TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
Justin R from
Easy to use. Great app
TurboTax is so easy to use. It is a great app, and a great idea if you’re trying to get your taxes done in a quick fast way.
Date published: 2023-03-13
Rated 2 out of 5 by
kfnmoienhoienngr from
Love turbo Tax But it seems to keep getting slower
Love turbo Tax But it seems to keep getting slower, it is so frustrating to open up to check on your taxes or start a return and wait 10 + minutes for it to update with the first 3 minutes showing no progress like it is frozen. This may be my last year using Turbo Tax because of this long wait, unless you let me know it has been fixed for next year...
Date published: 2023-03-13
Rated 1 out of 5 by
JosephRG1979 from
Poor
had problems last year and this year with form 8915 corona virus distribution on turbotax. Most likely will end mailing the tax return this year again.
Date published: 2023-03-13
Rated 3 out of 5 by
KOArl from
Issues with filing return after death of spouse
Process was not clear with what I needed to do to accurately report that my husband had passed away during the tax reporting year. There was a document that popped up at the end saying I needed to add my day time phone but it would not allow me to update to change my marital status to Widow and to mark it that he passed away in 2022 even though I could see it on the form. It told me to update in My Info but when I went to that location, there was not a place for me to update it there. So I paid an additional $69 to get your full service but I could not change this simple thing nor could I find help to make this update.
Date published: 2023-03-13
Rated 3 out of 5 by
stevecarp from
Software works but is constant up-sell
the software mostly works well and I appreciate using it annually as it remembers things from previous years. what I dislike horribly about it is the constant up-selling trying to get me to buy higher levels of software or audit protection or this or that for extra significant money. The ultimate kick is that they drop the extra $25 e-file bill on you at the last possible moment. $25 just to transmit bits to the state. Pure profit for them. Every year it seems it gets more expensive, more add ons, etc. The professional people I can actually meet with and pay is getting ever closer to the same cost and I don't have to do the work.
Date published: 2023-03-13
Rated 5 out of 5 by
MichBert from
Turbo Tax is easy to use.
Easy to access, make changes, ask questions via the search.
Date published: 2023-03-13
Rated 4 out of 5 by
Ronbaby from
Old Turbo Tax was better
Help was available as needed! Process worked well!
Date published: 2023-03-13
Rated 4 out of 5 by
Szleszinski from
TurboTax is a breeze
Easy and fast. I used a tax service in the past, and this was easier and less expensive..
Date published: 2023-03-13
Rated 5 out of 5 by
Paige12345678910 from
Cool stuff
Very helpful. This was my first year filing, this made it much easier
Date published: 2023-03-13
Rated 4 out of 5 by
Aaron1023 from
TurboTax is Great!
TurboTax was simple to use and my experience has been very good so far.
All TurboTax® Offerings Reviews - Page 6567
Date published: 2023-03-13
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Justin R from
Easy to use. Great app
TurboTax is so easy to use. It is a great app, and a great idea if you’re trying to get your taxes done in a quick fast way.
Date published: 2023-03-13
Rated 2 out of 5 by
kfnmoienhoienngr from
Love turbo Tax But it seems to keep getting slower
Love turbo Tax But it seems to keep getting slower, it is so frustrating to open up to check on your taxes or start a return and wait 10 + minutes for it to update with the first 3 minutes showing no progress like it is frozen. This may be my last year using Turbo Tax because of this long wait, unless you let me know it has been fixed for next year...
Date published: 2023-03-13
Rated 1 out of 5 by
JosephRG1979 from
Poor
had problems last year and this year with form 8915 corona virus distribution on turbotax. Most likely will end mailing the tax return this year again.
Date published: 2023-03-13
Rated 3 out of 5 by
KOArl from
Issues with filing return after death of spouse
Process was not clear with what I needed to do to accurately report that my husband had passed away during the tax reporting year. There was a document that popped up at the end saying I needed to add my day time phone but it would not allow me to update to change my marital status to Widow and to mark it that he passed away in 2022 even though I could see it on the form. It told me to update in My Info but when I went to that location, there was not a place for me to update it there. So I paid an additional $69 to get your full service but I could not change this simple thing nor could I find help to make this update.
Date published: 2023-03-13
Rated 3 out of 5 by
stevecarp from
Software works but is constant up-sell
the software mostly works well and I appreciate using it annually as it remembers things from previous years. what I dislike horribly about it is the constant up-selling trying to get me to buy higher levels of software or audit protection or this or that for extra significant money. The ultimate kick is that they drop the extra $25 e-file bill on you at the last possible moment. $25 just to transmit bits to the state. Pure profit for them. Every year it seems it gets more expensive, more add ons, etc. The professional people I can actually meet with and pay is getting ever closer to the same cost and I don't have to do the work.
Date published: 2023-03-13
Rated 5 out of 5 by
MichBert from
Turbo Tax is easy to use.
Easy to access, make changes, ask questions via the search.
Date published: 2023-03-13
Rated 4 out of 5 by
Ronbaby from
Old Turbo Tax was better
Help was available as needed! Process worked well!
Date published: 2023-03-13
Rated 4 out of 5 by
Szleszinski from
TurboTax is a breeze
Easy and fast. I used a tax service in the past, and this was easier and less expensive..
Date published: 2023-03-13
Rated 5 out of 5 by
Paige12345678910 from
Cool stuff
Very helpful. This was my first year filing, this made it much easier
Date published: 2023-03-13
Rated 4 out of 5 by
Aaron1023 from
TurboTax is Great!
TurboTax was simple to use and my experience has been very good so far.
All TurboTax® Offerings Reviews - Page 6567
Date published: 2023-03-13