TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Daisylynn is the best!!!! I've been using turbo taxfor years never any issues except this time when I went to file she found my mistake, guided me to the exact page, and was able to correct it super fast. She is awesome and deserves a raise!!!! Thank you Daisylynn!!!!!
Date published: 2021-03-02
Rated 4 out of 5 by from 1) Hard to read the print on the screen ! Blackonw 2) Answers to questions are long, and in most cases - unrelated or not clear. 3) reaped times Platform takes you to go back to where you been. 4) 3 Pages pages before ending, Platform decided to 'Charge another $50+Taxes ' to some trick they discover....not nice..... 5) For paying at the end- machine ask you to pay ......but the AMOUNT you are asked to pay - is AFTER you already paid.......not nice....... 6) But - your program is still a great help !!! and we'll continue to use it next year !
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax worked for me and a have a complex return I called at least 4 times for assistance and they were all helpful and called back right away.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is Great Good Experience would recommend to others. Good software.
Date published: 2021-03-02
Rated 5 out of 5 by from EmpoweringI It was great helped me the first time to do this alone
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is highly recommended during tax time I'm glad I was able to call and they got to me as quick as possible and help me resolve my issue an new exactly what to do guiding through their sytem
Date published: 2021-03-02
Rated 5 out of 5 by from No More Stress Filing Our Taxes So very easy to use! I had always dreaded doing my taxes in the past. But in the last few years using TurboTax, I no longer get stressed by thinking about our filing each year! Thanks TurboTax!!
Date published: 2021-03-02
Rated 5 out of 5 by from Easy to use, very good product I had a very good espeo use arience. Product is easy to use and I had no problems
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is a great service. Turbo Tax has always worked perfectly for me . This year I had a question I couldn't seem to get answered elsewhere and I set up a time to talk live with and expert. He answered my question fully and promptly .
Date published: 2021-03-02
Rated 1 out of 5 by from Hidden FEES! Say it's free but it isn't. And then on the final screen I see not only am I charged 120 but an additional $40 because I opted to have the fee taken out of my refund.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 598
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Daisylynn is the best!!!! I've been using turbo taxfor years never any issues except this time when I went to file she found my mistake, guided me to the exact page, and was able to correct it super fast. She is awesome and deserves a raise!!!! Thank you Daisylynn!!!!!
Date published: 2021-03-02
Rated 4 out of 5 by from 1) Hard to read the print on the screen ! Blackonw 2) Answers to questions are long, and in most cases - unrelated or not clear. 3) reaped times Platform takes you to go back to where you been. 4) 3 Pages pages before ending, Platform decided to 'Charge another $50+Taxes ' to some trick they discover....not nice..... 5) For paying at the end- machine ask you to pay ......but the AMOUNT you are asked to pay - is AFTER you already paid.......not nice....... 6) But - your program is still a great help !!! and we'll continue to use it next year !
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax worked for me and a have a complex return I called at least 4 times for assistance and they were all helpful and called back right away.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is Great Good Experience would recommend to others. Good software.
Date published: 2021-03-02
Rated 5 out of 5 by from EmpoweringI It was great helped me the first time to do this alone
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is highly recommended during tax time I'm glad I was able to call and they got to me as quick as possible and help me resolve my issue an new exactly what to do guiding through their sytem
Date published: 2021-03-02
Rated 5 out of 5 by from No More Stress Filing Our Taxes So very easy to use! I had always dreaded doing my taxes in the past. But in the last few years using TurboTax, I no longer get stressed by thinking about our filing each year! Thanks TurboTax!!
Date published: 2021-03-02
Rated 5 out of 5 by from Easy to use, very good product I had a very good espeo use arience. Product is easy to use and I had no problems
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is a great service. Turbo Tax has always worked perfectly for me . This year I had a question I couldn't seem to get answered elsewhere and I set up a time to talk live with and expert. He answered my question fully and promptly .
Date published: 2021-03-02
Rated 1 out of 5 by from Hidden FEES! Say it's free but it isn't. And then on the final screen I see not only am I charged 120 but an additional $40 because I opted to have the fee taken out of my refund.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 598