TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Turbo Tax is Handy Tool I have used Turbo Tax for several years. This year my investments were a little more complicated than past years. Turbo Tax downloaded the report from my investment firm saving me from having to hire a tax accountant. What turned out to be more complicated was submitting my return by e-file. When Turbo Tax directed you to set a PIN, it turns out that they should have told you to insert the PIN you used on your 2019 return.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use The cost was reasonable & was easy to use. I'll use it again next year.
Date published: 2021-05-17
Rated 5 out of 5 by from wonderful experience. So easy, even I can do it. It only took a few minutes.
Date published: 2021-05-17
Rated 3 out of 5 by from the person was very helpful they did help, but i did not like the fact that my taxes were rejected because the tax person did not let me put my AGI from 2019 tax papers. this made my taxes for 2020 rejected
Date published: 2021-05-17
Rated 5 out of 5 by from Like Turbo Tax It was very easy to use/navigate Turbo Tax doing my taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo is easy! Turbo tax is easy to complete. I love that I can file my taxes with just a few forms from the comfort of my home. It guides you through every step.
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax Problems I have been using TT for 20+ years, and this year it gave me nothing but problems. First, it took me 2 hrs to get it loaded on my laptop & I this was using both the CD and online downloading. I finally got it to load via the CD and I don't even know what I did! I then had problems with the new section, where I did not receive my 2nd stimulus money. It took me 4 tries to get this section right. I was going to e:mail this year, but it was rejected FOUR times! My return was correct per TT. It had to do with my personal info verification for e:filing. I entered the correct AGI three times, verifying with my 2019 tax return. After 4 times, I gave up and decided I will just mail in my tax return! I was discussing this problem with a friend, and she had the exact same thing happen to her!! She is another long term user of TT. What "gives" Turbo Tax??? After all of these problems, this is the last time I will purchase Turbo Tax Deluxe! My friend feels the same way as I do. You have lost two long term TT users and purchasers. I am going with an in person tax specialist in the future. It will be worth it not to have these same frustrations again!!!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Tax Turbo Great Tool The Tax Turbo is very easy to use, I like this tool to file my tax return
Date published: 2021-05-17
Rated 5 out of 5 by from turbo was great it was very useful instead of paying all that money
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome Product Even the most Complex returns are made easy and one can learn a lot from their Informative Help
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 769
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax is Handy Tool I have used Turbo Tax for several years. This year my investments were a little more complicated than past years. Turbo Tax downloaded the report from my investment firm saving me from having to hire a tax accountant. What turned out to be more complicated was submitting my return by e-file. When Turbo Tax directed you to set a PIN, it turns out that they should have told you to insert the PIN you used on your 2019 return.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use The cost was reasonable & was easy to use. I'll use it again next year.
Date published: 2021-05-17
Rated 5 out of 5 by from wonderful experience. So easy, even I can do it. It only took a few minutes.
Date published: 2021-05-17
Rated 3 out of 5 by from the person was very helpful they did help, but i did not like the fact that my taxes were rejected because the tax person did not let me put my AGI from 2019 tax papers. this made my taxes for 2020 rejected
Date published: 2021-05-17
Rated 5 out of 5 by from Like Turbo Tax It was very easy to use/navigate Turbo Tax doing my taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo is easy! Turbo tax is easy to complete. I love that I can file my taxes with just a few forms from the comfort of my home. It guides you through every step.
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax Problems I have been using TT for 20+ years, and this year it gave me nothing but problems. First, it took me 2 hrs to get it loaded on my laptop & I this was using both the CD and online downloading. I finally got it to load via the CD and I don't even know what I did! I then had problems with the new section, where I did not receive my 2nd stimulus money. It took me 4 tries to get this section right. I was going to e:mail this year, but it was rejected FOUR times! My return was correct per TT. It had to do with my personal info verification for e:filing. I entered the correct AGI three times, verifying with my 2019 tax return. After 4 times, I gave up and decided I will just mail in my tax return! I was discussing this problem with a friend, and she had the exact same thing happen to her!! She is another long term user of TT. What "gives" Turbo Tax??? After all of these problems, this is the last time I will purchase Turbo Tax Deluxe! My friend feels the same way as I do. You have lost two long term TT users and purchasers. I am going with an in person tax specialist in the future. It will be worth it not to have these same frustrations again!!!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Tax Turbo Great Tool The Tax Turbo is very easy to use, I like this tool to file my tax return
Date published: 2021-05-17
Rated 5 out of 5 by from turbo was great it was very useful instead of paying all that money
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome Product Even the most Complex returns are made easy and one can learn a lot from their Informative Help
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 769