TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy to use. Great app TurboTax is so easy to use. It is a great app, and a great idea if you’re trying to get your taxes done in a quick fast way.
Date published: 2023-03-13
Rated 2 out of 5 by from Love turbo Tax But it seems to keep getting slower Love turbo Tax But it seems to keep getting slower, it is so frustrating to open up to check on your taxes or start a return and wait 10 + minutes for it to update with the first 3 minutes showing no progress like it is frozen. This may be my last year using Turbo Tax because of this long wait, unless you let me know it has been fixed for next year...
Date published: 2023-03-13
Rated 1 out of 5 by from Poor had problems last year and this year with form 8915 corona virus distribution on turbotax. Most likely will end mailing the tax return this year again.
Date published: 2023-03-13
Rated 3 out of 5 by from Issues with filing return after death of spouse Process was not clear with what I needed to do to accurately report that my husband had passed away during the tax reporting year. There was a document that popped up at the end saying I needed to add my day time phone but it would not allow me to update to change my marital status to Widow and to mark it that he passed away in 2022 even though I could see it on the form. It told me to update in My Info but when I went to that location, there was not a place for me to update it there. So I paid an additional $69 to get your full service but I could not change this simple thing nor could I find help to make this update.
Date published: 2023-03-13
Rated 3 out of 5 by from Software works but is constant up-sell the software mostly works well and I appreciate using it annually as it remembers things from previous years. what I dislike horribly about it is the constant up-selling trying to get me to buy higher levels of software or audit protection or this or that for extra significant money. The ultimate kick is that they drop the extra $25 e-file bill on you at the last possible moment. $25 just to transmit bits to the state. Pure profit for them. Every year it seems it gets more expensive, more add ons, etc. The professional people I can actually meet with and pay is getting ever closer to the same cost and I don't have to do the work.
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is easy to use. Easy to access, make changes, ask questions via the search.
Date published: 2023-03-13
Rated 4 out of 5 by from Old Turbo Tax was better Help was available as needed! Process worked well!
Date published: 2023-03-13
Rated 4 out of 5 by from TurboTax is a breeze Easy and fast. I used a tax service in the past, and this was easier and less expensive..
Date published: 2023-03-13
Rated 5 out of 5 by from Cool stuff Very helpful. This was my first year filing, this made it much easier
Date published: 2023-03-13
Rated 4 out of 5 by from TurboTax is Great! TurboTax was simple to use and my experience has been very good so far.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6567
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use. Great app TurboTax is so easy to use. It is a great app, and a great idea if you’re trying to get your taxes done in a quick fast way.
Date published: 2023-03-13
Rated 2 out of 5 by from Love turbo Tax But it seems to keep getting slower Love turbo Tax But it seems to keep getting slower, it is so frustrating to open up to check on your taxes or start a return and wait 10 + minutes for it to update with the first 3 minutes showing no progress like it is frozen. This may be my last year using Turbo Tax because of this long wait, unless you let me know it has been fixed for next year...
Date published: 2023-03-13
Rated 1 out of 5 by from Poor had problems last year and this year with form 8915 corona virus distribution on turbotax. Most likely will end mailing the tax return this year again.
Date published: 2023-03-13
Rated 3 out of 5 by from Issues with filing return after death of spouse Process was not clear with what I needed to do to accurately report that my husband had passed away during the tax reporting year. There was a document that popped up at the end saying I needed to add my day time phone but it would not allow me to update to change my marital status to Widow and to mark it that he passed away in 2022 even though I could see it on the form. It told me to update in My Info but when I went to that location, there was not a place for me to update it there. So I paid an additional $69 to get your full service but I could not change this simple thing nor could I find help to make this update.
Date published: 2023-03-13
Rated 3 out of 5 by from Software works but is constant up-sell the software mostly works well and I appreciate using it annually as it remembers things from previous years. what I dislike horribly about it is the constant up-selling trying to get me to buy higher levels of software or audit protection or this or that for extra significant money. The ultimate kick is that they drop the extra $25 e-file bill on you at the last possible moment. $25 just to transmit bits to the state. Pure profit for them. Every year it seems it gets more expensive, more add ons, etc. The professional people I can actually meet with and pay is getting ever closer to the same cost and I don't have to do the work.
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is easy to use. Easy to access, make changes, ask questions via the search.
Date published: 2023-03-13
Rated 4 out of 5 by from Old Turbo Tax was better Help was available as needed! Process worked well!
Date published: 2023-03-13
Rated 4 out of 5 by from TurboTax is a breeze Easy and fast. I used a tax service in the past, and this was easier and less expensive..
Date published: 2023-03-13
Rated 5 out of 5 by from Cool stuff Very helpful. This was my first year filing, this made it much easier
Date published: 2023-03-13
Rated 4 out of 5 by from TurboTax is Great! TurboTax was simple to use and my experience has been very good so far.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6567