TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Makes Tax Preparation manageable We have used Turbo Tax for years. Love the app. It saves us tons of tax misery.
Date published: 2021-05-15
Rated 3 out of 5 by from Fumble at the One Yard Line Overall, Turbo Tax is easy to use, after so many years. This year, there was a flaw in the system. It would not allow me to transmit my state and federal returns electronically. I received an error message saying I had the wrong social security number for the Head of Household. I called Customer Support and was helped by a lovely woman named Tracy. She did her best to help me, but confirmed there is a flaw in the system. Now, I have to mail both returns and will be delayed in receiving my refunds.
Date published: 2021-05-15
Rated 4 out of 5 by from Fairly easy to use. I've been using Turbo tax for a number of years and have had good success with it.
Date published: 2021-05-15
Rated 4 out of 5 by from TurboTax has performed well... except this year My Federal return was rejected by the IRS due to a mis-match on my wife's birthdate (I probably typed it incorrectly). I had run the TT accuracy check before submitting my return, and it reported no errors. I don't understand why the accuracy check would not have found such a simple error.
Date published: 2021-05-15
Rated 5 out of 5 by from Another successful tax filing! Another successful tax filing! I love the way Turbo Tax takes me through all of my tax requirements.
Date published: 2021-05-15
Rated 5 out of 5 by from AWESOME!!! Like the way it offers options to either walk me through step by step each section and options to save and come back later to where I left off.
Date published: 2021-05-15
Rated 2 out of 5 by from Turbo Tax is confusing and not user friendly I was very confused when I tried to enter my loss carryforwards. I couldn't "fix" a couple of things and the explanation was not good enough for me to figure out how to "fix" it
Date published: 2021-05-15
Rated 3 out of 5 by from Included state filing charged again twice $25x2 One state filing was included with my initial purchase. At the time of filing, I have to pay $25 then a message pops up that the payment didn't go through. It charged again second time. I had confirmation emails and texts from my credit card. Now I have to fight to dispute the charges. Waste of my time.
Date published: 2021-05-15
Rated 5 out of 5 by from Easy This is the second or third time I used Turbo Tax. Strait forward software. It took less than 1 hour.
Date published: 2021-05-15
Rated 5 out of 5 by from turbotax helpful Had some questions and the que didn't help much, tried to find tax forms to enter but was unable to locate until my son helped me. Still great way to file taxes. thank you
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 960
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Makes Tax Preparation manageable We have used Turbo Tax for years. Love the app. It saves us tons of tax misery.
Date published: 2021-05-15
Rated 3 out of 5 by from Fumble at the One Yard Line Overall, Turbo Tax is easy to use, after so many years. This year, there was a flaw in the system. It would not allow me to transmit my state and federal returns electronically. I received an error message saying I had the wrong social security number for the Head of Household. I called Customer Support and was helped by a lovely woman named Tracy. She did her best to help me, but confirmed there is a flaw in the system. Now, I have to mail both returns and will be delayed in receiving my refunds.
Date published: 2021-05-15
Rated 4 out of 5 by from Fairly easy to use. I've been using Turbo tax for a number of years and have had good success with it.
Date published: 2021-05-15
Rated 4 out of 5 by from TurboTax has performed well... except this year My Federal return was rejected by the IRS due to a mis-match on my wife's birthdate (I probably typed it incorrectly). I had run the TT accuracy check before submitting my return, and it reported no errors. I don't understand why the accuracy check would not have found such a simple error.
Date published: 2021-05-15
Rated 5 out of 5 by from Another successful tax filing! Another successful tax filing! I love the way Turbo Tax takes me through all of my tax requirements.
Date published: 2021-05-15
Rated 5 out of 5 by from AWESOME!!! Like the way it offers options to either walk me through step by step each section and options to save and come back later to where I left off.
Date published: 2021-05-15
Rated 2 out of 5 by from Turbo Tax is confusing and not user friendly I was very confused when I tried to enter my loss carryforwards. I couldn't "fix" a couple of things and the explanation was not good enough for me to figure out how to "fix" it
Date published: 2021-05-15
Rated 3 out of 5 by from Included state filing charged again twice $25x2 One state filing was included with my initial purchase. At the time of filing, I have to pay $25 then a message pops up that the payment didn't go through. It charged again second time. I had confirmation emails and texts from my credit card. Now I have to fight to dispute the charges. Waste of my time.
Date published: 2021-05-15
Rated 5 out of 5 by from Easy This is the second or third time I used Turbo Tax. Strait forward software. It took less than 1 hour.
Date published: 2021-05-15
Rated 5 out of 5 by from turbotax helpful Had some questions and the que didn't help much, tried to find tax forms to enter but was unable to locate until my son helped me. Still great way to file taxes. thank you
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 960