TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Easy to file but was charged for premium I enjoyed using turbotax, but was charged for using the "premium" service when I did not select to do so! After putting my card info in there, I saw the receipt and was very confused. It is extremely difficult to get assistance.
Date published: 2023-03-14
Rated 5 out of 5 by from Easy to Use and Helpful My TurboTax guy was great. He was efficient and to the point and made the process as easy as possible.
Date published: 2023-03-14
Rated 2 out of 5 by from Not so great, very confusing A lot of things are not explained or explained very poorly. I had to go to google and do extensive searches to find out about the instructions and what each term meant. There is absolutely no guidance on the different scenarios and credits. As a long-time user of TurboTax personal return, this one was a total disappointment.
Date published: 2023-03-14
Rated 1 out of 5 by from TurboTax why? I shouldn’t of had to pay the website to file my taxes. I’m not pleased with this process. I tried to opt out of paying and I wasn’t allowed. It just didn’t seem worth the headache when I could of gone somewhere in town and just payed them to do my taxes instead of filing them myself.
Date published: 2023-03-14
Rated 5 out of 5 by from turbo tax is cool awesome was ery helpful and easy processes. very self explainitory
Date published: 2023-03-14
Rated 5 out of 5 by from Best tax software ever Turbo Tax is user friendly, reliable, and helpful - I've used their products for over 20 years!
Date published: 2023-03-14
Rated 4 out of 5 by from Good, But It was a bit frustrating to find some of the information I needed, but that's mostly my fault; not so much theirs.
Date published: 2023-03-14
Rated 5 out of 5 by from Great, efficient service! Frederico did a great job assisting with out taxes and made the process quick and painless for us!
Date published: 2023-03-14
Rated 5 out of 5 by from Fast and Efficient used for years with the ease of each step being outlined even with multiple 1099s
Date published: 2023-03-14
Rated 1 out of 5 by from Why did you charge me for a svc u cant provide Awful. I have submitted all the correct info 6 times and been rejected. I want my money back if you cant file these for me.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6543
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Easy to file but was charged for premium I enjoyed using turbotax, but was charged for using the "premium" service when I did not select to do so! After putting my card info in there, I saw the receipt and was very confused. It is extremely difficult to get assistance.
Date published: 2023-03-14
Rated 5 out of 5 by from Easy to Use and Helpful My TurboTax guy was great. He was efficient and to the point and made the process as easy as possible.
Date published: 2023-03-14
Rated 2 out of 5 by from Not so great, very confusing A lot of things are not explained or explained very poorly. I had to go to google and do extensive searches to find out about the instructions and what each term meant. There is absolutely no guidance on the different scenarios and credits. As a long-time user of TurboTax personal return, this one was a total disappointment.
Date published: 2023-03-14
Rated 1 out of 5 by from TurboTax why? I shouldn’t of had to pay the website to file my taxes. I’m not pleased with this process. I tried to opt out of paying and I wasn’t allowed. It just didn’t seem worth the headache when I could of gone somewhere in town and just payed them to do my taxes instead of filing them myself.
Date published: 2023-03-14
Rated 5 out of 5 by from turbo tax is cool awesome was ery helpful and easy processes. very self explainitory
Date published: 2023-03-14
Rated 5 out of 5 by from Best tax software ever Turbo Tax is user friendly, reliable, and helpful - I've used their products for over 20 years!
Date published: 2023-03-14
Rated 4 out of 5 by from Good, But It was a bit frustrating to find some of the information I needed, but that's mostly my fault; not so much theirs.
Date published: 2023-03-14
Rated 5 out of 5 by from Great, efficient service! Frederico did a great job assisting with out taxes and made the process quick and painless for us!
Date published: 2023-03-14
Rated 5 out of 5 by from Fast and Efficient used for years with the ease of each step being outlined even with multiple 1099s
Date published: 2023-03-14
Rated 1 out of 5 by from Why did you charge me for a svc u cant provide Awful. I have submitted all the correct info 6 times and been rejected. I want my money back if you cant file these for me.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6543