfortable that my return is correct. Will continue to use in the future and recommend to anyone that asks.
Date published: 2019-10-20
Rated 5 out of 5 by from Turbo Tax Import of Ameriprise does include a foreign tax, but then it is difficult to answer the questions and know what goes where.
Date published: 2019-10-20
Rated 2 out of 5 by from 2nd year in a row with rejected e-file! For the 2nd year in a row, my e-file was rejected. Not much help from turbotax when it happens. I am cancelling my automatic renewal and will re-evaluate software providers for 2019 taxes.
Date published: 2019-10-20
Rated 5 out of 5 by from TurboTax is great tool
Date published: 2019-10-20
Rated 1 out of 5 by from Horrible interface, missing options for editing income taxes withheld. Questions are not as detailed or accurate as they were before. Too much harassment about adding premium services or dedicated CPA. I will not be using this service again.
Date published: 2019-10-20
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Narrow your results
Select all that apply to find reviewers similar to you.
Own a home
Kids
Own a business
Student
Rated 2 out of 5 by from You wanted me to add "Plus" to get my old return filed online for $50? That's excess and exculpatory.
Date published: 2019-11-03
Rated 4 out of 5 by from Quicken Data Downloaded To TurboTax Tax summary report in Quicken did not exactly correlate line for line with TurboTax to easily check for download accuracy. For example medical insurance in the same Quicken category split into two separate Schedule A lines in TurboTax.
Date published: 2019-10-31
Rated 4 out of 5 by from 99% Great Been using Turbo for MANY years....thumbs up.
Date published: 2019-10-31
Rated 1 out of 5 by from disappointed in amendment process I filed an amendment, when done amending the instructions were to send in my original payment amount when I was getting a refund, process had lousy instructions and I may not use turbo tax again.
Date published: 2019-10-31
Rated 1 out of 5 by from Not Worth It One of the most frustrating programs that Ive ever used. Will not be using Turbo again!
Date published: 2019-10-30
Rated 4 out of 5 by from tax year 2018 it was quick and easy.
Date published: 2019-10-30
Rated 5 out of 5 by from Simple, Easy to use I was VERY happy with how easy this SW is to use. It guided me through every step and let me go back if I wasn't sure. I liked being to suspend to look for more information and then go back where I left off!
Date published: 2019-10-30
Rated 5 out of 5 by from Fast and thorough
Date published: 2019-10-30
Rated 5 out of 5 by from Turbotax Returns The program did a great job showing me all the deductions I was able to take. It made the necessary corrections and showed me where I was missing or need to correct an item. I will continue to use turbotax to complete my taxes.
Date published: 2019-10-30
Rated 5 out of 5 by from Best Application on my PC I've been using Turbo Tax for "many" years. The application software just gets better and better. I think back when I had to do my taxes manually -now- that was a serious chore.
Date published: 2019-10-29
Rated 5 out of 5 by from Excellent 12th year with Turbotax. Not sure why anyone would use any other product or preparer.
Date published: 2019-10-29
Rated 1 out of 5 by from every year Every year i tell turbotax I live in Canada, and every year it leads to problems.
Date published: 2019-10-29
Rated 3 out of 5 by from Lyft Section for Tax return I paid for the extra stuff because I drove lyft and was considered as self-employed because I didn't make a certain amount. The only part was clear was that I had to pay extra to see the self employed file. From there things weren't really clear on how to fill out the forms.
Date published: 2019-10-29
Rated 5 out of 5 by from Late and Rushing Great for people like myself that wait until the last minute to do taxes. Improved late out and quick to get through
Date published: 2019-10-29
Rated 2 out of 5 by from shut down... TT (download version) would shut down each time I would go to the next phase of questions. It was extremely frustrating. I would restart my computer just in case the RAM was corrupt. Luckily, I was able to re-start TruboTax 2017 but continued to shut down. I did not lose the information. I hope my return is accurate.
