TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from great nice and easy to understand easy to do no problem walks you through quickly no problems
Date published: 2023-03-14
Rated 5 out of 5 by from Easy to use but expensive I have been using TurboTax for long 9 years. Easy to use but bit expensive
Date published: 2023-03-14
Rated 1 out of 5 by from I wasnt given a total and got charged extra I was charged for something extra that I didn't want. I'm very disappointed. i will never use your service again. and it's way too expensive.
Date published: 2023-03-14
Rated 5 out of 5 by from We always use TurboTax Simple to use, used for several years now after going to an accountant. It's easy, and walks you through every step.
Date published: 2023-03-14
Rated 1 out of 5 by from Great Until the LAST STEP I had Turbo Tax tell me "You are going to get a total refund of $4,551! How would you like to receive it?" NICE!! However, after reviewing my account to direct deposit it, it says, "Lets do one final review..." As soon as I did that, answered a few questions ( Questions I had already answered about the miles on our car we used for our business) It dropped it all the way down to $2,000?... If I was never going to be getting anything more than $2,000 then great! Tell me that! But don't tease me with an extra $2,000+ and take it away literally last second and then NOT give me the option to go back and see what happened. Really disappointing stunt that actually cost me $2,000+ dollars. May be my last year with you guys.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is Awesome！ Turbo Tax is easy to use, save my time and tax return rapidly.
Date published: 2023-03-14
Rated 1 out of 5 by from Hidden fees everywhere The service asks you multiple times to add unneeded add-ons and has so many hidden fees you need to look carefully for otherwise they'll just steal half your return, like having a $40 fee just for using your return to pay for their services without telling you prior that it'll costs you more. Nothing on this site is free and they'll charge you no matter what so look elsewhere.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax has been getting better every year! Everything I needed, in an easy to use interface!!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is amazing!!! Turbo Tax makes it so easy to do your taxes with plenty of resources, should you have any questions or concerns.
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome but still need improvement Great tool, I was scared about doing tax filing, this tool is great and I just follow step by step to finish the e-filing. But few features still need to be improved 1. cannot import 1099-b from StockPlan Connect 2. when importing from StockPlan is not available, there's no option to upload 1099-b, I have to enter one by one which is boring, uploading might be another option
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6504
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great nice and easy to understand easy to do no problem walks you through quickly no problems
Date published: 2023-03-14
Rated 5 out of 5 by from Easy to use but expensive I have been using TurboTax for long 9 years. Easy to use but bit expensive
Date published: 2023-03-14
Rated 1 out of 5 by from I wasnt given a total and got charged extra I was charged for something extra that I didn't want. I'm very disappointed. i will never use your service again. and it's way too expensive.
Date published: 2023-03-14
Rated 5 out of 5 by from We always use TurboTax Simple to use, used for several years now after going to an accountant. It's easy, and walks you through every step.
Date published: 2023-03-14
Rated 1 out of 5 by from Great Until the LAST STEP I had Turbo Tax tell me "You are going to get a total refund of $4,551! How would you like to receive it?" NICE!! However, after reviewing my account to direct deposit it, it says, "Lets do one final review..." As soon as I did that, answered a few questions ( Questions I had already answered about the miles on our car we used for our business) It dropped it all the way down to $2,000?... If I was never going to be getting anything more than $2,000 then great! Tell me that! But don't tease me with an extra $2,000+ and take it away literally last second and then NOT give me the option to go back and see what happened. Really disappointing stunt that actually cost me $2,000+ dollars. May be my last year with you guys.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is Awesome！ Turbo Tax is easy to use, save my time and tax return rapidly.
Date published: 2023-03-14
Rated 1 out of 5 by from Hidden fees everywhere The service asks you multiple times to add unneeded add-ons and has so many hidden fees you need to look carefully for otherwise they'll just steal half your return, like having a $40 fee just for using your return to pay for their services without telling you prior that it'll costs you more. Nothing on this site is free and they'll charge you no matter what so look elsewhere.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax has been getting better every year! Everything I needed, in an easy to use interface!!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is amazing!!! Turbo Tax makes it so easy to do your taxes with plenty of resources, should you have any questions or concerns.
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome but still need improvement Great tool, I was scared about doing tax filing, this tool is great and I just follow step by step to finish the e-filing. But few features still need to be improved 1. cannot import 1099-b from StockPlan Connect 2. when importing from StockPlan is not available, there's no option to upload 1099-b, I have to enter one by one which is boring, uploading might be another option
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6504