TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Always awesome I have used Turbo Tax for 10+ years and it just gets easier to use! Keep up the good job!!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is helpful Doing my taxes myself online was more expensive than seeing a live person
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was very user friendly Positive experience, user friendly and questions were very helpful in completing the respective sections
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is clutch I was recommended it by a friend and it was pretty good and quick
Date published: 2023-04-18
Rated 2 out of 5 by from $39 Processing fee 4 Using Refund payment is LOW The fact your charging $100 or more for usage of software, then a $39 processing fee to pay using your refund is absolute trash. TurboTax, you can do better. Skip the fee, and raise the total cost of usage for all. Now I have to tell people if they bring up TurboTax " Oh watch out for their ridiculous fees, they'll get you""Read the fine print" Mak
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is awesome It was awesome and amazing very easy to follow will use this again!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax still great but not as easy as past year Tax code gets messier every year and so does TT. Still the best out there but not as easy as it was 10 years ago.
Date published: 2023-04-18
Rated 3 out of 5 by from Mixed Experience I've used TurboTax for the last eight years and it has always been a smooth and efficient process, up until now. This year we had three wrinkles. The first: I got married last year. TurboTax handled it mostly like a champ. One suggestion: my spouse's returns for the prior year were also filed on this computer with TurboTax. TurboTax could allow both our prior returns to be imported when filing jointly for the first time to save us some data entry. The second: my spouse's HSA was erroneously overfunded due to not having a HDHP (long story). I love that your software caught this problem for us which allowed us to remedy it! I did not love that your software flagged the resulting lines as errors and refused to e-file until I had edited arcane fields in the forms rather than the easy-fill boxes. I was eventually able to file with the correct amount due, but only after a lot of added effort to understand the back-end forms. Double-bad that you took my money to e-file before informing me it couldn't be done without corrections. Flag those errors before taking my money! Finally, your software caught that the Minnesota Frontline Worker pay would need to be entered as federal income and a state deduction. Nice. Thank you. We might have missed this without the field in the Minnesota module. One minor issue: when adding it as a deduction in the state field, you did not backfill as income on the federal forms. I had to go online to Google search how to properly enter this as miscellaneous income. Could have been better by simply automatically adding income on the appropriate federal form. I give you guys 5/5 on noticing issues so we can correct them. Love it and am happy about that. I give you a 2/5 on the automated data-entry of what ended up as a pretty a messy return. Overall: 3/5 this year after a long string of 5/5s. Hope you take the suggestions for improvements to heart.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent Product Certainly eased the process filing for my elderly father. Smooth with only one glitch that was likely a state process issue. Took a bit to get live help during the busiest time for filing but the assistance was excellent in resolving the issue and everything was filed on time.
Date published: 2023-04-18
Rated 5 out of 5 by from Really brought the room together! Good stuff! I liked it. It was fast and easy to do
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1728
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Always awesome I have used Turbo Tax for 10+ years and it just gets easier to use! Keep up the good job!!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is helpful Doing my taxes myself online was more expensive than seeing a live person
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was very user friendly Positive experience, user friendly and questions were very helpful in completing the respective sections
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is clutch I was recommended it by a friend and it was pretty good and quick
Date published: 2023-04-18
Rated 2 out of 5 by from $39 Processing fee 4 Using Refund payment is LOW The fact your charging $100 or more for usage of software, then a $39 processing fee to pay using your refund is absolute trash. TurboTax, you can do better. Skip the fee, and raise the total cost of usage for all. Now I have to tell people if they bring up TurboTax " Oh watch out for their ridiculous fees, they'll get you""Read the fine print" Mak
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is awesome It was awesome and amazing very easy to follow will use this again!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax still great but not as easy as past year Tax code gets messier every year and so does TT. Still the best out there but not as easy as it was 10 years ago.
Date published: 2023-04-18
Rated 3 out of 5 by from Mixed Experience I've used TurboTax for the last eight years and it has always been a smooth and efficient process, up until now. This year we had three wrinkles. The first: I got married last year. TurboTax handled it mostly like a champ. One suggestion: my spouse's returns for the prior year were also filed on this computer with TurboTax. TurboTax could allow both our prior returns to be imported when filing jointly for the first time to save us some data entry. The second: my spouse's HSA was erroneously overfunded due to not having a HDHP (long story). I love that your software caught this problem for us which allowed us to remedy it! I did not love that your software flagged the resulting lines as errors and refused to e-file until I had edited arcane fields in the forms rather than the easy-fill boxes. I was eventually able to file with the correct amount due, but only after a lot of added effort to understand the back-end forms. Double-bad that you took my money to e-file before informing me it couldn't be done without corrections. Flag those errors before taking my money! Finally, your software caught that the Minnesota Frontline Worker pay would need to be entered as federal income and a state deduction. Nice. Thank you. We might have missed this without the field in the Minnesota module. One minor issue: when adding it as a deduction in the state field, you did not backfill as income on the federal forms. I had to go online to Google search how to properly enter this as miscellaneous income. Could have been better by simply automatically adding income on the appropriate federal form. I give you guys 5/5 on noticing issues so we can correct them. Love it and am happy about that. I give you a 2/5 on the automated data-entry of what ended up as a pretty a messy return. Overall: 3/5 this year after a long string of 5/5s. Hope you take the suggestions for improvements to heart.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent Product Certainly eased the process filing for my elderly father. Smooth with only one glitch that was likely a state process issue. Took a bit to get live help during the busiest time for filing but the assistance was excellent in resolving the issue and everything was filed on time.
Date published: 2023-04-18
Rated 5 out of 5 by from Really brought the room together! Good stuff! I liked it. It was fast and easy to do
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1728