TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Exelent Great help fast kind and professional experts great advice
Date published: 2023-06-06
Rated 1 out of 5 by from overpriced i did not want premium it and it wouldn't let me change it to deluxe! It took over $200 of my $500 refund. It's wrong!
Date published: 2023-06-06
Rated 4 out of 5 by from Turbo Tax is changed or requirements are changed. I got to the final filing but it says e-file for Hawaii but it will not send.
Date published: 2023-06-06
Rated 5 out of 5 by from TT made my day Turbo charged my day with great call back service!
Date published: 2023-06-06
Rated 5 out of 5 by from Happy you exist! I have a hard time filling out forms etc, this has made things so much less complicated.
Date published: 2023-06-06
Rated 5 out of 5 by from Amazing! This is the only way to do your taxes, especially if you have specific circumstances such as military, adoption/dependents, etc. My only major gripe is I finalized and sent in our taxes on 4/17/23. A little over six weeks later, I decided to check the status of the refund. I was surprised when the site prompted me to “finalize and sign your return,” as if I had not sent in my taxes at all. I was very confused and found it impossible to get someone on the phone to explain. I hope I am not charged exorbitant late fees. I did wait until the last minute to file, but I shouldn’t be punished for that. Turbo Tax has been AMAZING every year before, so I hope they work with us to correct this glitch.
Date published: 2023-06-06
Rated 2 out of 5 by from Reasonable Product... but almost ZERO support Unfortunately, because TurboTax Business is a stand-alone Windows app, the TurboTax support folks know almost NOTHING about it, and were typically NO help. Each time I called in, they went through their standard script, "Let me share your screen..." which doesn't work with the stand-alone app, only the web-based personal software. Although I *finally* was able to finish and submit my taxes (after waiting a week for TurboTax business to fix a bug in their software) I seriously doubt I'll ever use this product again.
Date published: 2023-06-06
Rated 5 out of 5 by from Turbo tax is great Quick file was great and stress free I highly recommend this
Date published: 2023-06-06
Rated 5 out of 5 by from Great Great. Easy and fast to use. Definitely recommended.
Date published: 2023-06-06
Rated 5 out of 5 by from Love me some Turbo Tax!!!! Been using TT for years. Love y'all! So easy to navigate, never had an issue.
Date published: 2023-06-06
All TurboTax® Offerings Reviews - Page 6
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Exelent Great help fast kind and professional experts great advice
Date published: 2023-06-06
Rated 1 out of 5 by from overpriced i did not want premium it and it wouldn't let me change it to deluxe! It took over $200 of my $500 refund. It's wrong!
Date published: 2023-06-06
Rated 4 out of 5 by from Turbo Tax is changed or requirements are changed. I got to the final filing but it says e-file for Hawaii but it will not send.
Date published: 2023-06-06
Rated 5 out of 5 by from TT made my day Turbo charged my day with great call back service!
Date published: 2023-06-06
Rated 5 out of 5 by from Happy you exist! I have a hard time filling out forms etc, this has made things so much less complicated.
Date published: 2023-06-06
Rated 5 out of 5 by from Amazing! This is the only way to do your taxes, especially if you have specific circumstances such as military, adoption/dependents, etc. My only major gripe is I finalized and sent in our taxes on 4/17/23. A little over six weeks later, I decided to check the status of the refund. I was surprised when the site prompted me to “finalize and sign your return,” as if I had not sent in my taxes at all. I was very confused and found it impossible to get someone on the phone to explain. I hope I am not charged exorbitant late fees. I did wait until the last minute to file, but I shouldn’t be punished for that. Turbo Tax has been AMAZING every year before, so I hope they work with us to correct this glitch.
Date published: 2023-06-06
Rated 2 out of 5 by from Reasonable Product... but almost ZERO support Unfortunately, because TurboTax Business is a stand-alone Windows app, the TurboTax support folks know almost NOTHING about it, and were typically NO help. Each time I called in, they went through their standard script, "Let me share your screen..." which doesn't work with the stand-alone app, only the web-based personal software. Although I *finally* was able to finish and submit my taxes (after waiting a week for TurboTax business to fix a bug in their software) I seriously doubt I'll ever use this product again.
Date published: 2023-06-06
Rated 5 out of 5 by from Turbo tax is great Quick file was great and stress free I highly recommend this
Date published: 2023-06-06
Rated 5 out of 5 by from Great Great. Easy and fast to use. Definitely recommended.
Date published: 2023-06-06
Rated 5 out of 5 by from Love me some Turbo Tax!!!! Been using TT for years. Love y'all! So easy to navigate, never had an issue.
Date published: 2023-06-06
All TurboTax® Offerings Reviews - Page 6