TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Another Year of Taxes Completed Turbo Tax on line or software is the easiest most stress free way to complete your taxes. I have been using the program for over 10 years and find it easy to use, quick and allows me to get the most of my tax return!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Experience With TurboTax TurboTax was excellent and easy to use. The expert help from TurboTax Live experts was timely and useful to help answer the questions I had.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is so easy to use! I love using Turbo Tax because it is so easy to use. the ease of step by step is priceless!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use, fast and fun! I use Turbo Tax every year for my tax return!
Date published: 2023-04-18
Rated 5 out of 5 by from If the refund is real we are going to be ECSTATIC So easy – it told me 4-hours, it took 30-minutes. Loved the win mentality.
Date published: 2023-04-18
Rated 4 out of 5 by from turbotax The process was simple and easy to process. will use again
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax I have used Turbo Tax for the past 3 years, super easy to follow dun in 1 hour and 20 minutes
Date published: 2023-04-18
Rated 5 out of 5 by from Fantastically easy! Turbotax is incredible! I had 0 struggles during the process of filing.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Way Better than I Expected I engaged with a goodly number of wonderful experts who answered all my questions and got me through to the finish line. I especially appreciated the help of Anthony, Kathryn and Shawn. Next year should be a breeze!
Date published: 2023-04-18
Rated 2 out of 5 by from Dissatisfied for the first time since 2015 This is the first year I've encountered difficulties using TurboTax, which is saying a lot considering I've been filing my own taxes through Turbo since 2015. Turbo did a good job at helping me identify what was applicable to me and the initial data gathering went OK. Some of my data did not import from Quickbooks which caused some delays but this usually happens. Most of my frustration, came at the very end of the process when it asked to review my entries prior to filing with the IRS. Summary with details of issues below. Difficult to Navigate Review Form: First, the Form you're asked to review looks more like a typical IRS form in that it's several pages long, in small font, and with many categories and sub-categories. The Form comes as an embedded PDF and the embed window is small meaning you're doing lots of scrolling to find what you need. This itself is difficult to navigate. Missing Data: Some of the information I had supplied to Turbo during initial data gathering was NOT in the Form. I had to go back into my Quickbooks to recalculate and enter missing information. In past years data hasn't always synced during the gathering process but it's never missing at the final review. Vague Instructions and Inability to Make Edits: The instructions during the review process would say something vague like "Misc Exp Other must be entered" without guidance on what specifically needed to be entered or where on the form this field was located. In this example, there were at least three fields with a "Misc Other Expenses" label. Turns out that I entered it for the wrong field and there's no way to go back to edit it! Typos: At one point it asked if I had another vehicle for personal use and the checkboxes literally said "oth veh for pers use, Yes." I can't imagine that this was intentional considering shorthand isn't seen anywhere else on the site. Also not easy for non-native english speakers. Incorrect Field Matching/Calculations: It incorrectly summed some of the data I entered from the information gathering stage and I had no way of adjusting this on the Form or going back to edit it. For example, under business mileage, I created Trips noting the miles and dates for each. During review of the Form, Turbo summed and then applied ALL miles traveled for the year under Jan-Jun and 0 miles for Jul-Dec. I was instructed to complete the entry for Jul-Dec but could NOT revise and reduce the Jan-Jun number. Hopefully, this isn't a huge issue because I had to submit as is.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 753
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Another Year of Taxes Completed Turbo Tax on line or software is the easiest most stress free way to complete your taxes. I have been using the program for over 10 years and find it easy to use, quick and allows me to get the most of my tax return!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Experience With TurboTax TurboTax was excellent and easy to use. The expert help from TurboTax Live experts was timely and useful to help answer the questions I had.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is so easy to use! I love using Turbo Tax because it is so easy to use. the ease of step by step is priceless!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use, fast and fun! I use Turbo Tax every year for my tax return!
Date published: 2023-04-18
Rated 5 out of 5 by from If the refund is real we are going to be ECSTATIC So easy – it told me 4-hours, it took 30-minutes. Loved the win mentality.
Date published: 2023-04-18
Rated 4 out of 5 by from turbotax The process was simple and easy to process. will use again
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax I have used Turbo Tax for the past 3 years, super easy to follow dun in 1 hour and 20 minutes
Date published: 2023-04-18
Rated 5 out of 5 by from Fantastically easy! Turbotax is incredible! I had 0 struggles during the process of filing.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Way Better than I Expected I engaged with a goodly number of wonderful experts who answered all my questions and got me through to the finish line. I especially appreciated the help of Anthony, Kathryn and Shawn. Next year should be a breeze!
Date published: 2023-04-18
Rated 2 out of 5 by from Dissatisfied for the first time since 2015 This is the first year I've encountered difficulties using TurboTax, which is saying a lot considering I've been filing my own taxes through Turbo since 2015. Turbo did a good job at helping me identify what was applicable to me and the initial data gathering went OK. Some of my data did not import from Quickbooks which caused some delays but this usually happens. Most of my frustration, came at the very end of the process when it asked to review my entries prior to filing with the IRS. Summary with details of issues below. Difficult to Navigate Review Form: First, the Form you're asked to review looks more like a typical IRS form in that it's several pages long, in small font, and with many categories and sub-categories. The Form comes as an embedded PDF and the embed window is small meaning you're doing lots of scrolling to find what you need. This itself is difficult to navigate. Missing Data: Some of the information I had supplied to Turbo during initial data gathering was NOT in the Form. I had to go back into my Quickbooks to recalculate and enter missing information. In past years data hasn't always synced during the gathering process but it's never missing at the final review. Vague Instructions and Inability to Make Edits: The instructions during the review process would say something vague like "Misc Exp Other must be entered" without guidance on what specifically needed to be entered or where on the form this field was located. In this example, there were at least three fields with a "Misc Other Expenses" label. Turns out that I entered it for the wrong field and there's no way to go back to edit it! Typos: At one point it asked if I had another vehicle for personal use and the checkboxes literally said "oth veh for pers use, Yes." I can't imagine that this was intentional considering shorthand isn't seen anywhere else on the site. Also not easy for non-native english speakers. Incorrect Field Matching/Calculations: It incorrectly summed some of the data I entered from the information gathering stage and I had no way of adjusting this on the Form or going back to edit it. For example, under business mileage, I created Trips noting the miles and dates for each. During review of the Form, Turbo summed and then applied ALL miles traveled for the year under Jan-Jun and 0 miles for Jul-Dec. I was instructed to complete the entry for Jul-Dec but could NOT revise and reduce the Jan-Jun number. Hopefully, this isn't a huge issue because I had to submit as is.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 753