TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from amazing people with great service and patience. they were helpful and did alot of research to make sure i was able to understand what i was doing and what needed to be done to benefit me most.
Date published: 2023-04-18
Rated 1 out of 5 by from Something has changed with TurboTax this year. Things did not seem to flow in order as it has in years past. I had to search for form numbers to have it pull up where to enter them. I entered a dependent detail for the American Opportunity Credit and it did not ask for my 1098-T for the dependent and lowered my return amount. I deleted the dependent from the education credit screen and started over. The second time it asked for the 1098-T information and increased our return. Too many weird things happening this time around. If it's the same next year, I'm not sure I will continue to use TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Quick, Easy, Effective I've used it for years, and it has never let me down. It is easy to use and the sequence of entering data makes the whole process quick and painless. Plus, it helps you see when you've made a mistake! I am fully confident that TurboTax helps me get the best refund possible!
Date published: 2023-04-18
Rated 1 out of 5 by from Clunky Had to go back and redo sections many times. Information seemed to disappear after clicking continue. Frustrating.
Date published: 2023-04-18
Rated 5 out of 5 by from My taxes were so easy to file! Super straight forward- made the process a breeze!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax rocks Since I have used TurboTax i have been assured my taxes are done correctly and get the maximum refund possible
Date published: 2023-04-18
Rated 1 out of 5 by from horrible experience this time No joy, my complicated situation was overcomplicated by TurboTax. Bummer after so many years. Feel like it was a waste.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbotax was great! Up until my return... I think it was straight forward, helpful, step by step which was good. I had multiple portions to my returns, amendments, credits. I was going to receive a federal and state return that was substantial, then it went to half and not explanatory to why or how to get the full amount back? Have my payment taken out of my return did not cost half of my return.
Date published: 2023-04-18
Rated 5 out of 5 by from Supre Easy Filing! Every year I use TurboTax for the easiest, most accurate filings. Highly recommend!
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax is a Rip-Off I was disappointed with the added cost at the end of filling.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1116
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from amazing people with great service and patience. they were helpful and did alot of research to make sure i was able to understand what i was doing and what needed to be done to benefit me most.
Date published: 2023-04-18
Rated 1 out of 5 by from Something has changed with TurboTax this year. Things did not seem to flow in order as it has in years past. I had to search for form numbers to have it pull up where to enter them. I entered a dependent detail for the American Opportunity Credit and it did not ask for my 1098-T for the dependent and lowered my return amount. I deleted the dependent from the education credit screen and started over. The second time it asked for the 1098-T information and increased our return. Too many weird things happening this time around. If it's the same next year, I'm not sure I will continue to use TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Quick, Easy, Effective I've used it for years, and it has never let me down. It is easy to use and the sequence of entering data makes the whole process quick and painless. Plus, it helps you see when you've made a mistake! I am fully confident that TurboTax helps me get the best refund possible!
Date published: 2023-04-18
Rated 1 out of 5 by from Clunky Had to go back and redo sections many times. Information seemed to disappear after clicking continue. Frustrating.
Date published: 2023-04-18
Rated 5 out of 5 by from My taxes were so easy to file! Super straight forward- made the process a breeze!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax rocks Since I have used TurboTax i have been assured my taxes are done correctly and get the maximum refund possible
Date published: 2023-04-18
Rated 1 out of 5 by from horrible experience this time No joy, my complicated situation was overcomplicated by TurboTax. Bummer after so many years. Feel like it was a waste.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbotax was great! Up until my return... I think it was straight forward, helpful, step by step which was good. I had multiple portions to my returns, amendments, credits. I was going to receive a federal and state return that was substantial, then it went to half and not explanatory to why or how to get the full amount back? Have my payment taken out of my return did not cost half of my return.
Date published: 2023-04-18
Rated 5 out of 5 by from Supre Easy Filing! Every year I use TurboTax for the easiest, most accurate filings. Highly recommend!
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax is a Rip-Off I was disappointed with the added cost at the end of filling.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1116