TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Easy to use Used for the past 5 years, always relatively easy to use.
Date published: 2023-04-17
Rated 1 out of 5 by from Need to add/update features The TurboTax Business is very dated or old now. For whatever reasons, Intuit hasn't updated the software features for years. One particular feature that I think Intuit should do rather urgently: able to download tax forms from brokerages or banks directly, instead of required manually enter the tax forms info to the software. This feature is available in the regular TurboTax software for many years now (may be more than a decade). The TurboTax Business just doesn't have it, despite many requests sent over the years. I am a bit frustrated by this.
Date published: 2023-04-17
Rated 5 out of 5 by from turbotax makes this time of year a breeze great service and knowledge. I will be using this service again.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Service Stephen was knowledgeable, patient, and answered my questions.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Employees are great! I have three houses, a couple of businesses and so much paperwork. Walking me through some of the things I didn't know was very helpful!
Date published: 2023-04-17
Rated 1 out of 5 by from rip off Not happy that I did my full returns that were not complicated at all and at the end you made me go up to the premium and pay $179!!!!! The one form that bumped me was capital loss carry over...this information was transferred from last year no work on any ones part!!!! yet it cost me $179!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing tool! I have been using Turbo Tax to file my taxes for 5+ years now and I just love how easy to use it is.
Date published: 2023-04-17
Rated 5 out of 5 by from first time yay now I know why people charge so much to do taxes that being said it was mostly an easy process and cheaper than most other options next year just like the Terminator il be back.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax works well for me Turbo Tax Works well for me. Some are areas are a bit hard to follow.
Date published: 2023-04-17
Rated 5 out of 5 by from Always my go-to for taxes Always use Turbo Tax. I like that everything transfers over from the previous year.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1398
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Used for the past 5 years, always relatively easy to use.
Date published: 2023-04-17
Rated 1 out of 5 by from Need to add/update features The TurboTax Business is very dated or old now. For whatever reasons, Intuit hasn't updated the software features for years. One particular feature that I think Intuit should do rather urgently: able to download tax forms from brokerages or banks directly, instead of required manually enter the tax forms info to the software. This feature is available in the regular TurboTax software for many years now (may be more than a decade). The TurboTax Business just doesn't have it, despite many requests sent over the years. I am a bit frustrated by this.
Date published: 2023-04-17
Rated 5 out of 5 by from turbotax makes this time of year a breeze great service and knowledge. I will be using this service again.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Service Stephen was knowledgeable, patient, and answered my questions.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Employees are great! I have three houses, a couple of businesses and so much paperwork. Walking me through some of the things I didn't know was very helpful!
Date published: 2023-04-17
Rated 1 out of 5 by from rip off Not happy that I did my full returns that were not complicated at all and at the end you made me go up to the premium and pay $179!!!!! The one form that bumped me was capital loss carry over...this information was transferred from last year no work on any ones part!!!! yet it cost me $179!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing tool! I have been using Turbo Tax to file my taxes for 5+ years now and I just love how easy to use it is.
Date published: 2023-04-17
Rated 5 out of 5 by from first time yay now I know why people charge so much to do taxes that being said it was mostly an easy process and cheaper than most other options next year just like the Terminator il be back.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax works well for me Turbo Tax Works well for me. Some are areas are a bit hard to follow.
Date published: 2023-04-17
Rated 5 out of 5 by from Always my go-to for taxes Always use Turbo Tax. I like that everything transfers over from the previous year.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1398