TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from Require some improvements Service code experience is not what I expected, I chose one product initially that is not Live, but my service code would work for any other Live product as well. After I tried to use live help it offered me to upgrade, which deleted my service code from the total price and wanted to charge me the entire amount. I had to downgrade to the original one, even though my code was supposed to work for any product. Can you make service code flexible please and accommodate upgrades as well? Other thing during the final review when I need to change something in the beginning I can't just jump back to the review step, I need to fill out some information prior to that again.
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax it's hard to find stuff like doing estimated taxes for the new year
Date published: 2021-05-17
Rated 4 out of 5 by from I found it a little more difficult I had trouble filing e-file, but I will continue trying until I get it right. The person that helped was very patient with me
Date published: 2021-05-17
Rated 5 out of 5 by from Great to work with Followed step by step. Very self-explanatory. Will definitely do this next year.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is so convienent!!!! I got really sick and hospitalized in November 2020 and was there for 3 months and thank Goodness there was an extra month to get taxes done. It really helped me this year.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent User Experience Whoever is the UX/UI designer for this website, did a fantastic job. Thank you for making this process so easy and making this product totally awesome!
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome Very simple and easy to follow guides along with fantastic explanations of specific areas
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is relatively easy to use The Turbo Tax teams help you with downloads and their in product explanations are very good if you are familiar with the tax code...if not they reference to that particular section of tax code
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is awesome! All the right questions are asked and it is simple to use
Date published: 2021-05-17
Rated 4 out of 5 by from 2020 taxes Seems consistent year to year! looking forward to new apps and features of new services.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 665
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Require some improvements Service code experience is not what I expected, I chose one product initially that is not Live, but my service code would work for any other Live product as well. After I tried to use live help it offered me to upgrade, which deleted my service code from the total price and wanted to charge me the entire amount. I had to downgrade to the original one, even though my code was supposed to work for any product. Can you make service code flexible please and accommodate upgrades as well? Other thing during the final review when I need to change something in the beginning I can't just jump back to the review step, I need to fill out some information prior to that again.
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax it's hard to find stuff like doing estimated taxes for the new year
Date published: 2021-05-17
Rated 4 out of 5 by from I found it a little more difficult I had trouble filing e-file, but I will continue trying until I get it right. The person that helped was very patient with me
Date published: 2021-05-17
Rated 5 out of 5 by from Great to work with Followed step by step. Very self-explanatory. Will definitely do this next year.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is so convienent!!!! I got really sick and hospitalized in November 2020 and was there for 3 months and thank Goodness there was an extra month to get taxes done. It really helped me this year.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent User Experience Whoever is the UX/UI designer for this website, did a fantastic job. Thank you for making this process so easy and making this product totally awesome!
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome Very simple and easy to follow guides along with fantastic explanations of specific areas
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is relatively easy to use The Turbo Tax teams help you with downloads and their in product explanations are very good if you are familiar with the tax code...if not they reference to that particular section of tax code
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is awesome! All the right questions are asked and it is simple to use
Date published: 2021-05-17
Rated 4 out of 5 by from 2020 taxes Seems consistent year to year! looking forward to new apps and features of new services.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 665