TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Could not do it without Turbo Tax Turbo Tax helped me through all the complexities and items that have to be addressed when filing my tax returns
Date published: 2021-05-15
Rated 4 out of 5 by from tttt good good good good good good good good good good good
Date published: 2021-05-15
Rated 5 out of 5 by from turbo tax this is my 7th year using turbo tax. quick and easy. the chat line is a great tool. will use them again next year.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is easy to use. Wonderful!! Easy to use and I love it. I had no problems. I love the feature of the offer to transfer my information from the previous year which saves me a lot of time. The walk through each section is great.
Date published: 2021-05-15
Rated 4 out of 5 by from TurboTax is very good, but "bugs" do exist Last year I had no problem with TurboTax. This year I discovered a "bug" users should know about - if you refinanced your home mortgage, you will get more than one 1098 form, one from each lender. If you enter multiple lenders and their respective 1098 interest paid amounts, TurboTax sums up the interest paid correctly, but it INCORRECTLY assumes you have multiple mortgages and this can cause you to go over the $750k loan amount dictated by the Feds, causing TurboTax to reduce your mortgage interest - WHICH IS INCORRECT. Only by carefully reviewing the detailed forms did I discover this. I called the TurboTax help line, and the help person picked up on this error right away and helped me perform a workaround to correct the problem. The TurboTax help person was EXCELLENT, knowledgeable, and VERY helpful. Can't say enough about how great the help person was. So all in all, it worked out OK. One feature I'd like to see TurboTax add is a little more insight into what calculations TurboTax is making in the background, i.e., how it arrives at the numbers. If such background info had been front and center, I would have seen the above error being made. So more "detail" might bore some folks, but for others of us it would be appreciated.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is awesome!! She fixed an error on return by looking at my screen to findit
Date published: 2021-05-15
Rated 2 out of 5 by from Turbo Tax still mostly sucks I always have to put in workarounds. Also, becare to read the menus carefully as there are typos. Every year I say I won't use it again. But alas, here I am on May 15, 2021. I just paid TT $60 for my $33 refund.
Date published: 2021-05-15
Rated 5 out of 5 by from GREAT SERVICE VERY INCLUSIVE AND THOROUGH i FEEL CONFIDENT WITH THE PROCEDURE
Date published: 2021-05-15
Rated 5 out of 5 by from Alot of information at each step Great layout and useful information for every step it took to get to the final forms on pdf.
Date published: 2021-05-15
Rated 4 out of 5 by from Hidden State Return Fee? I opted to use Turbo Tax for my state return, solely because the Turbo Tax program told me I would be able to file one state return for free. Upon filing my forms, I was charged $25 for the state return. Did I miss a fine print exclusion?
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 977
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Could not do it without Turbo Tax Turbo Tax helped me through all the complexities and items that have to be addressed when filing my tax returns
Date published: 2021-05-15
Rated 4 out of 5 by from tttt good good good good good good good good good good good
Date published: 2021-05-15
Rated 5 out of 5 by from turbo tax this is my 7th year using turbo tax. quick and easy. the chat line is a great tool. will use them again next year.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is easy to use. Wonderful!! Easy to use and I love it. I had no problems. I love the feature of the offer to transfer my information from the previous year which saves me a lot of time. The walk through each section is great.
Date published: 2021-05-15
Rated 4 out of 5 by from TurboTax is very good, but "bugs" do exist Last year I had no problem with TurboTax. This year I discovered a "bug" users should know about - if you refinanced your home mortgage, you will get more than one 1098 form, one from each lender. If you enter multiple lenders and their respective 1098 interest paid amounts, TurboTax sums up the interest paid correctly, but it INCORRECTLY assumes you have multiple mortgages and this can cause you to go over the $750k loan amount dictated by the Feds, causing TurboTax to reduce your mortgage interest - WHICH IS INCORRECT. Only by carefully reviewing the detailed forms did I discover this. I called the TurboTax help line, and the help person picked up on this error right away and helped me perform a workaround to correct the problem. The TurboTax help person was EXCELLENT, knowledgeable, and VERY helpful. Can't say enough about how great the help person was. So all in all, it worked out OK. One feature I'd like to see TurboTax add is a little more insight into what calculations TurboTax is making in the background, i.e., how it arrives at the numbers. If such background info had been front and center, I would have seen the above error being made. So more "detail" might bore some folks, but for others of us it would be appreciated.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is awesome!! She fixed an error on return by looking at my screen to findit
Date published: 2021-05-15
Rated 2 out of 5 by from Turbo Tax still mostly sucks I always have to put in workarounds. Also, becare to read the menus carefully as there are typos. Every year I say I won't use it again. But alas, here I am on May 15, 2021. I just paid TT $60 for my $33 refund.
Date published: 2021-05-15
Rated 5 out of 5 by from GREAT SERVICE VERY INCLUSIVE AND THOROUGH i FEEL CONFIDENT WITH THE PROCEDURE
Date published: 2021-05-15
Rated 5 out of 5 by from Alot of information at each step Great layout and useful information for every step it took to get to the final forms on pdf.
Date published: 2021-05-15
Rated 4 out of 5 by from Hidden State Return Fee? I opted to use Turbo Tax for my state return, solely because the Turbo Tax program told me I would be able to file one state return for free. Upon filing my forms, I was charged $25 for the state return. Did I miss a fine print exclusion?
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 977