TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Good transaction Easy Transaction. Fees are a little high. Used to having a Accountant do this but he passed away.
Date published: 2023-04-18
Rated 1 out of 5 by from SUCKS!! Not user friendly. It would not take a different credit card number. My cc account had been jeopardized and had to close that account. I kept entering my new number but it kept throwing it back to the one on file and denying the charge. It took me a good 30 minutes to figure out that I had to change the number in my account info!! When I finally got there, when I tried to go back into my payment it took me all the way back to preparing my tax info!! So I had to enter everything all over again. What a waste of time. And now my taxes were 10 minutes late. There is no excuse for not letting someone enter a different credit card than the year before. I won't use Turbo Tax again.
Date published: 2023-04-18
Rated 1 out of 5 by from MOT A GREAT EXPERIENCE YOU GUYS ALWAYS MAKE THINGS SO DIFFICULT. ITS SUPER ANNOYING
Date published: 2023-04-18
Rated 2 out of 5 by from Very disapointed I found the turbo tax for business overpriced and very confusing to use, I will not use it again.
Date published: 2023-04-18
Rated 1 out of 5 by from Should give a warning for payment I did not like how turbo tax told me I needed to pay for premium after inputting all of my information. This meant I either paid over $100 or start over again with another platform. This information should have been told to me earlier on. As a student this was a lot of money for me to pay.
Date published: 2023-04-18
Rated 1 out of 5 by from NOT USER FRIENDLY-DIFFICULT TO NAVIGATE KEPT GETTING ERROR FORM 8915F-T-UNABLE TO CORRECT-PAID FOR E-FILING BUT BUT UNABLE TO COMPLETE E-FILING-FINALLY GAVE UP
Date published: 2023-04-18
Rated 5 out of 5 by from THE BEST EASY! Please take the time and add turbo tax they great to have.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy to Use Easy to use and thorough. Price is a bit high, but I feel confident about the tool.
Date published: 2023-04-18
Rated 5 out of 5 by from Easiest Tax Platform Its always a pleasure to use turbo tax to do my taxes and the system always helps with the best deductions.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax Access is confusing. I preferred having it directly on my desktop.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1507
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good transaction Easy Transaction. Fees are a little high. Used to having a Accountant do this but he passed away.
Date published: 2023-04-18
Rated 1 out of 5 by from SUCKS!! Not user friendly. It would not take a different credit card number. My cc account had been jeopardized and had to close that account. I kept entering my new number but it kept throwing it back to the one on file and denying the charge. It took me a good 30 minutes to figure out that I had to change the number in my account info!! When I finally got there, when I tried to go back into my payment it took me all the way back to preparing my tax info!! So I had to enter everything all over again. What a waste of time. And now my taxes were 10 minutes late. There is no excuse for not letting someone enter a different credit card than the year before. I won't use Turbo Tax again.
Date published: 2023-04-18
Rated 1 out of 5 by from MOT A GREAT EXPERIENCE YOU GUYS ALWAYS MAKE THINGS SO DIFFICULT. ITS SUPER ANNOYING
Date published: 2023-04-18
Rated 2 out of 5 by from Very disapointed I found the turbo tax for business overpriced and very confusing to use, I will not use it again.
Date published: 2023-04-18
Rated 1 out of 5 by from Should give a warning for payment I did not like how turbo tax told me I needed to pay for premium after inputting all of my information. This meant I either paid over $100 or start over again with another platform. This information should have been told to me earlier on. As a student this was a lot of money for me to pay.
Date published: 2023-04-18
Rated 1 out of 5 by from NOT USER FRIENDLY-DIFFICULT TO NAVIGATE KEPT GETTING ERROR FORM 8915F-T-UNABLE TO CORRECT-PAID FOR E-FILING BUT BUT UNABLE TO COMPLETE E-FILING-FINALLY GAVE UP
Date published: 2023-04-18
Rated 5 out of 5 by from THE BEST EASY! Please take the time and add turbo tax they great to have.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy to Use Easy to use and thorough. Price is a bit high, but I feel confident about the tool.
Date published: 2023-04-18
Rated 5 out of 5 by from Easiest Tax Platform Its always a pleasure to use turbo tax to do my taxes and the system always helps with the best deductions.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax Access is confusing. I preferred having it directly on my desktop.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1507