TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Own a business
Student
Rated 3 out of 5 by from Too complicated and too hard to reach a real perso Each year Turbo tax gets more complicate. Turbotax is very difficult where it is very hard to get ahold of a live person. If same next year I will not use TURBOTAX. I have been using for over 30 years.
Date published: 2021-05-16
Rated 3 out of 5 by from Program Glitches I had no problems initially completing the return in April. But when I came back in May to run a final check and file electronically. The program would not update about a dozen times I kept getting Microsoft Installer error 1603 messages. I rebooted my computer a couple of times, and finally had to uninstall and then reinstall to get the program to work.
Date published: 2021-05-16
Rated 5 out of 5 by from Great Team to work with! IRS wording is confusing but with help of the CPA's it no problem
Date published: 2021-05-16
Rated 3 out of 5 by from needed it It was hard to locate assistance when needed while doing taxes
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is customer friendly and awesome Save time Efficient Consumer friendly happy customer
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Easy Turbo Tax was fast and easy, they helped to make sure I got all the deductions that I qualified for.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax for the WIN! Very easy to work through very difficult situations
Date published: 2021-05-16
Rated 5 out of 5 by from Does the work for you! It's the ease of not having a stroke when processing your taxes when you don't have the expertise of the experts in this field. It was a breath of fresh air and so grateful this exists.
Date published: 2021-05-16
Rated 2 out of 5 by from Difficult to Use and Surprise Fee at the End I have been doing my own taxes for years, which has become almost impossible due to the increased complexity of tax regulations. After incurring some penalties, I decided to use Turbotax for my 2020 Federal and State taxes. The 1120-S was a breeze, but when it came to my personal taxes, I found the questions confusing and the info provided lacking. In one case I couldn't change the input which took me about 20 minutes to resolve due to lack of clarity in the instructions. Then, after the returns were complete, Turbotax said I had to pay an additional fee if I wanted to get my refund electronically. Next year I may go back to doing my taxes again or hire a CPA.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy to use Easy to use and very intuitive. I would highly recommend the product to anyone.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 799
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Too complicated and too hard to reach a real perso Each year Turbo tax gets more complicate. Turbotax is very difficult where it is very hard to get ahold of a live person. If same next year I will not use TURBOTAX. I have been using for over 30 years.
Date published: 2021-05-16
Rated 3 out of 5 by from Program Glitches I had no problems initially completing the return in April. But when I came back in May to run a final check and file electronically. The program would not update about a dozen times I kept getting Microsoft Installer error 1603 messages. I rebooted my computer a couple of times, and finally had to uninstall and then reinstall to get the program to work.
Date published: 2021-05-16
Rated 5 out of 5 by from Great Team to work with! IRS wording is confusing but with help of the CPA's it no problem
Date published: 2021-05-16
Rated 3 out of 5 by from needed it It was hard to locate assistance when needed while doing taxes
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is customer friendly and awesome Save time Efficient Consumer friendly happy customer
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Easy Turbo Tax was fast and easy, they helped to make sure I got all the deductions that I qualified for.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax for the WIN! Very easy to work through very difficult situations
Date published: 2021-05-16
Rated 5 out of 5 by from Does the work for you! It's the ease of not having a stroke when processing your taxes when you don't have the expertise of the experts in this field. It was a breath of fresh air and so grateful this exists.
Date published: 2021-05-16
Rated 2 out of 5 by from Difficult to Use and Surprise Fee at the End I have been doing my own taxes for years, which has become almost impossible due to the increased complexity of tax regulations. After incurring some penalties, I decided to use Turbotax for my 2020 Federal and State taxes. The 1120-S was a breeze, but when it came to my personal taxes, I found the questions confusing and the info provided lacking. In one case I couldn't change the input which took me about 20 minutes to resolve due to lack of clarity in the instructions. Then, after the returns were complete, Turbotax said I had to pay an additional fee if I wanted to get my refund electronically. Next year I may go back to doing my taxes again or hire a CPA.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy to use Easy to use and very intuitive. I would highly recommend the product to anyone.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 799