TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Thorough and reliable Using Premier, for the most part, preparing the return was simply a matter of following the step-by-step instructions. Gathering all relevant information ahead of time is almost mandatory. Note 1: When you click on help, the cursor does NOT position into the search field. Note 2: The 'Back' button often changes position so you have to look at the screen to see where it might have moved. Error: During review, it flagged an error incorrectly. I am retired and my spouse is self-employed yet it insisted that I fill in information about MY employment.
Date published: 2021-05-17
Rated 5 out of 5 by from MY 2020 TAX EL FINISHO this year needed some help and Turbo was best bang for the buck. Thanks
Date published: 2021-05-17
Rated 5 out of 5 by from Like I was awesome and super easy I will definitely use it again
Date published: 2021-05-17
Rated 4 out of 5 by from good It was fast and easy to follow. I was able to complete the return and send it in with no issues.
Date published: 2021-05-17
Rated 5 out of 5 by from I have been using Turbo Tax for several years I have been using Turbo Tax for several years. I plan to continue using Turbo Tax in the future
Date published: 2021-05-17
Rated 1 out of 5 by from Very Disappointed I have used Turbo Tax relatively issue free for almost 20 years which make this year's experience all the more frustrating. The step by step guidance repeated froze and simply would not open on certain screens. I had to result to using the form view for some of my entries which is very confusing. Never again Turbo Tax!
Date published: 2021-05-17
Rated 5 out of 5 by from Great Great5ttttttttttttttttttttttttttttttttttttttttttttttt
Date published: 2021-05-17
Rated 1 out of 5 by from I had to pay back my stimulus money Turbo Tax had me pay back my stimulus moeny!!!!!!!
Date published: 2021-05-17
Rated 4 out of 5 by from It's pretty helpful Sure would be nice if the K-1 directions were better explained or o if that process could be simplified.
Date published: 2021-05-17
Rated 2 out of 5 by from Hidden fees Made me upgrade to the deluxe package and I was filing a very standard tax return. Tried to go back and figure out why it made me do it, but then it wouldn't let me "un switch" out of deluxe mode. So I felt stuck. Wont be using this again. Only did because I put it off and I guess I am looking at the extra fees as my punishment for waiting till the last minute.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 653
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Thorough and reliable Using Premier, for the most part, preparing the return was simply a matter of following the step-by-step instructions. Gathering all relevant information ahead of time is almost mandatory. Note 1: When you click on help, the cursor does NOT position into the search field. Note 2: The 'Back' button often changes position so you have to look at the screen to see where it might have moved. Error: During review, it flagged an error incorrectly. I am retired and my spouse is self-employed yet it insisted that I fill in information about MY employment.
Date published: 2021-05-17
Rated 5 out of 5 by from MY 2020 TAX EL FINISHO this year needed some help and Turbo was best bang for the buck. Thanks
Date published: 2021-05-17
Rated 5 out of 5 by from Like I was awesome and super easy I will definitely use it again
Date published: 2021-05-17
Rated 4 out of 5 by from good It was fast and easy to follow. I was able to complete the return and send it in with no issues.
Date published: 2021-05-17
Rated 5 out of 5 by from I have been using Turbo Tax for several years I have been using Turbo Tax for several years. I plan to continue using Turbo Tax in the future
Date published: 2021-05-17
Rated 1 out of 5 by from Very Disappointed I have used Turbo Tax relatively issue free for almost 20 years which make this year's experience all the more frustrating. The step by step guidance repeated froze and simply would not open on certain screens. I had to result to using the form view for some of my entries which is very confusing. Never again Turbo Tax!
Date published: 2021-05-17
Rated 5 out of 5 by from Great Great5ttttttttttttttttttttttttttttttttttttttttttttttt
Date published: 2021-05-17
Rated 1 out of 5 by from I had to pay back my stimulus money Turbo Tax had me pay back my stimulus moeny!!!!!!!
Date published: 2021-05-17
Rated 4 out of 5 by from It's pretty helpful Sure would be nice if the K-1 directions were better explained or o if that process could be simplified.
Date published: 2021-05-17
Rated 2 out of 5 by from Hidden fees Made me upgrade to the deluxe package and I was filing a very standard tax return. Tried to go back and figure out why it made me do it, but then it wouldn't let me "un switch" out of deluxe mode. So I felt stuck. Wont be using this again. Only did because I put it off and I guess I am looking at the extra fees as my punishment for waiting till the last minute.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 653