TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Really I file with turbo tax ev=ery year since i was 18 but there is no record when i go to calculate agi. 8
Date published: 2023-03-13
Rated 3 out of 5 by from Very fast but still confusing Its great that its so quick. But I still get hung up on such minor things. I do nothing except work and pay taxes and pay my mortgage and property taxes. Nothing else, no special situations. Technically it should take me about 15 minutes. But I need to keep going back and forth because of all the little gimmicks that are obviously there to confuse customers. it took me 15 minutes to figure out what my final bill was. try it. I paid with PayPal but I didn't see the actual total until I finalized my purchase. Sure it was buried in the PayPal jargon "4 easy payments of $44/month" = ~$178? okay I get it. My final bill was ~$198 after taxes but I didn't see that until after I paid.
Date published: 2023-03-13
Rated 5 out of 5 by from VERY GOOD VERY GOOD - EASY AND THEY SUGGEST ALL POSSIBILITIES
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax We use Turbo Tax every year for many years. We enjoy the user friendly program. Any questions we may have, can be easy answered within seconds. Keep up the fantastic job!
Date published: 2023-03-13
Rated 3 out of 5 by from Turbo tax is scamming us I can get this same software for my computer for 1/3 the price. Turbo Tax has gotten greedy over the years
Date published: 2023-03-13
Rated 3 out of 5 by from Expensive for doing it myself I feel like they don't give us a choice but to have to call someone, then you get charged for it.
Date published: 2023-03-13
Rated 5 out of 5 by from Good Easy and simple way to file taxes....it's quick and efficient...
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is great! i've used it for many years! Use it personally, and it is great. Thank you so much
Date published: 2023-03-13
Rated 4 out of 5 by from always something really great except almost every year upon review there is some crazy error I think it is usually that I will be reviewing some questions and instead of leaving the question blank I put a 0 in the space and that triggers a bunch of other questions then down the rabbit hole I go
Date published: 2023-03-13
Rated 4 out of 5 by from Awesome, but premium package feels used car sales Love your software and overall service. This year was no different. However, I didn't like how the premium was continually pushed. I get it, you would like to upsell. That's OK, but after saying no twice, I ended up paying $44 more than advertised because I couldn't get it off the prompts at the end when it was time to submit my return. You should be able to opt out of that stuff anytime as you go. I ended up paying the $44 because I didn't want to go back through the whole process and figure out how to get it off. With so many competitors, I'd think about making this a little more user/customer friendly. You guys do so great with everything else, no need to have something like this erode the experience.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6552
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Really I file with turbo tax ev=ery year since i was 18 but there is no record when i go to calculate agi. 8
Date published: 2023-03-13
Rated 3 out of 5 by from Very fast but still confusing Its great that its so quick. But I still get hung up on such minor things. I do nothing except work and pay taxes and pay my mortgage and property taxes. Nothing else, no special situations. Technically it should take me about 15 minutes. But I need to keep going back and forth because of all the little gimmicks that are obviously there to confuse customers. it took me 15 minutes to figure out what my final bill was. try it. I paid with PayPal but I didn't see the actual total until I finalized my purchase. Sure it was buried in the PayPal jargon "4 easy payments of $44/month" = ~$178? okay I get it. My final bill was ~$198 after taxes but I didn't see that until after I paid.
Date published: 2023-03-13
Rated 5 out of 5 by from VERY GOOD VERY GOOD - EASY AND THEY SUGGEST ALL POSSIBILITIES
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax We use Turbo Tax every year for many years. We enjoy the user friendly program. Any questions we may have, can be easy answered within seconds. Keep up the fantastic job!
Date published: 2023-03-13
Rated 3 out of 5 by from Turbo tax is scamming us I can get this same software for my computer for 1/3 the price. Turbo Tax has gotten greedy over the years
Date published: 2023-03-13
Rated 3 out of 5 by from Expensive for doing it myself I feel like they don't give us a choice but to have to call someone, then you get charged for it.
Date published: 2023-03-13
Rated 5 out of 5 by from Good Easy and simple way to file taxes....it's quick and efficient...
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is great! i've used it for many years! Use it personally, and it is great. Thank you so much
Date published: 2023-03-13
Rated 4 out of 5 by from always something really great except almost every year upon review there is some crazy error I think it is usually that I will be reviewing some questions and instead of leaving the question blank I put a 0 in the space and that triggers a bunch of other questions then down the rabbit hole I go
Date published: 2023-03-13
Rated 4 out of 5 by from Awesome, but premium package feels used car sales Love your software and overall service. This year was no different. However, I didn't like how the premium was continually pushed. I get it, you would like to upsell. That's OK, but after saying no twice, I ended up paying $44 more than advertised because I couldn't get it off the prompts at the end when it was time to submit my return. You should be able to opt out of that stuff anytime as you go. I ended up paying the $44 because I didn't want to go back through the whole process and figure out how to get it off. With so many competitors, I'd think about making this a little more user/customer friendly. You guys do so great with everything else, no need to have something like this erode the experience.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6552