Date published: 2019-10-27
Rated 5 out of 5 by from You Rock!
Date published: 2019-10-27
Rated 5 out of 5 by from Easiest filing ever In spite of the fact that I'm filing late and past returns as well, this product was simple and easy for all of the returns. I also have the option of going back and filing amended returns if I find additional information and documents; from the comfort of my own home
Date published: 2019-10-27
Rated 1 out of 5 by from Don't rely on this program One of the benefits of using a computer program is that you should be able to rely on it to remind or warn you of errors. Well, I paid over $200 to file my taxes online and thought I had filed them. None of them were filed.
Date published: 2019-10-27
Rated 1 out of 5 by from 2018 Federal Tax Return e-file I filed late...my bad When it came time to e-file, TT advised I was too late and had to mail in return. Hit continue, and it asked me if I wished to e-file and took me all the way through and gathered my debit card info...your bad!
Date published: 2019-10-26
Rated 5 out of 5 by from Good System Had a problem with getting data in the correct areas. Had to scrap one return and start over. Home office was controlled by Personal and Business Once I realized that(through) help section (numerous) and started the second return, it worked So a map in detail would really make it easier
Date published: 2019-10-26
Rated 2 out of 5 by from We filed late so we have to print and mail copies to IRS. The back of the form left out the bottom part where we sign and attest to the veracity of the return.
Date published: 2019-10-24
Rated 4 out of 5 by from I keep coming back year after year! Turbo Tax actually makes taxes enjoyable for the most part. I've been using it for years, so I know my way around and mostly things go smoothly. Last year and the year before I submitted comments to Customer Support about the failure of all my previous year's info from Sched F to transfer to the next year's return. In particular the total amounts for different types of income and expenses were missing. Too bad they don't seem to listen to my comments. It's still not fixed. The only other annoyance is sometimes getting caught in a loop in the interview process, not able to advance to the next section. I get tired of putting a lot of time into feedback though if the folks at TT don't listen. They know they have the best product out there, so why work any harder?
Date published: 2019-10-22
Rated 1 out of 5 by from NOT IMPRESSED Wasted 3 days and many hours trying to sync quickbooks and turbo tax only to find out that the dont work together. I was lied to multiple times by employees. These programs are from the same company and should work hand and hand.
Date published: 2019-10-21
Rated 1 out of 5 by from Almost Inadequate TT needs to improve instructions for which amounts should be entered as negative - inconsistent. The average person will be misled. Seriously inadequate for my Hawaii state return, and for Federal PTP calculations. I wish I had done my returns manually, without TT. I sought help from TT Support, which was worse than useless. OK for simple returns?
Date published: 2019-10-21
Rated 5 out of 5 by from Using Turbo Tax makes the estate taxes so easy. I would never be able to do this on my own. Saves so much in time and accountant fees.
Date published: 2019-10-20
Rated 5 out of 5 by from Easy Easy Tax Filing Been using Turbo Tax for 3 years. Very easy to use and I feel comfortable that my return is correct. Will continue to use in the future and recommend to anyone that asks.
Date published: 2019-10-20
Rated 5 out of 5 by from Turbo Tax Import of Ameriprise does include a foreign tax, but then it is difficult to answer the questions and know what goes where.
Date published: 2019-10-20
Rated 2 out of 5 by from 2nd year in a row with rejected e-file! For the 2nd year in a row, my e-file was rejected. Not much help from turbotax when it happens. I am cancelling my automatic renewal and will re-evaluate software providers for 2019 taxes.
Date published: 2019-10-20
Rated 5 out of 5 by from TurboTax is great tool
Date published: 2019-10-20
Rated 1 out of 5 by from Horrible interface, missing options for editing income taxes withheld. Questions are not as detailed or accurate as they were before. Too much harassment about adding premium services or dedicated CPA. I will not be using this service again.
Date published: 2019-10-20
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