TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Problem with Final Wrap For the last two years I have had a problem preventing me from filing electronically. When you perform your first error check the system has you enter the PR, his name, address & Phone #. When you prepare to file the review tells you to take out all that info. When you ask for the next final review it asks you to put that info back in, try again & you take it out... I have been using turbo tax for 5 decades and never had this issue until 2011.
Date published: 2023-03-13
Rated 1 out of 5 by from costco turbotax is horrible to use awful it looks like it was made in 2000 hard to navigate
Date published: 2023-03-13
Rated 5 out of 5 by from Easiest Tax Prep Ever I have been using Turbo Tax for 20+ years and I am so satisfied with it. So easy and user friendly.
Date published: 2023-03-13
Rated 4 out of 5 by from TuboTax Review I had one main issue that was difficult to understand regarding the minimum required distribution (RMD) from my IRAs and my 1099R from my qualified pension. I was asked about the qualified pension distributions I got and whether these were RMDs, but no RMD is required from a private pension. I wasn't sure how this should be answered, but I answered that no RMD was required. I wasn't sure why this question was even asked about a pension, so it confused me. Also, for my IRAs I took out slightly more than the minimum, so I answered that "part of the distribution was the RMD", but the way the answers were worded was confusing. The answer I would like to put in is that I withdrew more than the minimum as opposed to the way it was worded.
Date published: 2023-03-13
Rated 5 out of 5 by from Great Service!!!! Turbo Tax knew when I was uncertain and offered confidence in what I was doing. I appreciate the $0.00 cost for a simple return. Thank you, Turbo Tax
Date published: 2023-03-13
Rated 5 out of 5 by from awesome great program, I use it every year to file my taxes
Date published: 2023-03-13
Rated 1 out of 5 by from Awful Paid $222 to have my taxes filed and wouldn't let me choice the plan. It was taken out of my tax return and I had already spent two hours filing them and did not feel like redoing my taxes with another service or redoing them so I just paid
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax Worked Well The Software was easy to use. I especially liked the ability to go back and check to make sure I did everything right.
Date published: 2023-03-13
Rated 3 out of 5 by from So easy to use but costly. It's so easy to use but for doing all the work myself, it is quite costly. They took half of what I was receiving.
Date published: 2023-03-13
Rated 4 out of 5 by from Douglas was Wonderful The live tax "helper" Douglas was wonderful. He guided me through many problems and stayed with me for over an hour until I had all my questions answered and ready to file. All I can say is that he was truly a big help and a great addition to your staff.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6557
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Problem with Final Wrap For the last two years I have had a problem preventing me from filing electronically. When you perform your first error check the system has you enter the PR, his name, address & Phone #. When you prepare to file the review tells you to take out all that info. When you ask for the next final review it asks you to put that info back in, try again & you take it out... I have been using turbo tax for 5 decades and never had this issue until 2011.
Date published: 2023-03-13
Rated 1 out of 5 by from costco turbotax is horrible to use awful it looks like it was made in 2000 hard to navigate
Date published: 2023-03-13
Rated 5 out of 5 by from Easiest Tax Prep Ever I have been using Turbo Tax for 20+ years and I am so satisfied with it. So easy and user friendly.
Date published: 2023-03-13
Rated 4 out of 5 by from TuboTax Review I had one main issue that was difficult to understand regarding the minimum required distribution (RMD) from my IRAs and my 1099R from my qualified pension. I was asked about the qualified pension distributions I got and whether these were RMDs, but no RMD is required from a private pension. I wasn't sure how this should be answered, but I answered that no RMD was required. I wasn't sure why this question was even asked about a pension, so it confused me. Also, for my IRAs I took out slightly more than the minimum, so I answered that "part of the distribution was the RMD", but the way the answers were worded was confusing. The answer I would like to put in is that I withdrew more than the minimum as opposed to the way it was worded.
Date published: 2023-03-13
Rated 5 out of 5 by from Great Service!!!! Turbo Tax knew when I was uncertain and offered confidence in what I was doing. I appreciate the $0.00 cost for a simple return. Thank you, Turbo Tax
Date published: 2023-03-13
Rated 5 out of 5 by from awesome great program, I use it every year to file my taxes
Date published: 2023-03-13
Rated 1 out of 5 by from Awful Paid $222 to have my taxes filed and wouldn't let me choice the plan. It was taken out of my tax return and I had already spent two hours filing them and did not feel like redoing my taxes with another service or redoing them so I just paid
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax Worked Well The Software was easy to use. I especially liked the ability to go back and check to make sure I did everything right.
Date published: 2023-03-13
Rated 3 out of 5 by from So easy to use but costly. It's so easy to use but for doing all the work myself, it is quite costly. They took half of what I was receiving.
Date published: 2023-03-13
Rated 4 out of 5 by from Douglas was Wonderful The live tax "helper" Douglas was wonderful. He guided me through many problems and stayed with me for over an hour until I had all my questions answered and ready to file. All I can say is that he was truly a big help and a great addition to your staff.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6557