TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Experience was not as great as past experience I got confused a couple of times. Tried to chat. Noone came to chatroom. Tried to call. Response was that I should hang up and call back later. I did not want to pay extra to answer the questions that I had. I thought filing federal was free. It has been free in the past. But I had to pay for both federal and state. Whatever the reason or explanation for these difficulties, the bottom line is I didn't experienced these problems in previous years.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and Efficient I completed on my own but the tolls provided was very helpful . This made it very easy to complete. I recommend TurboTax to everyone.
Date published: 2023-04-19
Rated 2 out of 5 by from It works...but price HUGE price increase Ive used the bare minimum turbo tax product for the last 7 years. I didn't/don't use any assistance. I've historically paid around $50 for this product. It increased to $126 (including taxes). FYI - That price hike is WAY BEYOND inflation.
Date published: 2023-04-19
Rated 5 out of 5 by from Love this service - very easy to complete So easy to use - and guided all the way through. Love it
Date published: 2023-04-19
Rated 5 out of 5 by from Bob's Reveiw excellent, very easy, intuitive, would like to see a itemized vs. standard deduction spreadsheet
Date published: 2023-04-19
Rated 4 out of 5 by from its awesome it was good, n definitely would be using it again thank you.
Date published: 2023-04-19
Rated 1 out of 5 by from Overcharged You overcharged me took 2 minutes with income of 7000 was 119
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was AMAZING and EASY!! I have never filed taxes on my own before and Turbo Tax's website made it SUPER EASY!! I definitely recommend this to any and everyone! This is how I will do my taxes every year.
Date published: 2023-04-19
Rated 4 out of 5 by from I Love Turbotax, but you can get stuck at times. I did not engage with an expert, but I was able to complete it myself. There are many aspects of turbotax that I love.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Product and Service Year after year I use TurboTax and I am surprised at the ease and stress-free process each year.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 684
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Experience was not as great as past experience I got confused a couple of times. Tried to chat. Noone came to chatroom. Tried to call. Response was that I should hang up and call back later. I did not want to pay extra to answer the questions that I had. I thought filing federal was free. It has been free in the past. But I had to pay for both federal and state. Whatever the reason or explanation for these difficulties, the bottom line is I didn't experienced these problems in previous years.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and Efficient I completed on my own but the tolls provided was very helpful . This made it very easy to complete. I recommend TurboTax to everyone.
Date published: 2023-04-19
Rated 2 out of 5 by from It works...but price HUGE price increase Ive used the bare minimum turbo tax product for the last 7 years. I didn't/don't use any assistance. I've historically paid around $50 for this product. It increased to $126 (including taxes). FYI - That price hike is WAY BEYOND inflation.
Date published: 2023-04-19
Rated 5 out of 5 by from Love this service - very easy to complete So easy to use - and guided all the way through. Love it
Date published: 2023-04-19
Rated 5 out of 5 by from Bob's Reveiw excellent, very easy, intuitive, would like to see a itemized vs. standard deduction spreadsheet
Date published: 2023-04-19
Rated 4 out of 5 by from its awesome it was good, n definitely would be using it again thank you.
Date published: 2023-04-19
Rated 1 out of 5 by from Overcharged You overcharged me took 2 minutes with income of 7000 was 119
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was AMAZING and EASY!! I have never filed taxes on my own before and Turbo Tax's website made it SUPER EASY!! I definitely recommend this to any and everyone! This is how I will do my taxes every year.
Date published: 2023-04-19
Rated 4 out of 5 by from I Love Turbotax, but you can get stuck at times. I did not engage with an expert, but I was able to complete it myself. There are many aspects of turbotax that I love.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Product and Service Year after year I use TurboTax and I am surprised at the ease and stress-free process each year.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 684