TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Scam Scam, don't use. scam you with the price at the end
Date published: 2023-04-19
Rated 3 out of 5 by from TurboTax Is so expensive now Just finished my son's taxes and OMG. I've used TurboTax for years and it just keeps getting more expensive. It started out free for my son, then went to $29, then jumped to TurboMax for $59. They lead you to think throughout the process that it's one standard fee but when you go to check out it's all separate. By the time I checked out it was $59 for federal, $59 for state, $59 for Max, and now a $39 processing fee to use your refund to pay for fees. The taxes are for my 19-year-old son who is in college. No reason whatsoever that it should cost $216 to process simple returns. I have used TurboTax for the past 9 years but will not be back next year.
Date published: 2023-04-19
Rated 3 out of 5 by from TurboTax is good It was good overall. Takes some time but it’s helpful
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax makes filing easier and faster for sure. I have been using TurboTax for several years now and appreciate the efficient process.
Date published: 2023-04-19
Rated 1 out of 5 by from Garbage program Extremely frustrated. Had to fill out Form 1310, which I did last year. This time it checked some boxes that could not be unchecked so I have been forced to file with paper vs. eFile.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is easy and awesome to use. I had to chat for a document issue and was helped by an agent who took care of my needs. Great friendly customer care service.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is great! Could have been better if we didn't get messed around by Credit Karma.
Date published: 2023-04-19
Rated 1 out of 5 by from Never using again Wish they hadn’t bought off Credit Karma. We were stuck using Turbo this year but will not be using them again.
Date published: 2023-04-19
Rated 5 out of 5 by from So simple and intuitive!! It is really to file taxes here and be self sufficient!
Date published: 2023-04-19
Rated 4 out of 5 by from reliable I have used Turbo Tax for 8 years now. I have always found it to be fast, reliable, and easy to use. I e-file and see my refund quickly. I feel confident that it finds the deductions I am supposed to be taking. Although all these extra screens and solicitations at the end are getting to be too much. It used to be more straight forward....get in, do my taxes, get out.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 598
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Scam Scam, don't use. scam you with the price at the end
Date published: 2023-04-19
Rated 3 out of 5 by from TurboTax Is so expensive now Just finished my son's taxes and OMG. I've used TurboTax for years and it just keeps getting more expensive. It started out free for my son, then went to $29, then jumped to TurboMax for $59. They lead you to think throughout the process that it's one standard fee but when you go to check out it's all separate. By the time I checked out it was $59 for federal, $59 for state, $59 for Max, and now a $39 processing fee to use your refund to pay for fees. The taxes are for my 19-year-old son who is in college. No reason whatsoever that it should cost $216 to process simple returns. I have used TurboTax for the past 9 years but will not be back next year.
Date published: 2023-04-19
Rated 3 out of 5 by from TurboTax is good It was good overall. Takes some time but it’s helpful
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax makes filing easier and faster for sure. I have been using TurboTax for several years now and appreciate the efficient process.
Date published: 2023-04-19
Rated 1 out of 5 by from Garbage program Extremely frustrated. Had to fill out Form 1310, which I did last year. This time it checked some boxes that could not be unchecked so I have been forced to file with paper vs. eFile.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is easy and awesome to use. I had to chat for a document issue and was helped by an agent who took care of my needs. Great friendly customer care service.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is great! Could have been better if we didn't get messed around by Credit Karma.
Date published: 2023-04-19
Rated 1 out of 5 by from Never using again Wish they hadn’t bought off Credit Karma. We were stuck using Turbo this year but will not be using them again.
Date published: 2023-04-19
Rated 5 out of 5 by from So simple and intuitive!! It is really to file taxes here and be self sufficient!
Date published: 2023-04-19
Rated 4 out of 5 by from reliable I have used Turbo Tax for 8 years now. I have always found it to be fast, reliable, and easy to use. I e-file and see my refund quickly. I feel confident that it finds the deductions I am supposed to be taking. Although all these extra screens and solicitations at the end are getting to be too much. It used to be more straight forward....get in, do my taxes, get out.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 598