TURBOTAX CUSTOMER REVIEWS

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Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from turbotax is mediocre Does not send text or email of tax acceptance in a timely manner. Still programmatic glitches in middle of March. Hard to report problems. Interest income on schedule B worksheet should provide for breaking down regular interest, treasury interest and municipal interest also bond premium and accrued interest) Now schedule B's need to be broken into two parts to accurately reflect these components. NYS data not transferred from previous year in full
Date published: 2023-03-15
Rated 5 out of 5 by from The live expert was great The live expert was kind and understanding of my situation. The self filling still needs work.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax did it For a first time do it myself tax prep it was fairly easy
Date published: 2023-03-15
Rated 5 out of 5 by from Recommend TurboTax Easy to use. I made a few mistakes along the way, but was quickly able to correct them.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo tax is great Great service. Agent assisted me with all the questions I had,
Date published: 2023-03-15
Rated 5 out of 5 by from Great work I had a unusual problem and Denise W. stuck with it until it was resolved. Thank you so much Denise.
Date published: 2023-03-15
Rated 5 out of 5 by from Great It was very helpful and without stress. Plus it was very fast
Date published: 2023-03-15
Rated 3 out of 5 by from Worse year we have had to deal with. More difficult, harder to understand, and more costly.
Date published: 2023-03-15
Rated 3 out of 5 by from Instructions to change a doc. is very poor. I needed to make a change to 1099B. Very poor instructions as how to get back and make the change. Even the "Chat" person by phone did not know how. I finally found a way by clicking on different ways. Then I tried to email rather than "mail" and again instructions were very poor.
Date published: 2023-03-15
Rated 1 out of 5 by from Most difficult year yet NAICS codes changed - when trying to efile, SEVERAL codes were tried yet NONE were accepted.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6370
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from turbotax is mediocre Does not send text or email of tax acceptance in a timely manner. Still programmatic glitches in middle of March. Hard to report problems. Interest income on schedule B worksheet should provide for breaking down regular interest, treasury interest and municipal interest also bond premium and accrued interest) Now schedule B's need to be broken into two parts to accurately reflect these components. NYS data not transferred from previous year in full
Date published: 2023-03-15
Rated 5 out of 5 by from The live expert was great The live expert was kind and understanding of my situation. The self filling still needs work.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax did it For a first time do it myself tax prep it was fairly easy
Date published: 2023-03-15
Rated 5 out of 5 by from Recommend TurboTax Easy to use. I made a few mistakes along the way, but was quickly able to correct them.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo tax is great Great service. Agent assisted me with all the questions I had,
Date published: 2023-03-15
Rated 5 out of 5 by from Great work I had a unusual problem and Denise W. stuck with it until it was resolved. Thank you so much Denise.
Date published: 2023-03-15
Rated 5 out of 5 by from Great It was very helpful and without stress. Plus it was very fast
Date published: 2023-03-15
Rated 3 out of 5 by from Worse year we have had to deal with. More difficult, harder to understand, and more costly.
Date published: 2023-03-15
Rated 3 out of 5 by from Instructions to change a doc. is very poor. I needed to make a change to 1099B. Very poor instructions as how to get back and make the change. Even the "Chat" person by phone did not know how. I finally found a way by clicking on different ways. Then I tried to email rather than "mail" and again instructions were very poor.
Date published: 2023-03-15
Rated 1 out of 5 by from Most difficult year yet NAICS codes changed - when trying to efile, SEVERAL codes were tried yet NONE were accepted.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6370