TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I love Turbo Tax!! I've been using Turbo Tax for the last 10 years. It's my go-to without a doubt.
Date published: 2023-05-16
Rated 1 out of 5 by from No E-file 2021 despite product marketing as such In April 2023, I purchased 2021 TurboTax Download software for late submission of my FY2021 taxes (due in April 2022) considering TurboTax website markets (still to this day) the 2021 Download software as allowing E-file--so I took a chance of trying TurboTax for the first time instead of going to a professional to handle a late submission. After downloading and installing the software, painstakingly completing the tax return, and attempting to file, at the very last step before e-file submission, an error message prevented me from filing, suggested my software was not up to date and required upgrade. (I had downloaded from TT website the previous day, why wouldn't an upgraded product be made available for download, as I can't be the only person submitting taxes for the previous year). I spent 30 minutes on the phone with customer support who assured me I could e-file if I upgraded the software, thus I installed the upgrade, but had to manually re-enter my entire tax return data fresh from the start, yet still received the same error message when I attempted to file. Eventually I had to print out the document, send it certified from the post office, and the IRS website still hasn't acknowledged receipt two weeks after certified mail shows it was delivered. Meanwhile my 2022 tax return was subsequently e-filed via TurboTax Online and accepted by the IRS on the same day. However, because I had to purchase TurboTax Download for 2021 and used TurboTax Online product for 2022, my account does not reflect both tax returns because of the separate platforms used. This is why using an accountant is worth the extra money. Granted I'm culpable for late filing (I was in the hospital last year) but I never owe money, I am due a refund, and TurboTax shouldn't continue to advertise products as E-file when they are not--as I wanted the added assurance of avoiding mailing anything which incurs a less transparent IRS acceptance process. I would've hired a tax professional given the time, effort, and extra expense involved.
Date published: 2023-05-16
Rated 5 out of 5 by from Turbo Tax is awesome! All the live agents are helpful and very patient! They would walk you through any problem you might face.
Date published: 2023-05-16
Rated 4 out of 5 by from better than HR block Good program, but a little difficult to navigate to double check info
Date published: 2023-05-16
Rated 4 out of 5 by from Easy to use Turbo tax was easy to use. Only thing I did not like was the constant in your face "ad" to upgrade to a higher service.
Date published: 2023-05-16
Rated 3 out of 5 by from TurboTax was ok but had difficulty asking question TurboTax is a great online service. Except when your stuck or have a question. It's very difficult to get someone to help you fix any problems that may occur. Even when you have paid for the service. People should be available to help.
Date published: 2023-05-16
Rated 5 out of 5 by from Melissa Melissa was absolutely amazing and made this process so seamless! Wonderful experience!
Date published: 2023-05-16
Rated 5 out of 5 by from AMAZING HELP FROM MICHELLE She helped me so much so thoroughly and made it very easy for me
Date published: 2023-05-16
Rated 5 out of 5 by from TurboTax is QUICK and EASY! I like how Turbo Tax has all my previous records, it makes it quick and easy each year to file. Also, customer service has always been on point. 10/10 highly recommend.
Date published: 2023-05-16
Rated 5 out of 5 by from TurboTax is FAST, EASY, CONVENIENT! It has been a pleasure having TurboTax help me with my taxes for the past 8 years!!
Date published: 2023-05-16
All TurboTax® Offerings Reviews - Page 94
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love Turbo Tax!! I've been using Turbo Tax for the last 10 years. It's my go-to without a doubt.
Date published: 2023-05-16
Rated 1 out of 5 by from No E-file 2021 despite product marketing as such In April 2023, I purchased 2021 TurboTax Download software for late submission of my FY2021 taxes (due in April 2022) considering TurboTax website markets (still to this day) the 2021 Download software as allowing E-file--so I took a chance of trying TurboTax for the first time instead of going to a professional to handle a late submission. After downloading and installing the software, painstakingly completing the tax return, and attempting to file, at the very last step before e-file submission, an error message prevented me from filing, suggested my software was not up to date and required upgrade. (I had downloaded from TT website the previous day, why wouldn't an upgraded product be made available for download, as I can't be the only person submitting taxes for the previous year). I spent 30 minutes on the phone with customer support who assured me I could e-file if I upgraded the software, thus I installed the upgrade, but had to manually re-enter my entire tax return data fresh from the start, yet still received the same error message when I attempted to file. Eventually I had to print out the document, send it certified from the post office, and the IRS website still hasn't acknowledged receipt two weeks after certified mail shows it was delivered. Meanwhile my 2022 tax return was subsequently e-filed via TurboTax Online and accepted by the IRS on the same day. However, because I had to purchase TurboTax Download for 2021 and used TurboTax Online product for 2022, my account does not reflect both tax returns because of the separate platforms used. This is why using an accountant is worth the extra money. Granted I'm culpable for late filing (I was in the hospital last year) but I never owe money, I am due a refund, and TurboTax shouldn't continue to advertise products as E-file when they are not--as I wanted the added assurance of avoiding mailing anything which incurs a less transparent IRS acceptance process. I would've hired a tax professional given the time, effort, and extra expense involved.
Date published: 2023-05-16
Rated 5 out of 5 by from Turbo Tax is awesome! All the live agents are helpful and very patient! They would walk you through any problem you might face.
Date published: 2023-05-16
Rated 4 out of 5 by from better than HR block Good program, but a little difficult to navigate to double check info
Date published: 2023-05-16
Rated 4 out of 5 by from Easy to use Turbo tax was easy to use. Only thing I did not like was the constant in your face "ad" to upgrade to a higher service.
Date published: 2023-05-16
Rated 3 out of 5 by from TurboTax was ok but had difficulty asking question TurboTax is a great online service. Except when your stuck or have a question. It's very difficult to get someone to help you fix any problems that may occur. Even when you have paid for the service. People should be available to help.
Date published: 2023-05-16
Rated 5 out of 5 by from Melissa Melissa was absolutely amazing and made this process so seamless! Wonderful experience!
Date published: 2023-05-16
Rated 5 out of 5 by from AMAZING HELP FROM MICHELLE She helped me so much so thoroughly and made it very easy for me
Date published: 2023-05-16
Rated 5 out of 5 by from TurboTax is QUICK and EASY! I like how Turbo Tax has all my previous records, it makes it quick and easy each year to file. Also, customer service has always been on point. 10/10 highly recommend.
Date published: 2023-05-16
Rated 5 out of 5 by from TurboTax is FAST, EASY, CONVENIENT! It has been a pleasure having TurboTax help me with my taxes for the past 8 years!!
Date published: 2023-05-16
All TurboTax® Offerings Reviews - Page 94