TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
graydayz from
Turbo Tax is easy to use
I have used Turbo tax for the past 4 years and have been pleased. It helps you prepare your taxes and makes you feel confident the information you are providing is correct.
Date published: 2023-04-19
Rated 1 out of 5 by
null from
It’s never free
Every year I see ads for free filing and it always charges me over $100 this year almost $200, I never used live expert I’m not sure why it charges me over $100 for that I could see maybe state but I did not use a live expert
Date published: 2023-04-19
Rated 1 out of 5 by
David PhillyMan from
Very Disappointing
I have been using TurboTax Deluxe for over 10 years without any issues. It was very logical to follow and understand. TT Deluxe was adequate for my tax needs which included selling of stocks and other investments. The new formatting of TT was awkward and not intuitive. I also found it shocking that even though I had purchased and installed TT Deluxe, the software required me to select the Deluxe version for a $59 upcharge. Then later, I had to upgrade to Premium because my return was so complicated with the sales of various investments at a $119 upcharge! It felt like a bait and switch that the Deluxe software would no longer handle my return even though it was very similar to my last 5-10 returns. I have always counted on TurboTax being a value for my money and the perfect product to complete my taxes. I will now have to reconsider using TT in the future.
Date published: 2023-04-19
Rated 5 out of 5 by
Kane123 from
20 years of easy service.
I have been using this product for about 20 years when I joined the work force. Every year they get better, and really help you out. Quality product. Thank you!
Date published: 2023-04-19
Rated 5 out of 5 by
Joey1919 from
Use TurboTax every year
Every year TurboTax is so easy to use, just go through the steps and it does the work for you.
Date published: 2023-04-19
Rated 4 out of 5 by
T2JSplode from
Turbo tax is helpful
a little rough with K-1's from businesses owning businesses but got job done
Date published: 2023-04-19
Rated 5 out of 5 by
Shone K from
Glad i have TurboTax
imports all info, makes filing stress free & easy.
Date published: 2023-04-19
Rated 5 out of 5 by
FlapJackBlack from
TurboTax simple and easy to use
Clear directions and easy explanations. This was a first time for me and it was easy to use; integration and ability to upload or type in information was useful.
Date published: 2023-04-19
Rated 1 out of 5 by
KurtJ12345 from
My refund changed in less than 12 hrs
Terrible I was unable to edit portions of my taxes and was charged way too much. I don't think I will use turbo tax next year.
Date published: 2023-04-19
Rated 2 out of 5 by
TaxTurbo23 from
Charge after charge after charge
Feels like it gets more expensive every year with little to no improvement to the experience...
All TurboTax® Offerings Reviews - Page 659
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
graydayz from
Turbo Tax is easy to use
I have used Turbo tax for the past 4 years and have been pleased. It helps you prepare your taxes and makes you feel confident the information you are providing is correct.
Date published: 2023-04-19
Rated 1 out of 5 by
null from
It’s never free
Every year I see ads for free filing and it always charges me over $100 this year almost $200, I never used live expert I’m not sure why it charges me over $100 for that I could see maybe state but I did not use a live expert
Date published: 2023-04-19
Rated 1 out of 5 by
David PhillyMan from
Very Disappointing
I have been using TurboTax Deluxe for over 10 years without any issues. It was very logical to follow and understand. TT Deluxe was adequate for my tax needs which included selling of stocks and other investments. The new formatting of TT was awkward and not intuitive. I also found it shocking that even though I had purchased and installed TT Deluxe, the software required me to select the Deluxe version for a $59 upcharge. Then later, I had to upgrade to Premium because my return was so complicated with the sales of various investments at a $119 upcharge! It felt like a bait and switch that the Deluxe software would no longer handle my return even though it was very similar to my last 5-10 returns. I have always counted on TurboTax being a value for my money and the perfect product to complete my taxes. I will now have to reconsider using TT in the future.
Date published: 2023-04-19
Rated 5 out of 5 by
Kane123 from
20 years of easy service.
I have been using this product for about 20 years when I joined the work force. Every year they get better, and really help you out. Quality product. Thank you!
Date published: 2023-04-19
Rated 5 out of 5 by
Joey1919 from
Use TurboTax every year
Every year TurboTax is so easy to use, just go through the steps and it does the work for you.
Date published: 2023-04-19
Rated 4 out of 5 by
T2JSplode from
Turbo tax is helpful
a little rough with K-1's from businesses owning businesses but got job done
Date published: 2023-04-19
Rated 5 out of 5 by
Shone K from
Glad i have TurboTax
imports all info, makes filing stress free & easy.
Date published: 2023-04-19
Rated 5 out of 5 by
FlapJackBlack from
TurboTax simple and easy to use
Clear directions and easy explanations. This was a first time for me and it was easy to use; integration and ability to upload or type in information was useful.
Date published: 2023-04-19
Rated 1 out of 5 by
KurtJ12345 from
My refund changed in less than 12 hrs
Terrible I was unable to edit portions of my taxes and was charged way too much. I don't think I will use turbo tax next year.
Date published: 2023-04-19
Rated 2 out of 5 by
TaxTurbo23 from
Charge after charge after charge
Feels like it gets more expensive every year with little to no improvement to the experience...
All TurboTax® Offerings Reviews - Page 659
Date published: 2023-04-19