TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from Issue when saving to External Hard Drive I purchased the CD version of Deluxe Turbo Tax from Costco. I completed both my Federal and Arizona taxes and getting ready to e-file both. I saved off a copy to the PC Hard Drive and then saved off a version from Turbo Tax app to an external Hard Drive (vs just copying the file). The Turbo Tax app closed and I could not re-open it from the PC. I called into Intuit for help and it was suggested that I uninstall and reinstall the app. I tried that, but somehow the app was trying to locate some time of config file on the external hard drive. After hours of fighting it, I decided to load Turbo tax on another PC, but this PC did not have a CD drive. So I tried to download off of the Intuit Turbo Tax site using the CD license. Well that was not allowed, so I had to call Intuit again. This time the wait was about an hour. The lady on the other end was gracious and pleasant and e-mailed me a form to process for a refund and then billed me for the download version. Had some other issues as Turbo Tax app did not recognize my 2020 file and when I tried to pull up the 2019 file that I also saved to the external hard drive at the same time, for some reason, I noticed they were both saved as a MS Edge pdf and not Adobe pdf, Turbo Tax was only able to pull about half of the data into the 2020 app. Finally after midnight I was able to re-enter the data and was able to e-file.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is most complete Turbo Tax is the most complete tax assistant I've used. I've prepared my own taxes all my life with 1 year exception. That CPA used a computer and a tax question CD in 1989 and I had to search and find all the paperwork and bring that to the CPA. Since then I've bought a computer tax help disc every year, I've used several different companies and twice had to purchase TurboTax also after buying another brand. Turbo Tax walks you right trough your taxes without anxiety or undo frustration. TurboTax does not expect you to be a CPA. It's all in simple step by step questions. You can Review or look up terms or instructions right during the program at any time. If you made a mistake it is easy to go to that area and review and get IRS instruction and TurboTax explanation with examples. And I can get assistance from TurboTax at any time if I still can't figure it out.
Date published: 2021-05-17
Rated 5 out of 5 by from Much easier than expected Was much easier than expected. Good pop up for info and detailed. Would have liked a pre list of items and paperwork needed for filing. To avoid searching for extra documents during the file process.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy Took less time than I anticipated. Less stress too.
Date published: 2021-05-17
Rated 4 out of 5 by from good like always but too many fees I felt this time that the processing fees where excessive this time
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is easy and accurate Had a question about payments and the question was answered quickly and told me what I needed to know
Date published: 2021-05-17
Rated 1 out of 5 by from Intuit has as many bugs as we have issues using it Really Intuit needs to address the bugs in their software. Yes, the Tax Act changes a few years ago complicated much for us. It doesn't help that Turbo Tax is even more confused. Bad enough last year, and worse this year!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Rocks I decided to use Turbo Tax because I needed more help preparing my returns this year. The experience was amazing. I couldn't have had an easier and faster time using the program. What a relief it was not to have to spend hours doing my taxes. I will definitely use Turbo Tax from now on and recommend it extremely highly.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax was Awesome It was great and straight forth. This web-site is very helpful. Thanks
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy process. I like how there were always further clarifications when unsure of my selections.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 824
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Issue when saving to External Hard Drive I purchased the CD version of Deluxe Turbo Tax from Costco. I completed both my Federal and Arizona taxes and getting ready to e-file both. I saved off a copy to the PC Hard Drive and then saved off a version from Turbo Tax app to an external Hard Drive (vs just copying the file). The Turbo Tax app closed and I could not re-open it from the PC. I called into Intuit for help and it was suggested that I uninstall and reinstall the app. I tried that, but somehow the app was trying to locate some time of config file on the external hard drive. After hours of fighting it, I decided to load Turbo tax on another PC, but this PC did not have a CD drive. So I tried to download off of the Intuit Turbo Tax site using the CD license. Well that was not allowed, so I had to call Intuit again. This time the wait was about an hour. The lady on the other end was gracious and pleasant and e-mailed me a form to process for a refund and then billed me for the download version. Had some other issues as Turbo Tax app did not recognize my 2020 file and when I tried to pull up the 2019 file that I also saved to the external hard drive at the same time, for some reason, I noticed they were both saved as a MS Edge pdf and not Adobe pdf, Turbo Tax was only able to pull about half of the data into the 2020 app. Finally after midnight I was able to re-enter the data and was able to e-file.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is most complete Turbo Tax is the most complete tax assistant I've used. I've prepared my own taxes all my life with 1 year exception. That CPA used a computer and a tax question CD in 1989 and I had to search and find all the paperwork and bring that to the CPA. Since then I've bought a computer tax help disc every year, I've used several different companies and twice had to purchase TurboTax also after buying another brand. Turbo Tax walks you right trough your taxes without anxiety or undo frustration. TurboTax does not expect you to be a CPA. It's all in simple step by step questions. You can Review or look up terms or instructions right during the program at any time. If you made a mistake it is easy to go to that area and review and get IRS instruction and TurboTax explanation with examples. And I can get assistance from TurboTax at any time if I still can't figure it out.
Date published: 2021-05-17
Rated 5 out of 5 by from Much easier than expected Was much easier than expected. Good pop up for info and detailed. Would have liked a pre list of items and paperwork needed for filing. To avoid searching for extra documents during the file process.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy Took less time than I anticipated. Less stress too.
Date published: 2021-05-17
Rated 4 out of 5 by from good like always but too many fees I felt this time that the processing fees where excessive this time
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is easy and accurate Had a question about payments and the question was answered quickly and told me what I needed to know
Date published: 2021-05-17
Rated 1 out of 5 by from Intuit has as many bugs as we have issues using it Really Intuit needs to address the bugs in their software. Yes, the Tax Act changes a few years ago complicated much for us. It doesn't help that Turbo Tax is even more confused. Bad enough last year, and worse this year!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Rocks I decided to use Turbo Tax because I needed more help preparing my returns this year. The experience was amazing. I couldn't have had an easier and faster time using the program. What a relief it was not to have to spend hours doing my taxes. I will definitely use Turbo Tax from now on and recommend it extremely highly.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax was Awesome It was great and straight forth. This web-site is very helpful. Thanks
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy process. I like how there were always further clarifications when unsure of my selections.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 824