TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy to use Program walks you through everything and has links to answer any questions. I'm confident the returns are done correctly and I don't have to worry.
Date published: 2023-03-12
Rated 1 out of 5 by from Terribly glitchy I entered my home office info multiple times and no matter what I did, it would reset the entire section to "start" as if it nothing had been entered. I spent hours on the phone with tech support, and customer service. They even remoted in and got the same problem after we cleared the cache, downloaded all chrome updates etc. Nothing fixed it even when they spoke to "back office." So I cleared my entire return and had to redo my taxes all over again from scratch and then got to that section and it still did the same thing. In the end I just had to send my return as is and lose a few thousand dollars that I would have received. Bottom line is, there is a series of bad code in the work related deductions for home office. In addition, some of last years stuff automatically seemed to carry over to this year's return when I didn't ask it to. After using the program for MANY years, I have never run into any problems until this year and it cost me incredible amounts of time, money, and frustration. I can only imagine how many others experienced this. I will likely use another platform next year if they haven't fired the person who screwed everything up.
Date published: 2023-03-12
Rated 4 out of 5 by from Pretty Easy Process Had a relatively easy time filing my 2022 Tax Return
Date published: 2023-03-12
Rated 5 out of 5 by from turbotax help turbo makes it easy for to get my taxes done faster and safer
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax Helped Me Over the Hump My mom sold her house for a huge capital gain (well over the exemptions), sold stock, and moved to a new state mid year. TurboTax helped me sort this all out.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is is the Greatest! Very easy and user friendly. I was working in Oklahoma and got a new job in Texas last year and thought I would have to go through many forms to file my tax returns, but it wasn't that bad. There were (2) forms but the questions asked were very user friendly and easy to fill out, both OK's and Texas'. I will recommend this way of filing to my friends as they are all new to this and nervous about filing. Thank you TurboTax!
Date published: 2023-03-12
Rated 1 out of 5 by from Inefficient Repeatedly asked up upgrade my selected service. Asked unnecessary questions.
Date published: 2023-03-12
Rated 2 out of 5 by from Turbo Tax Charges to E file Software is fine but after you pay so much for it then they charge you to efile your state return. I wouldn't get charged this if I had someone do my taxes. It's probably cheaper to have someone do your taxes once you factor in the cost of the software and the filing cost.
Date published: 2023-03-12
Rated 1 out of 5 by from Enough Already Please stop pushing the mask narrative. There is no need for one of the cartoon characters to have a mask on and dancing. It's been proven they do not work and you just look foolish. Be better and move on!
Date published: 2023-03-12
Rated 5 out of 5 by from Awesome People It so easy. I have used them for 6 years now. Thanks
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6736
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Program walks you through everything and has links to answer any questions. I'm confident the returns are done correctly and I don't have to worry.
Date published: 2023-03-12
Rated 1 out of 5 by from Terribly glitchy I entered my home office info multiple times and no matter what I did, it would reset the entire section to "start" as if it nothing had been entered. I spent hours on the phone with tech support, and customer service. They even remoted in and got the same problem after we cleared the cache, downloaded all chrome updates etc. Nothing fixed it even when they spoke to "back office." So I cleared my entire return and had to redo my taxes all over again from scratch and then got to that section and it still did the same thing. In the end I just had to send my return as is and lose a few thousand dollars that I would have received. Bottom line is, there is a series of bad code in the work related deductions for home office. In addition, some of last years stuff automatically seemed to carry over to this year's return when I didn't ask it to. After using the program for MANY years, I have never run into any problems until this year and it cost me incredible amounts of time, money, and frustration. I can only imagine how many others experienced this. I will likely use another platform next year if they haven't fired the person who screwed everything up.
Date published: 2023-03-12
Rated 4 out of 5 by from Pretty Easy Process Had a relatively easy time filing my 2022 Tax Return
Date published: 2023-03-12
Rated 5 out of 5 by from turbotax help turbo makes it easy for to get my taxes done faster and safer
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax Helped Me Over the Hump My mom sold her house for a huge capital gain (well over the exemptions), sold stock, and moved to a new state mid year. TurboTax helped me sort this all out.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is is the Greatest! Very easy and user friendly. I was working in Oklahoma and got a new job in Texas last year and thought I would have to go through many forms to file my tax returns, but it wasn't that bad. There were (2) forms but the questions asked were very user friendly and easy to fill out, both OK's and Texas'. I will recommend this way of filing to my friends as they are all new to this and nervous about filing. Thank you TurboTax!
Date published: 2023-03-12
Rated 1 out of 5 by from Inefficient Repeatedly asked up upgrade my selected service. Asked unnecessary questions.
Date published: 2023-03-12
Rated 2 out of 5 by from Turbo Tax Charges to E file Software is fine but after you pay so much for it then they charge you to efile your state return. I wouldn't get charged this if I had someone do my taxes. It's probably cheaper to have someone do your taxes once you factor in the cost of the software and the filing cost.
Date published: 2023-03-12
Rated 1 out of 5 by from Enough Already Please stop pushing the mask narrative. There is no need for one of the cartoon characters to have a mask on and dancing. It's been proven they do not work and you just look foolish. Be better and move on!
Date published: 2023-03-12
Rated 5 out of 5 by from Awesome People It so easy. I have used them for 6 years now. Thanks
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6736