TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 5 out of 5 by from Turbo Tax was efficient and excellent great experience - finished in 45 minutes and it was easy
Date published: 2023-03-25
Rated 2 out of 5 by from I'm liking Turbotax less every year Turbotax is easy to use, but I'm annoyed that they keep gouging us for more and more money. They won't allow me to use the free version anymore and they charge to use my refund for fees. It's bad enough my taxes have gone up, and for the last three years Turbotax has made it worse.
Date published: 2023-03-25
Rated 4 out of 5 by from Excellent but could use some video adjustments Some of fixed forms do not scale well on all screens. It requires pan and movement to see all data on laptops. Adaptive scaling may help.
Date published: 2023-03-25
Rated 5 out of 5 by from TurboTax is Tried and True Terrific Been using TurboTax for YEARS!! ...better every year (albeit $$$ with a la carte fees that are understandable and justified, I suppose) Easy. Convenient. User Friendly. Accurate. Therefore Trusted.
Date published: 2023-03-25
Rated 2 out of 5 by from Bad experience this year My chat and phone experience this year was not helpful, at all. I had questions about a 1099-G form and the chat session took over an hour with no resolution. What a waste of time. I hope the chat history is saved so I have her comments regarding my return should I ever be audited by the IRS. I am also paying the extra money to Turbo Tax in the event that happens, but my experience this year leaves me with very little confidence.
Date published: 2023-03-25
Rated 5 out of 5 by from As always easy and quick!! Easy to use and fast results that you for the ease of use!
Date published: 2023-03-25
Rated 4 out of 5 by from Decades long Turbo Tax user - good but not perfect When I am done with my final revies, every year I feel this sense of annoyance - I worked so hard to pull together the information and make sure it is accurate and then there is no sense of accomplishment. From the time you ask for line 11 of the prior years return (a number this year you finally prefilled) until I file - the steps are filled with you asking me annoying questions I do not know the answers to and frankly do not want to know. Why do you always grab the sense of accomplishment - I finished a refund that took months, I composed up to 100 pages of tax documents - and replace it with endless annoying questions and wanting to sell me stuff I do not need and already told you I do not need? Am I the only one who thinks my only mistake was I should just print the forms and mail them? You can do better Turbo...
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax was very user friendly Turbo Tax was Very user friendly I would recommend the use
Date published: 2023-03-25
Rated 5 out of 5 by from THANKS FOR HELP EASY TO USE, STEP BY STEP. I HAVE NOTHING ELSE TO SAY
Date published: 2023-03-25
Rated 5 out of 5 by from EASY PROCESS, CLEAR TO UNDERSTAND. LOVED THE PROCE EASY TO UNDERSTAND, CONVIENIENT, ANYONE SHOULD BE ABOE TO DO ON THIER OWN
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 505
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax was efficient and excellent great experience - finished in 45 minutes and it was easy
Date published: 2023-03-25
Rated 2 out of 5 by from I'm liking Turbotax less every year Turbotax is easy to use, but I'm annoyed that they keep gouging us for more and more money. They won't allow me to use the free version anymore and they charge to use my refund for fees. It's bad enough my taxes have gone up, and for the last three years Turbotax has made it worse.
Date published: 2023-03-25
Rated 4 out of 5 by from Excellent but could use some video adjustments Some of fixed forms do not scale well on all screens. It requires pan and movement to see all data on laptops. Adaptive scaling may help.
Date published: 2023-03-25
Rated 5 out of 5 by from TurboTax is Tried and True Terrific Been using TurboTax for YEARS!! ...better every year (albeit $$$ with a la carte fees that are understandable and justified, I suppose) Easy. Convenient. User Friendly. Accurate. Therefore Trusted.
Date published: 2023-03-25
Rated 2 out of 5 by from Bad experience this year My chat and phone experience this year was not helpful, at all. I had questions about a 1099-G form and the chat session took over an hour with no resolution. What a waste of time. I hope the chat history is saved so I have her comments regarding my return should I ever be audited by the IRS. I am also paying the extra money to Turbo Tax in the event that happens, but my experience this year leaves me with very little confidence.
Date published: 2023-03-25
Rated 5 out of 5 by from As always easy and quick!! Easy to use and fast results that you for the ease of use!
Date published: 2023-03-25
Rated 4 out of 5 by from Decades long Turbo Tax user - good but not perfect When I am done with my final revies, every year I feel this sense of annoyance - I worked so hard to pull together the information and make sure it is accurate and then there is no sense of accomplishment. From the time you ask for line 11 of the prior years return (a number this year you finally prefilled) until I file - the steps are filled with you asking me annoying questions I do not know the answers to and frankly do not want to know. Why do you always grab the sense of accomplishment - I finished a refund that took months, I composed up to 100 pages of tax documents - and replace it with endless annoying questions and wanting to sell me stuff I do not need and already told you I do not need? Am I the only one who thinks my only mistake was I should just print the forms and mail them? You can do better Turbo...
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax was very user friendly Turbo Tax was Very user friendly I would recommend the use
Date published: 2023-03-25
Rated 5 out of 5 by from THANKS FOR HELP EASY TO USE, STEP BY STEP. I HAVE NOTHING ELSE TO SAY
Date published: 2023-03-25
Rated 5 out of 5 by from EASY PROCESS, CLEAR TO UNDERSTAND. LOVED THE PROCE EASY TO UNDERSTAND, CONVIENIENT, ANYONE SHOULD BE ABOE TO DO ON THIER OWN
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 505