TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from awesome very easy and was more than user friendly fast secure
Date published: 2021-02-22
Rated 2 out of 5 by from Easy but didn't show charge until after payment Going through Turbotax was easy and I zipped through all of it. However, at the end, when asking for payment, they didn't tell me how much it was going to be. I thought it was going to be $40 for state taxes (that seems to be normal) but AFTER the payment it told me that it charged $80 ($40 state + $40 for Deluxe.) I couldn't reverse the payment and not use Turbotax so I was stuck paying and finishing my taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Was easy to use Wish I new about this years ago. i have been over paying for this service
Date published: 2021-02-22
Rated 4 out of 5 by from Cool sofa table Took 2 days to get e-file to go thru. This morning finally got e-file to complete.
Date published: 2021-02-22
Rated 1 out of 5 by from Software Glitch I have been using Turbotax software for years and up until now have been satisfied. Apparently there is a 'software glitch' that is inabling me to file my taxes with my 2019 AGI, stating it is incorrect. I have confirmed the information is correct with IRS and Turbotax is aware of this glitch but states this NOWHERE on the website. What a HUGE waste of my time!!
Date published: 2021-02-22
Rated 4 out of 5 by from Excellent experience Turbo Tax makes filing easy. I did have a bit of confusion this year in at the end when running the reviews. Other than that, Great!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo is easy n fast Been using this app for years never had a issue and it’s easy to understand
Date published: 2021-02-22
Rated 5 out of 5 by from Works for most filers who want to file simple styl Very easy to use. I don't do deductions and I'm confident that Turbotax does the best for. My return.
Date published: 2021-02-22
Rated 5 out of 5 by from Great Service This is very easy to use even if you decide not to upgrade. The customer service is also fantastic.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is Great TurboTax is Easy excellent filing. Will definitely recommend my family and friends to file with TurboTax
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1507
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from awesome very easy and was more than user friendly fast secure
Date published: 2021-02-22
Rated 2 out of 5 by from Easy but didn't show charge until after payment Going through Turbotax was easy and I zipped through all of it. However, at the end, when asking for payment, they didn't tell me how much it was going to be. I thought it was going to be $40 for state taxes (that seems to be normal) but AFTER the payment it told me that it charged $80 ($40 state + $40 for Deluxe.) I couldn't reverse the payment and not use Turbotax so I was stuck paying and finishing my taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Was easy to use Wish I new about this years ago. i have been over paying for this service
Date published: 2021-02-22
Rated 4 out of 5 by from Cool sofa table Took 2 days to get e-file to go thru. This morning finally got e-file to complete.
Date published: 2021-02-22
Rated 1 out of 5 by from Software Glitch I have been using Turbotax software for years and up until now have been satisfied. Apparently there is a 'software glitch' that is inabling me to file my taxes with my 2019 AGI, stating it is incorrect. I have confirmed the information is correct with IRS and Turbotax is aware of this glitch but states this NOWHERE on the website. What a HUGE waste of my time!!
Date published: 2021-02-22
Rated 4 out of 5 by from Excellent experience Turbo Tax makes filing easy. I did have a bit of confusion this year in at the end when running the reviews. Other than that, Great!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo is easy n fast Been using this app for years never had a issue and it’s easy to understand
Date published: 2021-02-22
Rated 5 out of 5 by from Works for most filers who want to file simple styl Very easy to use. I don't do deductions and I'm confident that Turbotax does the best for. My return.
Date published: 2021-02-22
Rated 5 out of 5 by from Great Service This is very easy to use even if you decide not to upgrade. The customer service is also fantastic.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is Great TurboTax is Easy excellent filing. Will definitely recommend my family and friends to file with TurboTax
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1507