TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from not user friendly anymore the loading is getting more and more un user friendly i have used for many many years and not a simple thing anymore try to make user friendly too vague you have to be guessing what to do next
Date published: 2021-05-17
Rated 1 out of 5 by from Charged me 150 bucks for extra products I had the awesome opportunity to pay 150 extra dollars this year because I invested in the stock market. Had I known I would pay more money to file than I had earned on stocks, I wouldn't have bothered. I think I'll switch to using different software in the future.
Date published: 2021-05-17
Rated 3 out of 5 by from Fair Beware. Some sections would skip to the next group, forcing one to return to individual areas or choose visit all.
Date published: 2021-05-17
Rated 5 out of 5 by from EXCELLENT EXPERIENCE! I have been filling with Turbo Tax for the last few years. It has always been a pleasurable experience.
Date published: 2021-05-17
Rated 1 out of 5 by from TurboTax should be named TroubleTax Things seemed good until it was time to file. Then TT software and I went around and around over some tiny complaint which it wouldn't allow me to fix. Help was useless. Asked for on line help: after 1/2 hour a robot called and simply said: "we can't help you, "<click>". When I did get a live person, we got disconnected and there was no way to return. Overall you left me feeling shaky, uncertain. So, the bug wouldn't allow me to e-file, so I gave up and printed the thing. Then just after printing, a menu offered to e-file anyway and it (ostensibly) worked. Even this Review form has a bug: no scrolling allowed!
Date published: 2021-05-17
Rated 5 out of 5 by from Great experience Made a complicated process fairly simple & intuitive.
Date published: 2021-05-17
Rated 5 out of 5 by from great!! very user friendly. happy with the look and steps to follow
Date published: 2021-05-17
Rated 4 out of 5 by from I recommend Turbo Tax to everyone So easy to use and intuitive. Paulette was patient and funny. Thanks!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is easier to understand I have used Turbo Tax for about 10 years. I truly understood it this year(2019). I noticed some changes had been made making it a lot easier to understand what was happening. I switched from a PC to a Mac, I could not figure out how tho transfer my prior taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software I Have been using Turbo Tax for the pass 7 years It Gets easier to use each time
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 837
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from not user friendly anymore the loading is getting more and more un user friendly i have used for many many years and not a simple thing anymore try to make user friendly too vague you have to be guessing what to do next
Date published: 2021-05-17
Rated 1 out of 5 by from Charged me 150 bucks for extra products I had the awesome opportunity to pay 150 extra dollars this year because I invested in the stock market. Had I known I would pay more money to file than I had earned on stocks, I wouldn't have bothered. I think I'll switch to using different software in the future.
Date published: 2021-05-17
Rated 3 out of 5 by from Fair Beware. Some sections would skip to the next group, forcing one to return to individual areas or choose visit all.
Date published: 2021-05-17
Rated 5 out of 5 by from EXCELLENT EXPERIENCE! I have been filling with Turbo Tax for the last few years. It has always been a pleasurable experience.
Date published: 2021-05-17
Rated 1 out of 5 by from TurboTax should be named TroubleTax Things seemed good until it was time to file. Then TT software and I went around and around over some tiny complaint which it wouldn't allow me to fix. Help was useless. Asked for on line help: after 1/2 hour a robot called and simply said: "we can't help you, "<click>". When I did get a live person, we got disconnected and there was no way to return. Overall you left me feeling shaky, uncertain. So, the bug wouldn't allow me to e-file, so I gave up and printed the thing. Then just after printing, a menu offered to e-file anyway and it (ostensibly) worked. Even this Review form has a bug: no scrolling allowed!
Date published: 2021-05-17
Rated 5 out of 5 by from Great experience Made a complicated process fairly simple & intuitive.
Date published: 2021-05-17
Rated 5 out of 5 by from great!! very user friendly. happy with the look and steps to follow
Date published: 2021-05-17
Rated 4 out of 5 by from I recommend Turbo Tax to everyone So easy to use and intuitive. Paulette was patient and funny. Thanks!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is easier to understand I have used Turbo Tax for about 10 years. I truly understood it this year(2019). I noticed some changes had been made making it a lot easier to understand what was happening. I switched from a PC to a Mac, I could not figure out how tho transfer my prior taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software I Have been using Turbo Tax for the pass 7 years It Gets easier to use each time
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 837