TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Good product but the wrap up needs some streamling I always have to log in to Turbo Tax twice and fill in information 2x. I don't like to save my credit card information but you think they could hold on to it for at least the session. Same with all of the drivers license information. Does the gov require it? Also on the suggested email for emailing news about my filing must be from 11 years ago. I haven't worked at that company forever and just entered my correct email address in 4 different spots. Just needs to be more efficient.
Date published: 2021-05-17
Rated 1 out of 5 by from No Post-Instruction and Pre-Warning of Form 8453 Having just filed my tax return, I was taken aback by the additional step of needing to MAIL in Form 8453 for Form 8949, which TurboTax didn't even bother to provide additional information but just gave a "good luck, you're on your own" on their help-page https://ttlc.intuit.com/community/print-and-file/help/do-i-need-to-mail-anything-after-i-ve-e-filed/00/26144 This very much defeated the purpose of us paying for a solution that is supposed to make our lives easier, but no, TurboTax fails in this department. Admittedly, this was my first time filing taxes on my own after having done so every year via hiring an accountant, but this year I've figured I would give it an attempt to finally take the leap of filing taxes on my own. Now, TurboTax, more or less, sort of traumatizes me. They have no contact support, whatsoever, but the marginal forum, and who has time for that when you want answers quickly. Their contact page is blank: https://imgur.com/a/EFBc0Od . Plus, don't even make get started with phone support because good luck with getting anybody on the phone for help. What TurboTax should have done is forewarn the implication of needing to MAIL in documents with our choices and selections. Better idea, why can't we attach the e-documents, thus avoiding the hassle of printing out 500+ pages of 1099 documents form different brokerages then mailing them all. This simple solution not being implemented of attaching documents boggles my mind. It's commonsensical. This has been a hassle; this has been my first time using TurboTax, and it will be my last. It's not worth the time and headache paying for something then having to create more hardship, when you could have just hired an accountant to do all the work without added stress even for a few additional cost.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax is the best. TurboTax makes filing taxes so easy! It takes the stress out of every filing season.
Date published: 2021-05-17
Rated 5 out of 5 by from Couldn't live without it! I love Turbo Tax Premier. Especially being able to download finance information.
Date published: 2021-05-17
Rated 5 out of 5 by from This in my opinion is the best and safest format! The expert was very informative and accommodating! A very good experience. The mere fact that the information is already there is really trusting.
Date published: 2021-05-17
Rated 1 out of 5 by from liars coerced into using delux and wasnt given an option for regular without starting all over. this is the last time i use turbo tax, they are a bunch of liars and cheats!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax makes a very painful process easy! Turbo Tax is great to use with all of the helpful hints that pop up to make understanding easier.
Date published: 2021-05-17
Rated 5 out of 5 by from Nice! Easy to use! I have been using Turbo Tax for 4 years and it is always easy. Knows if you are missing information and helps you to find it.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax is basic and not smart Lots of manual changes and fixes need to be done. Not clear if TT takes the right dicision. There was one major issue among many others that need to be taken care of manually. Several areas it is not clear what number to enter( for example, only for specific months, for full year or all payment, etc). It does standard calcs very well but special situations one needs to do a lot of research to enter data or selection the right options. Also, it sticks with some data that cannot be cleared at all .For example, it kept keeping 1090T with my name automatically and would not let me go without me choosing as a student, although i am not. there is no way to delete that form/worksheet.
Date published: 2021-05-17
Rated 4 out of 5 by from It's easier than it was the last time I used it. The most annoying thing was the "required" fields for this review.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 743
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Good product but the wrap up needs some streamling I always have to log in to Turbo Tax twice and fill in information 2x. I don't like to save my credit card information but you think they could hold on to it for at least the session. Same with all of the drivers license information. Does the gov require it? Also on the suggested email for emailing news about my filing must be from 11 years ago. I haven't worked at that company forever and just entered my correct email address in 4 different spots. Just needs to be more efficient.
Date published: 2021-05-17
Rated 1 out of 5 by from No Post-Instruction and Pre-Warning of Form 8453 Having just filed my tax return, I was taken aback by the additional step of needing to MAIL in Form 8453 for Form 8949, which TurboTax didn't even bother to provide additional information but just gave a "good luck, you're on your own" on their help-page https://ttlc.intuit.com/community/print-and-file/help/do-i-need-to-mail-anything-after-i-ve-e-filed/00/26144 This very much defeated the purpose of us paying for a solution that is supposed to make our lives easier, but no, TurboTax fails in this department. Admittedly, this was my first time filing taxes on my own after having done so every year via hiring an accountant, but this year I've figured I would give it an attempt to finally take the leap of filing taxes on my own. Now, TurboTax, more or less, sort of traumatizes me. They have no contact support, whatsoever, but the marginal forum, and who has time for that when you want answers quickly. Their contact page is blank: https://imgur.com/a/EFBc0Od . Plus, don't even make get started with phone support because good luck with getting anybody on the phone for help. What TurboTax should have done is forewarn the implication of needing to MAIL in documents with our choices and selections. Better idea, why can't we attach the e-documents, thus avoiding the hassle of printing out 500+ pages of 1099 documents form different brokerages then mailing them all. This simple solution not being implemented of attaching documents boggles my mind. It's commonsensical. This has been a hassle; this has been my first time using TurboTax, and it will be my last. It's not worth the time and headache paying for something then having to create more hardship, when you could have just hired an accountant to do all the work without added stress even for a few additional cost.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax is the best. TurboTax makes filing taxes so easy! It takes the stress out of every filing season.
Date published: 2021-05-17
Rated 5 out of 5 by from Couldn't live without it! I love Turbo Tax Premier. Especially being able to download finance information.
Date published: 2021-05-17
Rated 5 out of 5 by from This in my opinion is the best and safest format! The expert was very informative and accommodating! A very good experience. The mere fact that the information is already there is really trusting.
Date published: 2021-05-17
Rated 1 out of 5 by from liars coerced into using delux and wasnt given an option for regular without starting all over. this is the last time i use turbo tax, they are a bunch of liars and cheats!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax makes a very painful process easy! Turbo Tax is great to use with all of the helpful hints that pop up to make understanding easier.
Date published: 2021-05-17
Rated 5 out of 5 by from Nice! Easy to use! I have been using Turbo Tax for 4 years and it is always easy. Knows if you are missing information and helps you to find it.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax is basic and not smart Lots of manual changes and fixes need to be done. Not clear if TT takes the right dicision. There was one major issue among many others that need to be taken care of manually. Several areas it is not clear what number to enter( for example, only for specific months, for full year or all payment, etc). It does standard calcs very well but special situations one needs to do a lot of research to enter data or selection the right options. Also, it sticks with some data that cannot be cleared at all .For example, it kept keeping 1090T with my name automatically and would not let me go without me choosing as a student, although i am not. there is no way to delete that form/worksheet.
Date published: 2021-05-17
Rated 4 out of 5 by from It's easier than it was the last time I used it. The most annoying thing was the "required" fields for this review.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 743