TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 2 out of 5 by from TurboTax is Fair When it came time to electronically file, I had to print off the form to sign, scan it and then file. On most, you can electronically file. Come on, bring this software into the 21st century at least.
Date published: 2022-04-18
Rated 5 out of 5 by from Great I have used Turbo Tax for several years and have always been satisfied with the product.
Date published: 2022-04-18
Rated 2 out of 5 by from Disappointed with changes and glitches this year I've been a TurboTax online user for many years. Normally I love the easy import of forms from financial institutions, etc., but this year was problem-filled. Several of these failed, requiring me to delete empty inputs and enter the forms manually. I had a 1099-R that would not allow me to edit it: the system insisted on trying to find the issuer even though that item is not available online. I was forced to delete previous years' info in order to be able to manually create and fill a form. My Schedule E was populated with duplicate entries I caught in the final review before filing: again, I had to fix this manually. There were way too many glitches for what should be a mature product, and it's fortunate that I was able to troubleshoot the problems, and that I am very careful and manually review my returns before filing.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy!! I always enjoy using Turbo Tax. It's like having your own personal accountant with you every step of the way!
Date published: 2022-04-18
Rated 2 out of 5 by from Trouble with fixing my problem I've used Turbo Tax for years and have always been very satisfied with the service and ease of use. This year however there was a problem with filing. My return got rejected because of the 8962 form and when it said "Fix It" that really wasn't very easy to do. I'm still not sure if I got it done right or not we'll just have to wait and see.
Date published: 2022-04-18
Rated 5 out of 5 by from Always the best Expert do their best to help and get your return done in a timely manner
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is easy and accurate Takes me step by step thru the tax scenarios, so I'm confident that the info I am giving is accurate.
Date published: 2022-04-18
Rated 4 out of 5 by from awesome it was good i will use it again next year. I recommend it
Date published: 2022-04-18
Rated 3 out of 5 by from 7 hours later Started off good but kept asking for the same information that was already put in (for example asked for my name probably 15+ times). The Repeated questions took up a lot of time. The federal part they help a decent amount so you're not lost. The State part took me probably 5 hours because I have never heard of or why I had to file Form 511. Still don't know what or how to get it hopefully that part isn't wrong because I stressed about it asked everyone I know about it and not a single person knew. Sad part I have a business degree and this confused me.
Date published: 2022-04-18
Rated 5 out of 5 by from Amazing and so easy! I am a huge procrastinator and wait until the last day to do my taxes. I'm self-employed now so this is a bit tricky to get away with, but TurboTax makes things so easy and quick!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 726
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax is Fair When it came time to electronically file, I had to print off the form to sign, scan it and then file. On most, you can electronically file. Come on, bring this software into the 21st century at least.
Date published: 2022-04-18
Rated 5 out of 5 by from Great I have used Turbo Tax for several years and have always been satisfied with the product.
Date published: 2022-04-18
Rated 2 out of 5 by from Disappointed with changes and glitches this year I've been a TurboTax online user for many years. Normally I love the easy import of forms from financial institutions, etc., but this year was problem-filled. Several of these failed, requiring me to delete empty inputs and enter the forms manually. I had a 1099-R that would not allow me to edit it: the system insisted on trying to find the issuer even though that item is not available online. I was forced to delete previous years' info in order to be able to manually create and fill a form. My Schedule E was populated with duplicate entries I caught in the final review before filing: again, I had to fix this manually. There were way too many glitches for what should be a mature product, and it's fortunate that I was able to troubleshoot the problems, and that I am very careful and manually review my returns before filing.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy!! I always enjoy using Turbo Tax. It's like having your own personal accountant with you every step of the way!
Date published: 2022-04-18
Rated 2 out of 5 by from Trouble with fixing my problem I've used Turbo Tax for years and have always been very satisfied with the service and ease of use. This year however there was a problem with filing. My return got rejected because of the 8962 form and when it said "Fix It" that really wasn't very easy to do. I'm still not sure if I got it done right or not we'll just have to wait and see.
Date published: 2022-04-18
Rated 5 out of 5 by from Always the best Expert do their best to help and get your return done in a timely manner
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is easy and accurate Takes me step by step thru the tax scenarios, so I'm confident that the info I am giving is accurate.
Date published: 2022-04-18
Rated 4 out of 5 by from awesome it was good i will use it again next year. I recommend it
Date published: 2022-04-18
Rated 3 out of 5 by from 7 hours later Started off good but kept asking for the same information that was already put in (for example asked for my name probably 15+ times). The Repeated questions took up a lot of time. The federal part they help a decent amount so you're not lost. The State part took me probably 5 hours because I have never heard of or why I had to file Form 511. Still don't know what or how to get it hopefully that part isn't wrong because I stressed about it asked everyone I know about it and not a single person knew. Sad part I have a business degree and this confused me.
Date published: 2022-04-18
Rated 5 out of 5 by from Amazing and so easy! I am a huge procrastinator and wait until the last day to do my taxes. I'm self-employed now so this is a bit tricky to get away with, but TurboTax makes things so easy and quick!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 726