TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from This was Awesome Turbo Tax made filing my taxes a breeze and I will be back next year
Date published: 2021-05-16
Rated 3 out of 5 by from Complicated this year for the basic package Did not allow recovery rebate credit for COVID-19 first economic impact payment. Received first reduced impact payment due to income check was lost and per IRS conversation would be allowed to claim amount as a recovery rebate credit. TT would not allow this.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Awesome,..Excellent Service!!!!! My experience with turbotax has been excellent, a highly professional service, with 5-star online help, the executive who attended me by the name of Michell, was very kind and professional and helped me in an extraordinary way. Thank you very much
Date published: 2021-05-16
Rated 5 out of 5 by from Turbotax Review Great experience, easy to use and very informative
Date published: 2021-05-16
Rated 3 out of 5 by from er-uh-why The help tabs are not great and the internal sales pitch and cheerleader in the program is tedious but it gets the job done. The repeat access to on-line documents is pretty good. The government should give us this kind of tax software for free and put companies like this out of business but I won't hold my breath. Until then, I guess Turbotax is worth what we pay.
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax for 2020 Returns I've been using Turbo Tax for year, and this year I found it difficult to navigate to various areas and questions.
Date published: 2021-05-16
Rated 1 out of 5 by from Longtime user sorely disappointed My experience with TurboTax was awful this year, and leaves me with worries that something still isn't correct. I needed to print and go over everything -- even calculating social security taxable income by hand because the software had so many failures. Despite a couple different calls to your support team, we couldn't get the software to operate correctly. Advancing through the step-by-step it would keep going to a blank screen with no way to get the information needed. I've seen a number of complaints similar to this online, and I must admit, if you cannot get this corrected, I'll be buying different software next year. At the very least, you need to apologize formally to your customers. You should also consider giving them sort sort of credit for what they paid, but at least agree to cover any expenses incurred due to problems with the software. (And yes, from the calls and support responses, it's clear you are aware of the problems. I just kept hoping you'd have them corrected before the season ended and the latest update would correct it, but it never did.
Date published: 2021-05-16
Rated 2 out of 5 by from Costs too much to file It’s ridiculous how much it costs to file your own taxes on TurboTax. I will look into a less expensive option next year.
Date published: 2021-05-16
Rated 5 out of 5 by from Helpful Turbo tax is a helpful platform for me to do my taxes. Their experts were helpful.
Date published: 2021-05-16
Rated 5 out of 5 by from fast and easy fast and quick easy to understand questions. guides to help if you get confused. free is the best part.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 943
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from This was Awesome Turbo Tax made filing my taxes a breeze and I will be back next year
Date published: 2021-05-16
Rated 3 out of 5 by from Complicated this year for the basic package Did not allow recovery rebate credit for COVID-19 first economic impact payment. Received first reduced impact payment due to income check was lost and per IRS conversation would be allowed to claim amount as a recovery rebate credit. TT would not allow this.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Awesome,..Excellent Service!!!!! My experience with turbotax has been excellent, a highly professional service, with 5-star online help, the executive who attended me by the name of Michell, was very kind and professional and helped me in an extraordinary way. Thank you very much
Date published: 2021-05-16
Rated 5 out of 5 by from Turbotax Review Great experience, easy to use and very informative
Date published: 2021-05-16
Rated 3 out of 5 by from er-uh-why The help tabs are not great and the internal sales pitch and cheerleader in the program is tedious but it gets the job done. The repeat access to on-line documents is pretty good. The government should give us this kind of tax software for free and put companies like this out of business but I won't hold my breath. Until then, I guess Turbotax is worth what we pay.
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax for 2020 Returns I've been using Turbo Tax for year, and this year I found it difficult to navigate to various areas and questions.
Date published: 2021-05-16
Rated 1 out of 5 by from Longtime user sorely disappointed My experience with TurboTax was awful this year, and leaves me with worries that something still isn't correct. I needed to print and go over everything -- even calculating social security taxable income by hand because the software had so many failures. Despite a couple different calls to your support team, we couldn't get the software to operate correctly. Advancing through the step-by-step it would keep going to a blank screen with no way to get the information needed. I've seen a number of complaints similar to this online, and I must admit, if you cannot get this corrected, I'll be buying different software next year. At the very least, you need to apologize formally to your customers. You should also consider giving them sort sort of credit for what they paid, but at least agree to cover any expenses incurred due to problems with the software. (And yes, from the calls and support responses, it's clear you are aware of the problems. I just kept hoping you'd have them corrected before the season ended and the latest update would correct it, but it never did.
Date published: 2021-05-16
Rated 2 out of 5 by from Costs too much to file It’s ridiculous how much it costs to file your own taxes on TurboTax. I will look into a less expensive option next year.
Date published: 2021-05-16
Rated 5 out of 5 by from Helpful Turbo tax is a helpful platform for me to do my taxes. Their experts were helpful.
Date published: 2021-05-16
Rated 5 out of 5 by from fast and easy fast and quick easy to understand questions. guides to help if you get confused. free is the best part.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 943