TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 1 out of 5 by
DC685 from
HORRIBLE
There was the error that we tried to fix which did not fix and there is no explanation on the website of what was the error. When we called, we had to wait for 1.5 hrs and the connection with the rep was so bed till she hung up on us.
Date published: 2023-04-18
Rated 5 out of 5 by
rmosley62 from
Turbo Tax is the way
It was very easy and easy to understand. I had the confidence that it was done correctly and that there aren't any deductions that are missed. I own a business and it was very easy to do. You do need to take your time and know what you are clicking on and understand it.
Date published: 2023-04-18
Rated 1 out of 5 by
NomoreTurbTax4me from
Long time customer of TurboTax
Long time customer stops here! I inputted all the information myself with no assistance and my return is a few hundred dollars. I am also unemployed but TurboTax is forcing me to pay $193. Absolutely disgusting I could have brought it to my families accountant for much less. Will no longer be using this service again…
Date published: 2023-04-18
Rated 4 out of 5 by
0711Liz from
wish the free version worked
I really do like turbo tax but the price is getting costly and the free version doesn't cover state taxes.
Date published: 2023-04-18
Rated 5 out of 5 by
KkkkatD from
Convenient
Found myself scrambling at the last minute, and breezed through with TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by
null from
easy to follow
it was easy to use and follow. Saved time by having to leave the house.
Date published: 2023-04-18
Rated 4 out of 5 by
Junepjr from
Easy
Great and easy to file, no trouble trying to figure it out
Date published: 2023-04-18
Rated 2 out of 5 by
TiffanyIL1 from
Poor website
Have used Turbotax the past several yrs without a problem. This yr, had difficulty every time I tried to login. Constant errors. My phone was the only device I have that would login which made it so much more difficult to see.
Date published: 2023-04-18
Rated 5 out of 5 by
JEFJJEA from
Great
Very easy to do even with a pretty complex tax situation.
Date published: 2023-04-18
Rated 5 out of 5 by
Nathan2022 from
Very easy to understand and very thoroughly items
I have been using Turbo Tax for many years. It is a great software for tax returns.
All TurboTax® Offerings Reviews - Page 1403
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
DC685 from
HORRIBLE
There was the error that we tried to fix which did not fix and there is no explanation on the website of what was the error. When we called, we had to wait for 1.5 hrs and the connection with the rep was so bed till she hung up on us.
Date published: 2023-04-18
Rated 5 out of 5 by
rmosley62 from
Turbo Tax is the way
It was very easy and easy to understand. I had the confidence that it was done correctly and that there aren't any deductions that are missed. I own a business and it was very easy to do. You do need to take your time and know what you are clicking on and understand it.
Date published: 2023-04-18
Rated 1 out of 5 by
NomoreTurbTax4me from
Long time customer of TurboTax
Long time customer stops here! I inputted all the information myself with no assistance and my return is a few hundred dollars. I am also unemployed but TurboTax is forcing me to pay $193. Absolutely disgusting I could have brought it to my families accountant for much less. Will no longer be using this service again…
Date published: 2023-04-18
Rated 4 out of 5 by
0711Liz from
wish the free version worked
I really do like turbo tax but the price is getting costly and the free version doesn't cover state taxes.
Date published: 2023-04-18
Rated 5 out of 5 by
KkkkatD from
Convenient
Found myself scrambling at the last minute, and breezed through with TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by
null from
easy to follow
it was easy to use and follow. Saved time by having to leave the house.
Date published: 2023-04-18
Rated 4 out of 5 by
Junepjr from
Easy
Great and easy to file, no trouble trying to figure it out
Date published: 2023-04-18
Rated 2 out of 5 by
TiffanyIL1 from
Poor website
Have used Turbotax the past several yrs without a problem. This yr, had difficulty every time I tried to login. Constant errors. My phone was the only device I have that would login which made it so much more difficult to see.
Date published: 2023-04-18
Rated 5 out of 5 by
JEFJJEA from
Great
Very easy to do even with a pretty complex tax situation.
Date published: 2023-04-18
Rated 5 out of 5 by
Nathan2022 from
Very easy to understand and very thoroughly items
I have been using Turbo Tax for many years. It is a great software for tax returns.
All TurboTax® Offerings Reviews - Page 1403
Date published: 2023-04-18