TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax Awesomeness the process was simple and easy to follow. Will offer additional comments on the amount received. Total cost for me was just about 250$ so im not sure if it is worth it until i get the deposit
Date published: 2023-03-13
Rated 3 out of 5 by from Federal was good, New York State not so much I (and many other NY users) ran into a bug that wouldn't let us e-file due to a solar energy credit that we were not claiming. I was able to find a solve in the online community, but Intuit should have quickly corrected this bug.
Date published: 2023-03-13
Rated 4 out of 5 by from Overall good, but "Complicated" tier is pricey I am a turbotax customer for 10+ years and full service customer for 3+ years. I was initially quoted $369 for the live full service to cover Salary+Mortgage+Rental+Stocks, but suddently I was put into "Complicated tier" due to "two rentals" instead of "one" and the price jumped to $600 (this is lot higher than the most complicated version i.e., the self employed version which itself is $399). The incremental cost doesn't make sense at all. I paid for this year since my tax expert did all the hard work to prepare everything and even though i have an option to pull at the last minute, i don't want to do it out of respect for the hard work put into it. I will definitely rethink if "full service complicated" trick is going to be pulled again next and will file it by myself (which is 80% cheaper).
Date published: 2023-03-13
Rated 5 out of 5 by from My son's Turbo Tax for 2022 The process requested a lot of repeat information which did not auto-fill. Possibly this was due to filling my son's previous year's return on a different computer. Turbo Tax did not have the previous year's file to pull information from. Otherwise, the entire process was very simply.
Date published: 2023-03-13
Rated 5 out of 5 by from Easy to Use This is the 3rd time I've filed with Turbo Tax and it is so easy. First time filing married and they made it very straightforward to make sure we got the most for our return.
Date published: 2023-03-13
Rated 5 out of 5 by from Eight years and still awesome So easy, just fill in the blanks and it reminds me what is needed
Date published: 2023-03-13
Rated 5 out of 5 by from Awesome I file from the comfort of my home with help, done.
Date published: 2023-03-13
Rated 5 out of 5 by from This saved us money and maximized our deductions This saved us money, maximized our deductions, easy to use, and explain things that we needed to understand.
Date published: 2023-03-13
Rated 5 out of 5 by from Easy to use Been using every year. 1. Easy to use. 2. User friendly.
Date published: 2023-03-13
Rated 3 out of 5 by from out for the money told me to upgrade due to my status of return for more forms but did not see any new forms i had to fill out
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6647
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Awesomeness the process was simple and easy to follow. Will offer additional comments on the amount received. Total cost for me was just about 250$ so im not sure if it is worth it until i get the deposit
Date published: 2023-03-13
Rated 3 out of 5 by from Federal was good, New York State not so much I (and many other NY users) ran into a bug that wouldn't let us e-file due to a solar energy credit that we were not claiming. I was able to find a solve in the online community, but Intuit should have quickly corrected this bug.
Date published: 2023-03-13
Rated 4 out of 5 by from Overall good, but "Complicated" tier is pricey I am a turbotax customer for 10+ years and full service customer for 3+ years. I was initially quoted $369 for the live full service to cover Salary+Mortgage+Rental+Stocks, but suddently I was put into "Complicated tier" due to "two rentals" instead of "one" and the price jumped to $600 (this is lot higher than the most complicated version i.e., the self employed version which itself is $399). The incremental cost doesn't make sense at all. I paid for this year since my tax expert did all the hard work to prepare everything and even though i have an option to pull at the last minute, i don't want to do it out of respect for the hard work put into it. I will definitely rethink if "full service complicated" trick is going to be pulled again next and will file it by myself (which is 80% cheaper).
Date published: 2023-03-13
Rated 5 out of 5 by from My son's Turbo Tax for 2022 The process requested a lot of repeat information which did not auto-fill. Possibly this was due to filling my son's previous year's return on a different computer. Turbo Tax did not have the previous year's file to pull information from. Otherwise, the entire process was very simply.
Date published: 2023-03-13
Rated 5 out of 5 by from Easy to Use This is the 3rd time I've filed with Turbo Tax and it is so easy. First time filing married and they made it very straightforward to make sure we got the most for our return.
Date published: 2023-03-13
Rated 5 out of 5 by from Eight years and still awesome So easy, just fill in the blanks and it reminds me what is needed
Date published: 2023-03-13
Rated 5 out of 5 by from Awesome I file from the comfort of my home with help, done.
Date published: 2023-03-13
Rated 5 out of 5 by from This saved us money and maximized our deductions This saved us money, maximized our deductions, easy to use, and explain things that we needed to understand.
Date published: 2023-03-13
Rated 5 out of 5 by from Easy to use Been using every year. 1. Easy to use. 2. User friendly.
Date published: 2023-03-13
Rated 3 out of 5 by from out for the money told me to upgrade due to my status of return for more forms but did not see any new forms i had to fill out
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6647