TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from HORRIBLE There was the error that we tried to fix which did not fix and there is no explanation on the website of what was the error. When we called, we had to wait for 1.5 hrs and the connection with the rep was so bed till she hung up on us.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is the way It was very easy and easy to understand. I had the confidence that it was done correctly and that there aren't any deductions that are missed. I own a business and it was very easy to do. You do need to take your time and know what you are clicking on and understand it.
Date published: 2023-04-18
Rated 1 out of 5 by from Long time customer of TurboTax Long time customer stops here! I inputted all the information myself with no assistance and my return is a few hundred dollars. I am also unemployed but TurboTax is forcing me to pay $193. Absolutely disgusting I could have brought it to my families accountant for much less. Will no longer be using this service again…
Date published: 2023-04-18
Rated 4 out of 5 by from wish the free version worked I really do like turbo tax but the price is getting costly and the free version doesn't cover state taxes.
Date published: 2023-04-18
Rated 5 out of 5 by from Convenient Found myself scrambling at the last minute, and breezed through with TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from easy to follow it was easy to use and follow. Saved time by having to leave the house.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy Great and easy to file, no trouble trying to figure it out
Date published: 2023-04-18
Rated 2 out of 5 by from Poor website Have used Turbotax the past several yrs without a problem. This yr, had difficulty every time I tried to login. Constant errors. My phone was the only device I have that would login which made it so much more difficult to see.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Very easy to do even with a pretty complex tax situation.
Date published: 2023-04-18
Rated 5 out of 5 by from Very easy to understand and very thoroughly items I have been using Turbo Tax for many years. It is a great software for tax returns.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1403
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from HORRIBLE There was the error that we tried to fix which did not fix and there is no explanation on the website of what was the error. When we called, we had to wait for 1.5 hrs and the connection with the rep was so bed till she hung up on us.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is the way It was very easy and easy to understand. I had the confidence that it was done correctly and that there aren't any deductions that are missed. I own a business and it was very easy to do. You do need to take your time and know what you are clicking on and understand it.
Date published: 2023-04-18
Rated 1 out of 5 by from Long time customer of TurboTax Long time customer stops here! I inputted all the information myself with no assistance and my return is a few hundred dollars. I am also unemployed but TurboTax is forcing me to pay $193. Absolutely disgusting I could have brought it to my families accountant for much less. Will no longer be using this service again…
Date published: 2023-04-18
Rated 4 out of 5 by from wish the free version worked I really do like turbo tax but the price is getting costly and the free version doesn't cover state taxes.
Date published: 2023-04-18
Rated 5 out of 5 by from Convenient Found myself scrambling at the last minute, and breezed through with TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from easy to follow it was easy to use and follow. Saved time by having to leave the house.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy Great and easy to file, no trouble trying to figure it out
Date published: 2023-04-18
Rated 2 out of 5 by from Poor website Have used Turbotax the past several yrs without a problem. This yr, had difficulty every time I tried to login. Constant errors. My phone was the only device I have that would login which made it so much more difficult to see.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Very easy to do even with a pretty complex tax situation.
Date published: 2023-04-18
Rated 5 out of 5 by from Very easy to understand and very thoroughly items I have been using Turbo Tax for many years. It is a great software for tax returns.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1403